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Candidate Information
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Title Customer Service Representative - Work From Home
Target Location US-KY-Lexington
Email Available with paid plan
Phone Available with paid plan
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                                        Candidate's Name
                                        Lexington, KY Street Address
                           PHONE NUMBER AVAILABLE | EMAIL AVAILABLE

Summary
                    Highly-motivated employee with desire to take on new challenges. Strong work
                    ethic, adaptability and exceptional interpersonal skills. Adept at working
                    effectively unsupervised and quickly mastering new skills.

Skills
                          Communication and Interpersonal         Mentoring and Coaching
                          Skills                                  Problem Resolution
                          Lesson Planning and Preparation         Behavioral Management
                          in classroom                            Data collection and analysis
                          Customer Service
                          Team Management
                          Decision-Making

Experience
12/2023 - Current   Cultivate Behavioral Health & Education   Lexington, KY
                    Registered Behavior Technician
                          Delivered individualized Applied Behavior Analysis interventions for
                          individuals diagnosed with Autism Spectrum Disorder.
                          Implemented precursor and reactive strategies to reduce and eliminate
                          target maladaptive behaviors.
                          Maintained accurate records of all sessions conducted with clients.
                          Observed behavior, collected data, and monitored progress of clients goals
                          and objectives in clinical and in-home settings.
                          Promote the achievement of a greater independence in-home and within
                          the community.
                          Implemented diverse strategies, such as positive reinforcement and various
                          play techniques, to teach essential skills.
11/2018 - 12/2023   Starbucks   Lexington, KY
                    Shift Manager
                          Assisted in leading and motivating a team of 10+ employees to ensure
                          excellent customer service.
                          Managed shift operations by delegating tasks among team members in
                          order to maximize efficiency.
                          Attended meetings to discuss store operations such as productivity metrics
                          and opportunities for improvement.
                          Ensured cleanliness and food safety standards are being followed.
                          Provided training on store policies, procedures, and standards to new hires
                          and existing staff.
                          Supervised bank deposits and change orders and followed cash handling
                          standards daily.
06/2017 - 11/2018   Outback Steakhouse   Lexington, KY
                    Hostess/Take-Out Server
                         Provided menus to customers while seating them and answered questions
                         regarding menu items.
                         Managed the waiting list, ensuring that all parties were seated in a timely
                         manner.
                         Communicated clearly with kitchen staff regarding customer orders.
                         Handled cash payments and reconciled daily transactions accurately.
                         Answered phone calls and took take-away orders as well as packaged
                         them up for customer arrival.
08/2017 - 05/2018   Tates Creek Elementary School   Lexington, KY
                    Teaching Assistant
                          Assisted teachers in creating lesson plans and providing instructional
                          materials.
                          Provided one-on-one support for special needs students.
                          Instructed students individually or in groups to reinforce learning
                          concepts.
                          Adapted teaching methods and instructional materials to meet the varying
                          needs of individual students.
                          Supervised children and participated with children in activities.
03/2014 - 06/2017   Chick-fil-A   Tulsa, OK
                    Team Member
                         Successfully utilized cash registers to process payments from customers.
                         Utilized versatile skills by rotating across multiple stations according to
                         team needs.
                         Ensured guest satisfaction through proper handling of food items.

Education and Training
05/2023             University of Kentucky Lexington, KY
                    Bachelor of Arts: Psychology
                    Campbellsville University Campbellsville, KY
                    Master of Arts: Elementary School Teaching

References
                    References available upon request.

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