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Click here or scroll down to respond to this candidateR. Candidate's Name
Cell: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Education
LIPSCOMB UNIVERSITY
NASHVILLE, TN
Bachelor of Science: Information Technology Management, with a focus in Web Application Development
Graduated 2018
VANDERBILT UNIVERSITY
NASHVILLE, TN
Full-Stack Web Application Developer
Graduated 2022
Work History
ARISTOCRAT TECHNOLOGIES: SOFTWARE ENGINEER | 01/2023 09/2024
Supported a C# tool that injected game play functionality for game and platform testing
Assisted and resolve project defects
Added features for better functionality of the project that were requested by stakeholders
Created code reviews and mock unit tests
Added direct-line support for the QA teams while running robot
ARISTOCRAT TECHNOLOGIES: SOFTWARE LAB ENGINEER | 02/2022 05/2023
Responsible for supporting all lab requests and functionality
Executed and implemented test cases against SQL database servers
Provided assistance in Jenkins pipeline runs and reporting of automated testing
Communicated with Third-Party Vendors for Hardware request
Worked with Field Engineers to resolve service request tickets
CITIZENS BANK: BUSINESS RESOURCE CONSULTANT | 10/2020 02/2022
Provide direct support to lenders and brokers on a proprietary loan origination system.
Work with other IT teams (Developers, QAs, and product owners on major application features, updates, and
troubleshooting.)
Create documentation for step-by-step troubleshooting and workarounds for brokers and lenders.
Assist in deploying/supporting a loan origination system through SalesForce and have helped to create a ticketing system for brokers.
LIFEWAY CHRISTIAN RESOURCES: SENIOR SUPPORT ANALYST | 08/2019 10/2020
Problem solving, basic and advanced, issues presented by employees on Mac OS and also Windows
devices.
Application owner for Xerox, printing devices, and applying printer repairs.
Able to assist customers with account support and Application support.
Meticulous competency in creating solutions and presenting products to customers.
Interactive and responsive to all submitted support tickets for the company.
Direct contact for executive support for the CEO, COO, SVP, CFO, CHO, CIO of LifeWay.
LIFEWAY CHRISTIAN RESOURCES: SUPPORT ANALYST | 05/2018 08/2019
Problem solving, basic and advanced, issues presented by employees on Mac OS and also Windows.
Able to assist customers with account support and Application support.
Meticulous competency in creating solutions and presenting products to customers.
Interactive and responsive to all submitted support tickets for the company.
LIFEWAY CHRISTIAN RESOURCES: IT PROJECT MANAGEMENT/INTERNSHIP | 06/2017 05/2018
Created quick tickets within ticketing systems for efficiency for employees.
Lead a project that was presented to the CIO after completing.
Prepared, delivered, and installed computer equipment for employees.
Completed tickets relating to hardware issues and made office visits.
Created APIs within a database and connected dependencies.
Skills
Determined and focused in any given task
Flexible schedule capability
Strong in leadership positions
Good communication skills
Programs
Coding Languages (C#, SQL, Python, Java, HTML5, CSS3, JavaScript, PHP, Github, Git Bash)
JIRA Software/Ticketing
Salesforce
Oracle
ServiceNow
Cherwell Software (Cherwell Service Management and Cherwell Administrator)
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