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Click here or scroll down to respond to this candidateCandidate's Name
Current Location: Yonkers, NY Street Address , USAWork Authorization: USCPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAvailable to interview with prior noticeSummary: Extensive experience with troubleshooting, imaging & migrating pc's Hands on experience migrating computers on XP, Vista, Windows 7 & Windows 10 Extensive experience providing level 1/2 support for Windows 7 and Windows 10 workstations Experience in Imaging pcs from Windows 7 to Windows 10Technical skills:Windows 7 and 10, 11 Microsoft Word, PowerPoint, Access, Excel, Gmail, Outlook, Lotus, Adobe Photoshop, Windows server 2003, Microsoft Exchange Server, Microsoft 365 Administration, Vonage Businesses Administration Portal, Verizon Business Administration Portal, Airwatch MDM, Okta Administration Portal, GoToResolve, Go to Assist, Citrix, Cisco Meraki Portal, Call Pilot Manager, Websense, Blackberry Service Administration, VNC Viewer, Remote Assistance, Barracuda Networks Spam & Virus Firewall 300, Active Directory, Timbuktu Remote Desktop Connection, Service Now Ticketing System, Track IT 8.5 Ticketing System, Remedy Ticketing SystemEducation:Bachelors - Mercy College, Dobbs Ferry, NY - 2009Professional Experience:The Childrens Village, Dobbs Ferry, NY.Jan 2020 - CurrentDesktop Support Analyst Imaged PCs and Laptops from Win 7 to Win 10 Migrated desktop computers and laptops on Windows 7 to Windows 10 for over 1500 employees Computer user account creation, termination, and re-enabling Provide level 1 and 2 support for Windows 10 workstations Responsible for remote and desk side support on camps and remote sites Yonkers, Valhalla, Bronx, and NYC (field technician) supporting 1000 + users Troubleshooting, repairing and replacing desktop components and peripherals iPhone deployment and management Yealink desk phone deployment and management Mobile hotspot deployment and managementApple Bank for Savings, New York, NY. Jan 2018 Dec 2019Desktop Support Technician Migrated computers on XP, Vista, Windows 7 & Windows 10 Provide level 1 and 2 support for Windows 7 and Windows 10 workstations Imaged pcs from Win 7 - Win 10 Responsible for remote and desk side support 79 branches (field technician) supporting 1000 + users Experience supporting MS Office, network printers, and network drives for Windows operating system Responsible for imaging, shipping out, and deploying workstations and printers for the branches Set up users/new hires with Gmail on iPhone and Android devices. Troubleshooting and installing various bank applications for users. Collaborated with other external IT teams around the area troubleshooting daily issues Technologies: Windows 7, & 10 Apple products, Android products, Mac OSX, MS Office, Outlook, Gmail, Cisco ISE Network, Cisco IP Phone, Exchange, Acronis 2011, KACE, Okta, Airwatch, System Centre Configuration Manager 2012, & Adobe Creative SuiteDXC, New York, NY Jan 2017 Jan 2018Desktop Support Technician Day to day support for Windows and Macintosh computers Responsible for 15 agencies supporting 2000 + users Experience supporting MS Office, network printers, and network drives for Windows and Mac OSX Responsible for imaging machines for Windows and Macintosh Set up users/new hire installs, moves, adds, and changes using Active Directory 2003/2008, Microsoft Exchange 2003/2007/2010 Collaborated with other external IT teams around the country troubleshooting daily issues Technologies: Windows 7, & 10 Apple products, Android products, Mac OSX, MS Office, Outlook, Gmail, Cisco ISE Network, Cisco IP Phone, Exchange, Acronis 2011, System Centre Configuration Manager 2012, & Adobe Creative SuiteMcGuireWoods LLP, Virginia Beach, VA May 2013 - Dec 2016Help Desk Support Technician Windows 7 migration and deployment Troubleshooting, repairing and replacing desktop components and peripherals Day to day support of MS Office, network printers, and network drives Set up users/new hires using Active Directory 2003/2008, Microsoft Exchange 2003/2007/2010 Technologies: Windows 7, Apple Products, MS Office, Outlook, and Exchange, Acronis 2011, System Centre Configuration Manager 2012Mount Kisco Medical Group, Mount Kisco, NY Feb 2011 Mar 2013Help Desk Technician Handled up to 50 calls per day over 300 PCs and support a diverse group of end users Create work orders using Track IT Ticketing system Escalate certain work orders to appropriate Administrator or Technician Troubleshoot PC issues using Timbuktu Remote Desktop Connection Microsoft Office Outlook and Printer Configuration Technologies: Windows 7, Citrix installations on Desktops/Laptops & Mac, MS OfficeTory Burch LLC, Manhattan, NY. Jan 2010 Feb 2011Desktop Support Technician Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity. Load new or update software and systems on existing equipment. Responsible for troubleshooting, installation, configuration and repairing computer systems. Done installation and configuration of windows XP/Vista/7 operating systems. Anti-Virus installation for PC and MAC PC and Mac Imaging iPhone /Blackberry email configuration set up.ICON INTERNATIONAL, Stamford, CT Jul 2009 Apr 2010Help Desk/Desktop Engineer Computer /phone set up (VoIP and Nortel) Software installations/upgrades & trouble shoot various applications PC imaging/trouble shooting Printer maintenance, Blackberry, iPhone, & Verizon Exchange Activation support Set up users/new hires using Active Directory Troubleshoot PC issues using Citrix, Remote Desktop/Remote Assist Technologies: Windows 7, Citrix installations on Desktops/Laptops & Mac, MS Office |
