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Click here or scroll down to respond to this candidateCandidate's Name
Casselberry, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDiplomatic call center rep versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.SkillsCall center operationsProviding customer supportPerformance monitoringCall control skillsCommunicating with clientsInbound phone call managementData entryCall documentation skillsAccount updatingPayment processingResolving issuesCredit card payment processingMicrosoft Office expertiseProblem-solving abilitiesClerical supportShipping and receiving understandingPromotional support11/2020 to CurrentCasselberry, FL01/2020 to 12/2020Longwood, FL02/2018 to 11/2019Jackson, GA06/2017 to 11/2018Locust Grove, GA12/2016 to 01/2018ExperienceCall Center RepresentativeWorld Wide VacationsConsulted with customers to determine best methods to resolve service and billing issues. Managed customer expectations by clarifying needs, identifying options and recommending products and services.Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Documented customer inquiries and feedback, including service delivery suggestions in company database. Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Call Center AgentFlorida Suncoast ServicesMet or exceeded call speed, accuracy and volume benchmarks on consistent basis. Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.Processed layaways, returns and exchanges.Reviewed files, records and other obtained documents to respond to customer requests. Nurse AideAutumn Village Assisted Living FacilityDocumented patient intake and dietary requirements, also assisting with feeding and monitoring. Managed medical stock and restocked inventory to ensure optimal availability for patients. Facilitated games and other activities to engage long-term patients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. WaitressPizza Hut and Wing StreetGreeted customers, answered questions and recommended specials, wine and desserts to increase profits. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Assisted kitchen staff with food counts by determining number of items required for complete service. CleanerMcDonough, GA07/2015 to 02/2017Jackson, GABlakes Wall TreatmentScrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area. Sanitized frequented areas and equipment using approved supplies. Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting. Transported trash and hazardous waste to appropriate disposal area. LandscaperPuckett LandscapeMaintained garden areas and landscaping greenery to enhance property appearance and plant health. Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.Removed and properly disposed of debris to maintain worksite safety. Determined causes of lawn and garden issues and recommended effective solutions. Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife. 03/2016Griffin, GA04/2012Atlanta, GA05/2010Mcdonough, GAEducation and TrainingAssociate of Applied Science: Criminal JusticeSouthern Crescent Technical CollegeCertificate Nursing AssistantAtlanta Job Corps CenterHigh School DiplomaOla High School |
