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Help Desk It Security Resume Skokie, IL
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Title Help Desk It Security
Target Location US-IL-Skokie
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address   Home: XXX-XX-XXXX  Cell: PHONE NUMBER AVAILABLE  EMAIL AVAILABLESkillsStrong interpersonal skillsBuilding systems and servicesIT security best practicesTeam player40 years experience is various IT positions.VMware -10 years at Appraisal Institute, 7 years at All Covered. VConsole experience creating clusters and doing troubleshooting. Did P to V migration of on prem servers.Work History (oldest to current )Manager System Support, 08/1997 to 10/2011Appraisal Institute  Chicago ILManaged main office network in Chicago and satellite network in Washington D.C.Main network had 125 workstations, Exchange Server, SQL Server, Backup Server and File Server(s). Did user add/remove to AD, supported hardware (installed new servers, demoted old server, rolled out new workstations, did image updates of those workstations, demoted old workstations.Over the time I was there we went from Windows 95 on our desktops to Windows XP, Server 2000 on our Windows Servers to Windows Server 2003/2008 and 48 port hubs linked with GBICS to Dell Poweredge Managed 10/100/1000 switches stacked with GBIC.Firewalls were a mixture of Cisco and Sonicwall.Contractor, 10/2013 to 12/2013Teksystems  ChicagoBuild Technician at Various sites.RSC L2 Engineer, 06/2014 to 12/31/2022All Covered  Rolling MeadowsRSC Help Desk in a replacement for an in house IT department.I and my coworkers have remote access to servers, firewalls, switches, cloud services and workstations ( Windows and OSX ) in our client's companies. We do design, installation and support for whatever product our clients ask for. Currently we see a big push to cloud and hybrid setups of services like Office 365 and VMware. I also participated in customer workstation deployment where we imaged systems using SCCM. I would monitor the imaging and correct/update any errors in the script that blocked successful imaging.Customers had terminal servers with VM desktops. We created and supported the server and VMs.Our customers used Office 365 and on prem Exchange servers and for larger jobs Id use Powershell to automate the tasks.Columbia Pipe 4/22 to 6/8/2022IT SpecialistIT Admin/Help Desk for 45 person office and warehouse.Tasks:Help Desk ( phone support for crews on the road )Reimaging laptops ( Lenovo laptops that needed cleanup, Windows updates and local admin account added )deskside support (going out to the factory floors and resolving issues on Windows computers)vendor relations (software licensing)Robbins Dimonte LTD 6/9/2022 to 10/23/2022IT SpecialistHelp Desk (support of office and remote staff with computer issues)Desktop Engineer (walking over to office systems to help with system questions and problems)Network Engineer( using command line utilities likr ipconfig and ping to determine whyInternet connection was slow or website not found.Reimaging desktopsSystem and network documentationTolmar Pharma 10/24/2022 to 12/16/2022IT Systems AdministratorLocal resource for C Level executives in Buffalo GroveActing as eyes and smart hands for Colorado IT departmentEducationAssociate of Science: Computer Networking, CurrentOakton Community College - Skokie and Morton GroveCertifications: A+, Server +, Network +, Security +, ITSM

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