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Click here or scroll down to respond to this candidate Candidate's Name
Senior Salesforce Specialist
About Me SUMMARY
Accomplished and results-driven Salesforce Specialist with over 11 years of
PHONE NUMBER AVAILABLE experience delivering robust Salesforce solutions for businesses across
EMAIL AVAILABLE diverse industries. Highly skilled in Salesforce Commerce Cloud, App
Cloud, and Salesforce Service Cloud development, integrating complex
Jersey City, New Jersey, 07303
systems, and streamlining e-commerce operations to drive efficiency.
Expertise in order management, mobile app deployment, API integration,
and process automation. Proficient in customizing workflows, managing
end-to-end project lifecycles, and optimizing CRM strategies to align with
Education business goals. Adept at technical troubleshooting, user training, and
providing scalable, high-quality solutions that enhance the customer
experience. Known for combining technical expertise with strategic
Kean University
thinking to deliver solutions that foster business growth and operational
Bachelor of Science Computer Science
excellence.
2009 - 2013
EXPERIENCE
Salesforce Ecommerce Engineer Jan 2021 Present
Oscar Health
Led the end-to-end Salesforce Commerce Cloud integration to optimize e-
Skills commerce operations and improve order accuracy. Developed a seamless
order management system, integrating Commerce Cloud with mobile
apps to enhance customer satisfaction. Customized pricing models and
product catalogs, improving alignment with dynamic business needs.
Salesforce Sales Cloud
Enhanced system efficiency through performance optimization and
Salesforce Service Cloud regular system reviews. Trained and mentored team members on
Salesforce Commerce Cloud advanced Salesforce functionalities.
Salesforce App Cloud Salesforce App Cloud Developer
E-commerce Integration Brex Nov 2017 - Oct 2021
Order Management Systems Directed the deployment of Salesforce App Cloud solutions, streamlining
custom business applications. Integrated Salesforce with various
Mobile App Development
enterprise systems, ensuring seamless data exchange across platforms.
Custom Object Development Optimized Salesforce mobile app deployment, leading to an improved
Data Migration and user experience.
Provided ongoing support and project lifecycle management, adapting to
Data Migration and
evolving business needs. Conducted user training sessions, improving
Project Lifecycle Salesforce adoption and satisfaction rates.
Management Salesforce Developer
Agile Methodologies (Scrum, Saudi Scope Consulting Company Sep 2013 - Aug 2017
Kanban) Designed and implemented custom Salesforce solutions tailored to client
Performance Optimization & requirements. Developed and managed custom objects, workflows, and
validation rules to enhance Salesforce functionality. Managed data
Scalability
migration projects and ensured smooth integration with Salesforce
User Training & Adoption platforms. Delivered user training and support for better adoption of
Salesforce features. Collaborated with clients to translate business
requirements into technical specifications, providing tailored solutions.
E-commerce Solutions &
PROJECTS
Optimization
Reporting & Data Analytics Integrated E-commerce Solution for Healthcare Provider
Team Leadership & Developed an e-commerce platform utilizing Salesforce Commerce Cloud,
Mentoring enabling seamless product sales and inventory management. Integrated
with Health Cloud to manage patient data, purchase history, and
personalized health product recommendations.
Online Prescription Management System
Built a Salesforce-based system for a pharmacy chain to manage online
prescriptions, customer orders, and health data. Enhanced customer
interactions by integrating Commerce Cloud with Health Cloud, offering real-
time order tracking and prescription management.
Virtual Health and Wellness Platform
Created a virtual platform for a fitness company, integrating Commerce
Cloud for subscription management and Health Cloud for wellness tracking.
Automated marketing campaigns based on customer health data, driving
engagement and sales.
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