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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE PHONE NUMBER AVAILABLEObjectiveCustomer oriented, dedicated operational manager specializing in providing superior operations with a keen ability to effectively manage employees with diverse backgrounds in a high production environment with positive results.Education Anacostia High School, Washington, DC Diploma,1978ExperienceJune/2021 PresentCustomer Service Representative Nordstrom Rack Tysons Corner, VA Set and achieve sales goals Build lasting relationships with customers Supply honest confident feedback about styles and fit Completed opening and closing procedures through daily checklists General cleaning and upkeep of assigned areasJanuary 2013 May 2021Shift Lead Walgreens Arlington, VA Completed opening and closing procedures through daily checklists Assisted General Manager in the planning and executing of monthly labor costs through purchasing, inventory, scheduling, and sales transaction input Monitored and evaluated employees work performance and followed up when needed improvement Resolved customer issues and addressed according to business standards 2 Completed store resets and revisions to include monthly and yearly audits December 2010 January 2013Shift Lead Carlton Cards Arlington, VA Shift Lead Walgreens Arlington, VA Accurately counted money prior to opening shift to ensure correct amounts and adequate change Approached and assisted customers when needed to ensure customer service was met to company standards Unpacked boxes, checked order slips, and verified shipments Multi tasked in a fast-paced work environment Assisted the General Manager in maintaining a positive working environment October 1988 August 2009Extended Day Assistant Supervisor Arlington County Public Schools Arlington, VA Established and adhered to the school systems after-hours programs and policies Conducted complete, competent supervision during extended hours Assisted the Site Director in monitoring student's arrivals and departures Held students accountable displaying disruptive or disorderly behavior Assisted in establishing and implementing orderly emergency evacuation procedures Chaperoned approved field trips and monitored where as needed Participated in all reflection, leadership, and training sessions Awards & Acknowledgements CPR & First Aid August 2019 Certified Customer Service Professional (CCSP) Certified Retail Sales Professional (CRSP) My Learning (Harassment Prevention) April 2023 Proficient in Workday software April 2023 |
