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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Williamsville, NYSUMMARYSeasoned professional with 14 years of analytical experience, seeking a Financial Analyst role. Excelled in generating actionable insights from complex datasets at M&T Bank and Citi Group, utilizing Tableau, SQL, and Excel. Spearheaded reporting and process optimization, demonstrating strong analytical and risk management capabilities. WORK EXPERIENCEM&T Bank Buffalo, NYSenior Reporting Analyst Sep 2023 - Apr 2024 Generated comprehensive reports and spreadsheets for strategic analysis, historical data, workflow, and financial operations, leveraging expertise in Tableau, SQL, Salesforce, and Excel. Identified trends and issues, collaborating with stakeholders to formulate project plans and organize events, culminating in the dissemination of synthesized findings through various communication formats. Conducted intricate analysis across multiple domains to underpin business decisions, transforming large datasets into actionable insights presented to management. Drove process optimization initiatives, devising and refining operational procedures, maintenance plans, and automated tools, in addition to fulfilling ad hoc analytical requests. Thermo Fisher Scientific Grand Island, NYOperation Excellence Analyst Jan 2021 - Jun 2023 Developed and maintained an hourly reporting system in Excel to monitor daily call metrics, including volume, handle times, and abandoned calls, enhancing operational awareness and response capabilities. Designed a productivity analysis report leveraging Excel and Salesforce data to evaluate agent work output per scheduled hour on a global scale. Facilitated issue resolution and provided escalation support for North American and European agents, improving system reliability and user experience. Compiled and presented weekly performance metrics, utilizing tools such as Genesys Workforce Manager, Salesforce, and PowerBI, and conducted global meetings to communicate key findings to management. Delaware North (Concessions) Buffalo, NYOperation Excellence Analyst Sep 2019 - Sep 2020 Developed comprehensive business frameworks using Excel and Visio to optimize staffing requirements based on job functions. Delivered training to personnel conducting site visits, enhancing the quality and consistency of assessments. Implemented advanced consumer analytics across various sites and created user-friendly Excel templates to facilitate real-time data updates on tablets.M&T Bank Buffalo, NYBusiness Risk Analyst II Oct 2017 - Aug 2019 Conducted risk assessments for product and service modifications, ensuring alignment with market and channel requirements. Enhanced operational efficiency by developing risk and compliance initiatives, cutting down reporting completion time. Represented risk findings visually using Tableau, facilitating clear communication to business units. Citi Group Amherst, NYRisk Management Reporting Analyst III Dec 2015 - Oct 2017 Compiled comprehensive market risk reports on a daily and weekly basis, detailing factor sensitivity, Value at Risk(VaR), and issuer exposures, ensuring compliance with established market risk limits. Fostered collaborative relationships with risk management teams, business units, and control groups to facilitate effective communication and risk mitigation strategies. Addressed and resolved data quality issues, while tracking and documenting the performance of market risk systems and processes within the institutional client group. Credit Risk Operations Analyst II Mar 2014 - Nov 2015 Collaborated with cross-functional teams to efficiently process facility and obligor requests, maintaining adherence to internal credit policies. Generated and distributed monthly exposure reports, annual reviews, and credit memos to relevant business and risk management teams. Conducted quality assurance testing for new departmental software, contributing to the improvement of credit data management processes.Fresenius Kabi Grand Island, NYQuality Control Technician II - Microbiology Department Mar 2008 - Jan 2013 Conducted comprehensive environmental monitoring and analysis to ensure adherence to quality standards in production areas, effectively communicating findings in weekly management meetings. Led investigations to determine the root causes of environmental variances, contributing to the maintenance of product integrity and compliance. Provided training and mentorship to new staff on critical quality control processes, including aseptic techniques and clean room protocols, while conducting procedure audits and offering targeted coaching to enhance performance.EDUCATIONUniversity at Buffalo, The State University of New York Master of Business Administration, Supply Chain and Operations Management Concentration2013Gordon CollegeBachelors of Science, Biology2006CERTIFICATIONSCertified Quality Trainer, Fresenius KabiSKILLSMicrosoft Office (Excel, Outlook, PowerPoint, Word) Visio Tableau SQL Problem-solving Analytical Thinking Consolidated Reporting |
