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Click here or scroll down to respond to this candidateCandidate's Name
ReceptionistPHONE NUMBER AVAILABLE EMAIL AVAILABLE Memphis, TNDedicated professional with vast experience in providing exceptional customer service, data entry, and scheduling. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Proficient in Microsoft Office Suite and various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment.ExperienceReceptionistALLEN MORGAN NURSING HOME, Memphis, TNAugust 2021 Sept 2024Greet all visitors to the nursing home, answering questions and guiding them to proper locationAnswer phones, take messages, and return phone calls.Organized transportation for patients needed to keep appointments at outside facilities.Designed documents regarding nursing home information for potential residents.Performed clerical duties such as copying, faxing, emailing.Sorted and organized incoming mail on a daily basis.Process paperwork and verified insurance coverage for new residents.Communicated resident information to family members, staff, physicians.Insurance verification, and inquiries.Trained new Nursing Home Receptionists in all aspects of the job.Updated contact lists regularly to maintain accuracy of information.Maintained various office or program records using secure filing system.Issued and checked visitor badges to maintain workplace security.Answered questions about organization and provided callers with address, directions, and other information.Maintained tidy, presentable reception area with necessary stationery and materials.Ordered front office supplies to maintain optimum inventory of stock.Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.Used sign-in sheets and other check-in procedures to track visitors on premises.Developed effective working relationships with clients to ensure satisfaction with services provided.Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.Analyzed data to determine answers to questions from customers and members of public.Processed incoming mail and packages accurately and promptly.Maintained detailed and accurate records of visitor requests and of calls received.Interacted with management and colleagues to resolve important administrative matters.Maintained office equipment and reported malfunctions for servicing.Assisted with administrative tasks such as filing documents, copying materials.Provided typing, word processing, and clerical support and assisted with special projects.Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.Committed to delivering excellent customer service while working in a fast-paced environment.Merchandise Sales AssociateNORDSTROM RACK, Memphis, TNSeptember 2018 - August 2021Acquired knowledge of product lines to provide accurate information to customers.Performed opening and closing duties such as balancing register drawers and securing the premises.Utilized problem solving techniques when dealing with customer inquiries or complaints.Placed special orders, submitted online, orders, or contacted other stores to find desired items.Recognized opportunities for cross-selling additional products based on customer interests or needs.Built relationships with customers by providing excellent customer service.Computed sales prices, total purchases, and received and processed cash and credit payment.Greeted customers and ascertained what each customer wanted and needed.Maintained a friendly and professional demeanor at all times while on the sales floor.Gained experience in customer service, merchandise stocking and display, and cash handling.Trained new employees on company policies, procedures, and merchandise displays.Exchanged merchandise for customers and accepted returns.Communicated regularly with supervisors regarding department needs or issues arising from customer interaction.Recommended, select, and help locate and obtained merchandise based on customer needs and desires.Demonstrated ability to stay organized while working under pressure in a fast-paced environment.Payroll AssistantBREWER DETECTIVE & SECURITY COMPANY, Memphis, TNMay 2016 - September 2018Verified accuracy of timesheets and other pay related documents prior to processing payroll.Resolved complex payroll discrepancies to maintain accuracy.Answered employee questions related to payroll to quickly resolve issues.Maintained employee records, including new hires, terminations, and changes in status according to payroll policies.Trained employees on organizations' timekeeping systems.Resolved discrepancies between time sheets and wages paid with employees and supervisors.Provided customer service to internal staff members regarding questions about their paychecks or benefits packages.Processed paperwork for new employees and entered employee information into payroll system.Generated and distributed paychecks to employees.Conducted verifications of employment.Maintained accurate records of employee timekeeping and attendance.Managed multiple projects simultaneously while meeting strict deadlines.Protected payroll operations by keeping employee and financial information confidential.Distributed and collected timecards each pay period.Processed garnishments according to state laws and court orders.Worked with coworkers to complete tasks.Assistant Store ManagerFAMILY DOLLAR STORE, Memphis, TNDecember 2012 - May 2016Coordinated with manager to set specific and actionable goals based on established KPIs.Managed all customer inquiries and complaints in a professional and timely manner.Assisted customers with product selection, pricing, payment options and returns and exchanges.Supervised cash handling processes to ensure accuracy of transactions.Implemented inventory control systems to maximize efficiency and reduce costs.Used proven customer engagement techniques to increase sales.Directed employee tasks and time management, improving customer experiences.Taught loss prevention practices and policies to minimize shrink.Maintained a safe working environment by enforcing safety regulations.Coached employees on customer service and selling techniques.Provided training to new employees on company policies and procedures.Managed day-to-day operations including scheduling shifts, assigning tasks.Led floor sets following plan-o-grams to update store appearance.Worked with coworkers to complete tasks.Committed to delivering excellent customer service while working in a fast-paced environment.Customer Services RepresentativeNAT'L MEMPHIS AIRPORT, Memphis, TNOctober 2010 - December 2012Worked closely with other departments on projects that required collaboration across teams.Answered multi line phone system.Assisted with retail merchandising, Inventory control,Processed daily bank orders and made deposits.Provided excellent customer service to airport customers, resolving inquiries and complaints in a timely manner.Adhered to established policies and procedures when handling customer transactions.Utilized effective communication techniques to ensure customers had a positive service experience.EducationAmeritech College Of Healthcare, Memphis TNAssociate in science (A.S.) In Medical Billing & Coding, Business Administration, 2014SkillsBusiness operations understandingMail handlingMulti-Line telephone systems, call transfers, all answering and routingDatabase AdministrationPC ProficiencyBusiness correspondence, time management, organization skillsSecurity awarenessCustomer & Client RelationsMicrosoft OfficeVisitor check-in, resident satisfactionReception desk managementOffice supply inventory controlAdministrative and clerical support, file managementPatient appointment management, patient information collection |
