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Click here or scroll down to respond to this candidateCandidate's Name
Delivered administrativeStockbridge, GA Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLEQualified customer service rep with 17 years experience in a fast paced customer service and call centerenvironment. Personable, professional, excels in customer satisfaction. Sales support specialist; flexible andhardworking in deadline driven environment. Patient, empathetic with extensive conflict resolution.Experienced management and trainer of 100+ customer service representatives. Excellent client rapportskills; self-motivate, driven, reliable, observant, organized leader, as well as team player.Core Qualificationsstrong communication skills windows microsoft excel and powerpointproblem solver SAP Proficienttraining and management strong customer relationsmediator payment and credit card processingstrategic sales knowledgeAuthorized to work in the US for any employerWORK EXPERIENCECustomer Service RepresentativeChime Solutions - Morrow, GA - September 2016 to PresentAssisting customers with health benefits, explaining plan options, deductibles, copays and enrolling into healthbenefitsCustomer Service RepresentativeIngles Markets - Stockbridge, GA - February 2016 to September 2016Cashier/ customer servicecustomer service representativeCONVERGENT OUTSOURCING - Augusta, GA - November 2011 to October 2015Answered an average of 100-150 calls daily;administrative tasks to resolve customer issues quickly and efficiently, consisting of creating and maintainingnew accounts, doing move ins and move outs, disconnect and reconnection of customer accounts, balanceinquiries, processed payments, scheduled gas meter reads, as well as bill corrections; while being empatheticof customer concerns. Answered billing questions, and solving gas and electric complaints and issues.Recommended, selected and help obtain deferred payment arrangements and payment extensions. Billednew corrected energy invoices. Directed calls to the appropriate departments, answered and discussed thirdparty supply rates and charges, also canceled accounts; issued AINV for customer complaints, while providing100% customer satisfaction. Contributed to PSEG 3,000,000+ customer base and their 300,000,000 a yearrevenue by answering questions with up to date company knowledge and policies.Manager/ Customer service representativeVACATION NETWORK - Augusta, GA - February 2001 to July 2011Managed and trained over 100 customer service representatives, hired and did screening process. Answeredan average of 100-150 calls daily; while managing a wide variety of customer service andadministrative tasks to resolve customer issues quickly and efficiently, consisting of creating and maintainingnew hires, liaison between customer service reps and new clientsDelivered administrativeFUTURE CALL VENTURES - Augusta, GA - February 1998 to July 2000]customer service representative answered an average of 200 calls per day; addressing customer issues,problem solving and providing newproduct information. Successfully acquired 1500 new customers per month, generating 100% growth inrevenue. Acquired loyal customer clientle. Reputation acquired as efficient service provider. Scored top10% in client resolution by company. Helped achieve monthly sales goals and quotas. Achieved 500,000 insales through new customer balance transfers. Asked generated open end questions to assess customerneeds and set-up and explained new membership contracts.EDUCATIONBachelor of Science in PSYCHOLOGYUNIVERSITY OF PHOENIX - Augusta, GASKILLSCustomer Service (10+ years), Creative Problem Solving (10+ years), Billing (10+ years), credit andcollections (5 years), Management (5 years), Sales (10+ years), Microsoft Office (10+ years), new accounts(10+ years), Payment Processing (5 years), Conflict Resolution (10+ years), Trainer (5 years) |
