| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
System Administrator / Private Investigator
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Summary of Qualifications
Troubleshooting and resolving Apple/Windows 2000-11/Linux OS and networking issues for users.
Troubleshooting hardware issues and installations on various computer setups.
Troubleshooting and installing printer setups.
Troubleshooting and installing POS systems including invoicing setups.
Managing Active Directory accounts and GPOs for end users.
Using various remote software to remote in users' PC and further troubleshoot.
Using various ticketing systems to create and update tickets and service requests.
Working together with multiple teams to find solutions affecting multiple users.
Demonstrated skills to answer technical questions with different degrees of computer skills.
Providing troubleshooting advice and customer service over the phone.
Creating batch programs to handle repetitive everyday tasks for the department.
Assisting others with credit repair disputes with credit agencies and creating a personal budget.
Ability to reason abstractly using quantitative concepts and symbols.
Basic knowledge of project management.
Engineered and troubleshooting 3CX VOIP architecture
Demonstrating discretion and consulting in CJIS, Non Profit, and HIPAA environments
Digitized documents to be able to be shared and digitally signed, reducing printing costs
Assist local startup businesses and nonprofits in getting marketing and google business listing
established
Technical Summary
OS
Linux PuTTY TeamViewer
(Deb/RHEL/CentOS) Webmin GotoAssist
DOS Virtualmin Google Remote Desktop
Windows 2000-11 FastPanel Ticketing Systems
Windows Server 2016 cPanel ServiceNow
Applications Apache (user/admin/archit.)
Microsoft PHP CA Service Desk
SCCM PhpMyAdmin BMC Remedy
Office Products MySQL Salesforce Remedyforce
2003-365 Wordpress HP Service Manager
Microsoft OneDrive Woocommerce HEAT(Citrix Service)
Microsoft Active Elementor FreshService
Directory VoIP Firewalls
Microsoft Sharepoint 3CX Sophos UTM
IE/Edge Asterisk Sophos XGS
Batch/Basic scripting Media5Fone PFSense
Google Lyricall Misc
Google Admin Avaya IBM Lotus Notes
Google Drive/Workspace OneCTI GIMP
Gmail Remote Software Oracle Virtualbox
Google Calendars Ninjato Cisco AnyConnect VPN
Chrome Configuration Manager SAP
Adobe Console KnowBe4
Photoshop TightVNC Samba
Acrobat DC Bomgar DL(DoorLock)-Windows
Illustrator Dameware Netv2
Admin LANDesk Mitchell1 Teamworks
Web Dev. Remote Desktop
WinSCP LogMeIn
Education Summary
Liberty University GPA 4.0 Lynchburg, VA 08/20 - Current
Christian Ministry Leadership / Biblical Studies / Theology
Course Overview:
BIBL105 - Old Testament Survey UNIV101 - Foundational Skills
BIBL110 - New Testament Survey BUSI201 - Intermed Business Comp
EVAN101 - Evangelism and Christian Life Applications
CHMN201 - Church Ministry CINE260 - Intro Documentary Filmmaking
YOUT220 - Introduction to Youth Ministry RLGN 105 - Introduction to Biblical
GLST220 - Intercultural Communication and Worldviews/Contemporary Moral Issues
engagement INQR 101 - Inquiry
MATH114 - Quantitative Reasoning CHMN 205 - Church Ministry Practicum I
APOL220 -
Michigan Career Technical Institute Plainwell, MI 04/11 11/12
Office Automation (Computer Technologies)
Course Overview:
OA-115a - Electronics for PC Technicians OA-260 - Computer Essentials I (A+
OA-110 - Customer Service for Technician Essentials class)
OA-135 - Operating Systems OA-265 - Computer Essentials II(A+
OA-227 - Fundamentals of Voice & Data Practicals class)
Cabling OA-225 - Networking Essentials
OA-245 - Job Seeking Techniques
Certification
CompTIA A+ ServiceNow IC3 Digital Literacy
HIPAA IT Training Administration ServiceNow Architecture
Bomgar Level 4 CJIS Security trained(2018)
OSHA 10-Hour MOS Excel 365/2019 3CX Basic
Dell Laptop MOS Outlook 365/2019 Private Security Service
Dell Desktop MOS PowerPoint Registration (Individual) -
Dell Softskills 365/2019 RE-1098491 | Active -
Dell Laser Printer MOS Word 365/2019 08/31/2025
Professional Summary
RAJ Automotive Repair Shop Madison Heights, VA 05/24 - Current
Office Administrator / IT System Administrator
Provided Technical support in person to staff
Provided Consulting of new technology to further reduce costs across the organization and other nonprofits
Provided marketing strategies to company via facebook and Google Business
Developed Knowledge Base articles to help standardize processes
Provided regular updates to firewalls
Provided Printer support
Digitized documents to be able to be shared and digitally signed, reducing printing costs
Created and regularly updated invoices and estimates
Cross trained in automotive shop to better understand invoicing system, services, and part dependencies
Christs Hands Harlan, KY 12/23 - 03/24
Missionary / IT System Administrator
Provided Technical support in person and over the phone to staff and other nonprofits in the area
Provided Consulting of new technology to further reduce costs across the organization and other nonprofits
Oversaw winter emergency shelter overnight
Provided marketing strategies to organization and other nonprofits to build awareness
Developed Knowledge Base articles to help standardize processes
Provided support and design for website changes and implementation
Reset user passwords and MultiFactor Authentication(MFA) configurations in Google Workspace
Provided regular updates to firewalls
Digitized documents to be able to be shared and digitally signed, reducing printing costs
Started researching non government grants and funding opportunities for nonprofits
Patrick Henry Family Services Lynchburg, VA 03/22 - 12/23
IT Service Technician / System Administrator
Provide Technical support in person and over the phone to staff
Provide Consulting of new technology to further reduce costs across the organization
Consulted and demonstrated discretion and protection of PHI in HIPAA and Non Profit environment
Setup and configured 3CX VOIP system
Setup and configured Virtualmin for self-hosting
Provided support and design for website changes and implementation
Implemented anti-phishing training and protection
Reset user passwords and MultiFactor Authentication(MFA) configurations in Google Workspace
Provided regular updates to firewalls
Provide proficient troubleshooting for user issues according to Knowledge Base
Developed Knowledge Base articles to help standardize processes
Automated ticketing processes to further develop efficiency across the organization
Developed Ticketing system Service catalog separating incidents from requests
Provide VPN support
Worked across teams to optimize and automate repetitive tasks
Provided A/V support during conferences
Assisted in development of updated IT Policies and Procedure Manual as well as Acceptable Use Agreement
Digitized documents to be able to be shared and digitally signed, reducing printing costs
Started researching non government grants and funding opportunities for nonprofits
Liberty University Lynchburg, VA 02/21-04/22
Helpdesk Remote Support T1
Provide Technical support in person and over the phone to students and staff
Reset user passwords and MultiFactor Authentication(MFA) configurations
Provide proficient troubleshooting for user issues according to Knowledge Base
Provide VPN support
CookieBytes Technologies LLC Madison Heights, VA 06/14- Current
Owner/IT Lead
Provide Technical support in person and over the phone to individuals and small businesses
Utilize TeamViewer to access an end-user s computer to reduce travel time
Teach end users about common issues and their fixes to reduce amount of repeat issues
Provide lessons for customers that want to learn more about their technology
Write Knowledge Base articles to help further emphasis on lessons
Perform invoicing for customers needing long term technical support roles
Provide consulting on new purchases
Performed management tasks when training new employees
Perform assessment of damage reports on computers for insurance claims
Working out issues with multiple companies to find solutions to issues affecting multiple users over bridge calls
Remove and recreate user profiles that corrupt over time and use
Created batch files to automate everyday tasks in troubleshooting
Provide Hosting and VoIP solutions for small businesses
Assist local startup businesses and nonprofits in getting marketing and google business listing established
Lingle Equipment Saginaw, MI 11/19-05/20
IT Director / Marketing Admin / Domain Administrator
Setup and manage DC and AD W2016 Server
Provide consulting to reduce IT spending
Provide lessons for coworkers that want to learn more about their technology
Write Knowledge Base articles to assist in troubleshooting future issues
Remove and recreate user profiles that corrupt over time and use
Created batch files to automate everyday tasks in troubleshooting
Maintained ecommerce site with latest pricing
Managed Socials and Google business listing with latest updates
Created graphics when necessary for advertising
Red Knight Solutions Plano, TX 04/18-11/19
Information Technology Skill Assessor
Interview candidates selected by recruiters to assess IT based and Soft-skills
Review validity of IT resumes
Beaumont Health Troy, MI 08/17-04/18
Incident Management
Start bridge calls via, Skype for Business, with the appropriate parties to start resolving incidents and outages
Complete Incident summary and RCA form for each incident that occurs
Create forms in excel to track incidents and produce easy to view analytics
Routinely check queue for open parent tickets
Working on-call to cover changes to infrastructure and help with on-going incident calls
Creating lists in Sharepoint to provide better access to regularly updating information
Creating and automating reports in ServiceNow to run and send themselves via email to proper parties
Beaumont Health Royal Oak, MI 01/17- 08/17
Desktop Support
Provide Technical support in person and over the phone to doctors and nurses
Write Knowledge Base articles to help fellow technicians
Help out in mass effort projects (refreshing computers, encrypting all PC s, etc)
Utilize Remote desktop and LogMeIn to remote into end user computers and troubleshoot
Teach end users about common issues and their fixes to reduce amount of repeat tickets
Remove and recreate user profiles that corrupt over time and use
Created batch files to automate everyday tasks in troubleshooting
Epitec/Caretech at Beaumont Health Royal Oak, MI 05/16 01/17
Desktop Support
Provide Technical support in person and over the phone to doctors and nurses
Write Knowledge Base articles to help fellow technicians
Help out in mass effort projects (refreshing computers, encrypting all PC s, etc)
Utilize Remote desktop and LogMeIn to remote into end user computers and troubleshoot
Teach end users about common issues and their fixes to reduce amount of repeat tickets
Remove and recreate user profiles that corrupt over time and use
Created batch files to automate everyday tasks in troubleshooting
Volunteer Summary
Solid Rock Redemption Center Madison Heights, VA 04/23 - Current
Provide Technical support in person and over the phone to Missions team when requested
Assist with unloading of drop offs onsite
Assist with drop offs and mission trips out of state
Consulting and providing easier solutions to data cleanup
Assisted in flooding cleanup
Lead the Teen(ages 12-21) group
|
