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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Jefferson HwyWinder, GA Street Address
EducationGeorgia State University, Bachelor of Arts in JournalismProfessional ExperienceWayfair October 2022 - PresentSenior Customer Service Digital and Telephone Agent. Service customers seeking assistance with post-order issues while meeting KPI's. Meet customer satisfaction, metrics and resolution targets.Perform other job-related duties as requested such as testing software and hardware, etc.Co-Owner Noteworthy Music Center November 2017 March 2020Bookkeeper/Piano TeacherPerformed light bookkeeping utilizing QuickBooks for family-owned businessProcessed outgoing payments and recorded all financial transactions.Produced financial reportsCarters-OshKosh (RemX Temp Agency) July 2017 November 2017Call Center RepresentativeHandled inbound calls for online ordering from customersUtilized multiple computer screens and software applications while assisting customersAssisted customers with all inquiries and concernsCompleted necessary documentations to manage customer complaints, uses, and subsequent solutionsWeidel International Insurance April 2016 October 2017PT Assistant Office ManagerAssisted the Office Manager with light bookkeeping via QuickBooks, bank statements, accounts payable, etc.Created and updated records ensuring accuracy and validity of informationScheduled and planned meetings and appointments including catering, etc.City of Statham October 2013 October 2014City ClerkDeveloped, organized and maintained confidential employee files.Assisted employees with Long and Short term disability claims and worked with the insurance company on verifying claims.Onboarded new employees; presented benefits packages; assisted employees with benefit questions, etc.Processed Workers Compensation claims. Represented the City as liaison with the insurance companies, assisted employees as needed.Created budget by compiling information from each department.Processed payroll, accounts payable and receivable. Reviewed all invoices for accuracy. (Discovered a personal laptop that was purchased with City funds.)Supervised two administrative employees.Assisted with Statham Sunflower Festival.All other duties such as working with the County on garnishing wages, filed quarterly tax payments, organized and maintained files, took minutes of meetings and distributed, compiled exhibits, etc.Kilpatrick, Page 2John E. Kardos, PC June 2004 - October 2013Legal SecretaryTranscribed dictation including legal briefs, legal discovery, regular correspondence, etc.Filed workers compensation claims and Social Security Disability claims for claimantsLiaison between attorney and Workers Compensation and Social Security Disability Clients, insurance companies and opposing counselAssisted clients with Long Term Disability claimsRequested and organized confidential Medical Records for each client.Answered telephones, greeted clients, and operated standard office equipment. Ordered office supplies.Other SkillsProficient in Microsoft Office Suite and other proprietary software.Organizing events. Examples include class reunions; I oversaw a company box at the Georgia Dome. Placed catering orders weekly, organized tickets and travel arrangements for guests. |
