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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 55th Avenue HyattsvilleMaryland, Street Address
Email: (EMAIL AVAILABLE) PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYCustomer Service Expert, adept at communicating effectively with various business clients, expertise in building strategic client relationships through effective and exceptional customer experience. Track record of success results from ability to identifying issues and opportunities to creating targeted solutions. A strong active leader with sharp decisionmaking skills, passion for excellence, and able to motivate others into action for maximum productivity. Self-motivated, highly organized individual, success-driven, intuitive, and equipped with exceptional organizational and communication skills. With my background in Customer Service and Analytics, I would combine my academic achievements and work experience/skills such as time management, effective communication, planning, data analytics, detail oriented and organization, critical thinking, patience, integrity, team player and decision-making abilities etc. in any given sector, to add to the growth of the company. I am versatile, adaptable, fast learner and proactive in my approach to task.SKILLSProficient with Microsoft ExcelTime ManagementSuperior Interpersonal SkillsAble to multitask in Fast-paced Environments.Highly organized and Strong Analytical AbilitiesComputer proficiencyCustomer Service ExpertInvestigative skillsProblem Resolution and Decision-Making abilitiesStrong research competenciesResourcefulnessAttention to detailsArticulate Oral and Written CommunicationUnderstanding of Actimize softwareSalesforceWorld BaseRDCProficient with Microsoft WordPROFESSIONAL HISTORYData Intelligence System January 2023 - DateLaurel, MarylandCollected and organized information for entry, prioritizing entries to increase efficiency.Exceeded quality goals to support team productivity.Create and run queries as necessary for project deliverables using SQL.Perform data manipulation operations like import/export data from various external file formats using SQL.Input client information into spreadsheets and company databases to give managers quick access to essential client data.Used Excel functions to generate spreadsheets and pivot tables.Identified, analyze, and interpret trends or patterns in data sets by writing different queries.Gathered and documented statistical information to generate reports using Excel and TableauAided team in data collection to be used for Tableau visuals.Checked for invalid/out-of-range data.Emark Enterprise LLC January 2020 Dec. 2022Customer Service Representative / Data EntryPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Assisted customers with making payments or establishing payment plans to bring accounts current.Educated customers on special pricing opportunities and company offerings.Mentored new employees on procedures and policies to maximize team performance.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Escalated customer concerns, issues and requirements to supervisors for immediate rectification.Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from when account information is incomplete; purging files to eliminate duplication of data.Maintains operations by following policies and procedures; and reporting needed changes.Maintains customer confidence and protects operations by keeping information confidential..Jollof Etcetera, Landover, MD USACustomer Service Representative January 2019- December 2019Assisted clients as they entered Jollof Etcetera via phone; answered and resolved email inquiries. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Kept accurate records of customer interactions, Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.Notable accomplishment:Helped double the client base for Jollof Etcetera Hospitality over the course of two years.Developed relationships with established clients while acquiring dozens of new customers.Built trust in the brand by responding efficiently and helpfully to customers needs. Promoted and sold the companys products, serving customer needs, and ensuring delivery.EDUCATIONBachelor of Science: Media and Communication Madonna University Okija,.NigeriaTRAININGSSeptember 2021 Personal Mastery & Superior Customer Delight (VIP Consulting Limited)July 2019 Creative Innovation and Team Building (T.O.M Associates) |
