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Click here or scroll down to respond to this candidateCandidate's Name
Poughkeepsie, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeasoned, reliable, determined, and passionate job seeker with strong communication, and organizational skills eager to secure a challenging position to obtain, moreover maintain; setting company goals understanding the importance of having a flexible open schedule. Authorized to work in the US for any employerWork ExperienceHHA/PCA/ADLCommunity Health Care - Poughkeepsie, NYOctober 2021 to August 2023 Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment. Obtained client medical history, medication information, symptoms and allergies. Cared for residents in assisted living facilities and delivered high-quality support to meet needs. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.Senior Customer Service Representative IISecurity Training Services - New York, NYSeptember 2019 to February 2021 Demonstrated outstanding problem solving and active listening skills-able to diffuse difficult student situations with tact and ease Assisted students with the most useful study tools to help them pass and or maintain their banking licenses Managed top client accounts with top rate customer service skills including Wells Fargo, New York Life Insurance, Morgan Stanley, Met Life, and Vanguard Efficiently guided students with the best study products to achieve a first time passing on series exams Clarified customer issues and determined the root cause of problems to resolve product or service complaints.Senior Administrative AssistantPromoted V12 GROUP - New York, NYDecember 2015 to May 2019 Successfully marketed products in a variety of other categories, including housewares, hardware, and collectibles for the Vice President of wholesale and retail. Resolved customer service issues using company processes and policies and provided updates to customers. Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities for supervisors. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. EducationHHA Certificate in Home HealthcareBest Choice - Bronx, NYApril 2017 to September 2017Bachelor of Science in PsychologyMercy College - Dobbs Ferry, NYMarch 2012 to April 2016Skills Health Insurance Verification settings. Disciplined assistant to Upper Multitasking with precision. (10+ years) Typing 77WPM Microsoft Soft Office Supporting Daily Living Needs (10+ years) Emotional and Social Support written and spoken English. (10+ years) Activities of Daily Living (ADL) Patient, sympathetic, snd understanding, moreover; concerned of clients specific personal needs/ requirements. (10+ years) Extremely professional mannerism. (10+ years) Scheduling appointments. (10+ years) Power Point Referrals Very focused team player requiring limited to no assistance in fast pace working environments. Providing outstanding care to patients Support in residential, hospital, and hospice (10+ years) Patient Intakes (10+ years) Bedsore Prevention, Hoyer Lift Management. Strong problem solving techniques (10+ years) Excellent communication skills in Patient Care (10+ years) EMR Systems (5 years) HIPAA (2 years) Senior Care (10+ years) Microsoft Word (10+ years) Home Care Personal Assistant Experience (10+ years) Typing Sales Marketing Personal assistant experience (10+ years) Medical office experience (5 years) Communication skills (10+ years) Working with people with autism (3 years)Certifications and LicensesHHA CERTIFICATEPresentAssessmentsCustomer focus & orientation ProficientSeptember 2023Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability ProficientAugust 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientHome health aide skills ProficientDecember 2023Providing care to patients in a home settingFull results: ProficientCustomer service ProficientSeptember 2023Identifying and resolving common customer issuesFull results: ProficientMedical receptionist skills ProficientNovember 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientHome health aide skills ProficientJanuary 2024Providing care to patients in a home settingFull results: ProficientEarly childhood development ProficientAugust 2023Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: ProficientTechnical support ProficientFebruary 2024Performing software, hardware, and network operations Full results: ProficientCall center customer service ProficientOctober 2022Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
