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Title Mental Health Program Manager
Target Location US-IA-Council Bluffs
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Council Bluffs, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.Willing to relocate: AnywhereAuthorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperienceResidential CounselorIowa School for the Deaf-Council Bluffs, IAAugust 2024 to Present Developed and implemented individualized treatment plans for each resident, addressing their specific needs and goals Maintained accurate documentation of residents' progress, behaviors, incidents, and interventions in accordance with agency policies Collaborated with a multidisciplinary team including therapists, case managers, and educators to coordinate comprehensive care for residents Supported residents in daily living activities such as meal planning/preparation, personal hygiene routines, and medication management Provided crisis intervention services during emergencies or escalated situations to ensure the safety of residents and staff members Implemented behavior management techniques based on positive reinforcement strategies to encourage pro-social behaviors among residentsDirect Support ProfessionalNorth Suffolk Community Services-Revere, MAJanuary 2024 to August 2024 Assisted the people we serve with mental health care. Checked the daily communication logs. Admin the medication to the person we serve. Reports the shift notes in the ACCS system. Counted the medications to match the documents. Reviewed the petty cash.Classroom AssistantThe Learning Center for the Deaf-Framingham, MAMay 2023 to August 2024 Assisted to the teacher. Reported the information on the student's behavior data collection. Monitor into the students around the campus, field trip, and community. Comprehend the trainings like ProAct, First Aid, CPR, and AED, and employment standard training requirements.Clinical Program ManagerAdvocates Inc., Framingham-Framingham, MADecember 2022 to September 2023 Set goals for performance and deadlines in ways that comply with Advocates' plans and vision. Organized workflow and ensuring that employees understand their duties or delegated tasks. Monitored employee productivity and provided constructive feedback and coaching. Met with people we support at the group home for counseling sessions. Dealt with employees' work schedules and payroll. Residential House ManagerWORK INC-Dorchester, MAOctober 2021 to December 2022 Overseer the operations of group homes and personnel; Reviews and monitors program data collection; Overseer and monitors client finances; Monitored all client medical charts; Performed duties of Residential Supervisor, as needed; Prepared work schedule and reviewed time cards; Attended staff meetings, providing input and ideas; Overseer the maintenance of group home and Center vehicles; Maintains the inventory of resident clothing needs; Maintains communication with family and friends of clients; Attends quarterly and annual meetings with residents; Oversees the purchase of group house supplies and equipment; Attends prescribed training on programs; Attends applicant interviews and performance evaluations; Transports residents to various destinations as directed; Responds to emergencies situations as needed. CaseworkerTravis County Health and Human Services-Austin, TX June 2021 to September 2021 assessed in client needs, listening to concerns, evoking motivation to change, problem-solving, information giving, referrals to community agencies, and coordination of care providers. assisted in my clients with their doctors' appointments with my transportation. referral the clients to the public services with the lawyer, rental assistance, and food bank. assisted in the clients with Texas Human and Health Services for Supplemental Nutrition Assistance Program, Medicaid, and Housing Program.Job CoachTexas School for the Deaf-Austin, TXSeptember 2019 to June 2021 Assisted deaf individuals to find and keep jobs also work with employers. I provided on-site support to deaf individuals to help them adjust to the workplace and the routine of getting to and from work. Typed the daily work log by using MS Excel.Direct Support ProfessionalWoodward Foundation for the Disabled-Mesa, AZDecember 2017 to August 2019 Assisted to Residential Program Manager. Transported clients to different communities like Safeway, Wal-Mart, and other places. Checked communication logs and writes processing notes. Team LeaderAscentria Care Alliance of Maine-Westbrook, MEJanuary 2014 to March 2016Westbrook, Maine Understood completely all policies, procedures, standards, specifications, guidelines and training programs. Trained of employees and creating a positive, productive working environment. Prepared all required paperwork, including forms, reports and schedules in an organized and timely manner.Case Manager InternCourt Services and Offender Supervisions Agency-Washington, DC August 2012 to May 2013 Developed a written service plan within required timeframes for each assigned case that adequately by use progress notes, and appropriately addresses the client's unique service needs. Obtained and evaluated information necessary to implement client services. Recommended and obtained supervisor approval of limited financial assistance for client needs. Various PositionsGallaudet University-Washington, DCJanuary 2009 to January 2013 Developed and coordinated educational programs for students. Assisted Commuter Lounge Supervisor and Student Affairs Dean. Counseled students in handling of issues such as housing needs, financial, and educational problems. Communicated with other staff to resolve problems with individual dorm residents. Developed and coordinated educational programs for dorm residents. Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs. EducationBachelor of Arts in Social WorkGallaudet University - Washington, DCMay 2013Skills Customer Service (10+ years) American Sign Language (10+ years) Microsoft Applications (10+ years) Strong Work Ethic (10+ years) Supervising experience (10+ years) SPSS Case Management Social work Behavioral health Administrative experience Computer skills Research Microsoft Office Recruiting Google Docs Motivational interviewing Addiction counseling Developmental disabilities experience Time management Supervising experience Medical records English Program Management Crisis Management Residential Cleaning Crisis Intervention Program Development Individual / Group Counseling Group Therapy Behavioral Therapy Kronos Documentation review Medication Administration Management Intake Experience Interviewing Autism Experience Cognitive Behavioral Therapy Conflict Management Meeting Facilitation Tutoring Mental Health Counseling Presentation Skills Child & Family Counseling American Sign Language Expert Intermediate Strong leadership skills Excellent customer-service oriented Self-Motivated Demonstrated excellence in staff development Statistical Packages for the Social Sciences (SPSS) Microsoft Applications (Word, Excel, Power Point, Access, Outlook) Supervising experience Conflict management Leadership Social work Interviewing Fair Housing regulations Project management Microsoft Access Google Docs Payroll Documentation review Recruiting Medical records Experience working with students SPSS Program management Analysis skills Tutoring American Sign Language Microsoft Office Time management Management Report writing Writing skills Kronos Customer serviceCertifications and LicensesFirst Aid CertificationDriver's LicenseCPR Certificationcertified MAPOctober 2022 to October 2024ProActJuly 2023 to July 2024AssessmentsCase management & social work  ProficientSeptember 2021Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientGeneral manager (hospitality)  ProficientNovember 2021Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientWork style: Reliability  ProficientOctober 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCase management & social work  ProficientMarch 2024Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientWritten communication  ProficientJuly 2021Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientWork motivation  ProficientOctober 2023Level of motivation and discipline applied toward work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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