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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/Hospitality RepresentativeApopka, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOrganized professional with superior work ethic with a team player attitude. Exception quality control, inspection and versatile in any job positions.Commended for reliability, punctuality,honesty, and hard work with a positive attitude.Authorized to work in the US for any employerWork ExperienceOvernight Security GuardStudent Watchers - Orlando, FLFebruary 2023 to Present Inspect and patrol premises regularly Report any suspicious behaviors and happenings. Secure all exits, doors and windows.Chauffeur/DriverMears Transportation Services - Orlando, FLNovember 2022 to January 2023 responsibilities include fetching clients, driving them to specified locations, and ensuring that the vehicle remains in excellent condition. Also Assisting clients with the loading and unloading of their personal belongings. Large SUV'S Mini BusesHousekeepingWALT DISNEY WORLD RESORTS IN ORLANDO - Orlando, FL August 2022 to October 2022 Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings. Disinfect equipment, including wheel carts, using proper germicides. Anticipate customer needs and leave appropriate products for guest use. Remote Pensions Benefit CSRAston Carter - Orlando, FLMarch 2022 to May 2022 Providing members with information to Retirement kit, Pension benefit plans, 401k, Estimates on Actual, information on Life Annuity plans. Calculations of Benefit commencement date, and Vesting status. Hospitality AgentNDM Hospitality Services - Kissimmee, FLJanuary 2022 to March 2022 Help customers meet their leisure and recreational needs, by booking dream vacations. Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and arranging transportation services to and from airport. Remote Medicaid Service CoordinatorAerotek Contractor - Orlando, FLNovember 2021 to February 2022 Help each patient access necessary medical services based on their needs, preferences, and insurance coverage. Advocate for patients to help protect and uphold their rights to obtain available medical care. Assist patients with applying for medical, legal, and financial benefits, and offer guidance to each patient and their families to understand the states service system. BDC Agent/ Overnight Security GuardOFF LEASE ONLY - Orlando, FLAugust 2019 to July 2020 BDC Representative responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls. internet leads, and providing general information. Appointment setting along With vehicle transfer and home delivery assistance. Authorize entrance of people and vehicles. Monitor property entrance. Inspect and patrol premises regularly.Educational Consultant/ Customer SupportALORICA / GO ARMY ED - Miami, FLApril 2018 to July 2019 Assisted military customers through telephone conversation and mail, with inquires and directed to the appropriate salesarea in a timely manner Responded and assisted soldier inquiries via telephone concerning health plan and degree plan benefits including tuitionassistance Provided premium quotes and executed online policy changes Uses computerized systems for tracking, documenting information, obtaining up- to-date and accurate informationregarding health plans Assisted department in first contact resolution goals, complaint resolution Responded, researched, resolved, and provided feedback to internal and external members, purchasers, contractedproviders and vendors Consistency maintained >90% customer service satisfaction via quality control Coached new Customer Service Reps on how to improve quality of their reports Fast paced working environment that calls for proper phone etiquette to ensure quality customer service Exceeded daily productivity standards which included high call volume and appointment setting Walmart cashier/stockerWalmart - Miami, FLApril 2018 to August 2018 Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company. HOME HEALTH AIDE/CERTIFIED NURSING ASSISTANTSTEPSIN HOMECARE - White Plains, NYJune 2015 to March 2018 Patient by performing a wide range of standard vital checks, including but not limited to blood pressure, blood sugar, heart rate, etc documented. Observing and documenting behaviors, abnormal symptoms, unusual conditions. Participated in meetings for Monitored patient's condition and reported to physician and nurse to ensure and maintain optimal health Maintained client communication, followed legal and ethical responsibilities, safety practices, and emergency care skills Administered oral medication and assisted patients with therapy exercises as supervised by Physical Therapists Performed housekeeping tasks like changing bed sheets, cleaning room, bathroom, sustained sterile environment in all areas of a hospital by cleaning rooms, making beds, replenishing lines and maintaining floor cleanliness Assisted patients in moving in and out of bed, bathing, dressing, grooming and daily restroom routine. Responsible for pick-up, handling and delivery of lab samples, blood samples and blood and emergency situations. Used Digital receive, record pickup, and delivery times and contact at delivery. HOME CARE/PATIENT CARE ASSISTANTTRUE CARE - Brooklyn, NY2012 to 2016 Cared for terminally ill and Hospice patients by assisting with their personal care and house chores Responsible for feeding patients according to dietary guidelines, measuring and recording food and liquid intake Transported clients to locations outside the home, accompanied to chemotherapy center Provided patients and families with emotional support and instruction, read aloud to patients to keep them alert and converse with them to keep their spirits up Assisted clients with their medications that were self-administered, helped patients with therapy exercises as supervised by Physical Therapists Observes and documented client's health conditions, changes and behavior while continuously checking, and records vital signs. Obtained client demographics, and updated previous information as needed Maintained positive working relationships with clients and management Keep accurate record of client progress, services performed and any changes in client condition so as to report Time Management. Responsible for pick-up, handling and delivery of lab samples, blood samples and blood and emergency situations. Used Digital receive, record pickup and delivery times and contact at delivery. EducationHigh school diploma or GED in Equivalence DiplomaMiami-Dade Community College - Miami, FLApril 2018 to May 2018Some College in Medical Assistant/ Medical Terminology Monroe Community College - New York, NYFebruary 2008 to July 2009HHA CERTIFICATE in Medical TrainingABC TRAINING CENTER - New York, NYSkills Documentation (5 years) Medical Records/ Data Entry (5 years) Medical Terminology (1 year) Microsoft Office (2 years) Inboud & Outbound Call Center Experience (6 years) Customer Service (10+ years) Customer Care (10+ years) Phone Etiquette (5 years) Patient care (5 years) Caregiving (10+ years) Driving/ Courier (5 years) HHA Certificate (6 years) Medical Courier (5 years) Communication skills (10+ years) Microsoft Windows Server (5 years) Computer skills (5 years) Typing 40/wpm (5 years) HIPAA Certified (1 year) Monitoring Vital Signs (5 years) Patient Hospice Care (5 years) Bilingual Haitian Creole Case Management/ Creating Work Orders. (3 years) Troubleshooting/ Technical Support. (2 years) Driving Time management Delivery driver experience English SecurityCertifications and LicensesDrivers License Class B permitNovember 2022 to November 2023Additional Information CORE COMPETENCIES Microsoft Office Home Health Aide Health Development Reports/Documentation Patient/Primary Care Familiar with Medical Terminology Administration Clinical Skills. Medical Records, Appointment Setting, Paitent Transfer/ Transportation to and from medical appointments. Regulatory Compliance Communication Skills Bilingual (Haitian Creole Profenct in Microsoft Teams, Excel, PowerPoint |
