| Candidate Information | | Title | Configuration Management Process Engineer | | Target Location | US-MD-Bowie |
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Click here or scroll down to respond to this candidateCareer Objective: I am seeking an opportunity where I can work remotely and continue to utilize my professional and personal expertise for the success and growth of an organization.Education: BS Management Studies/Minor in Forensic Science, University of Maryland, College Park, (Pending Completion)Certifications: Security+ Certification, CMPIC Certification for Configuration Management, CMMi Level 3 Certification, Configuration Management Certification, Parts 1 & 2, Systems Engineering Certification, Parts 1 & 2, Systems Integration Certification, Parts 1 & 2, Web Base Design & Development Certification, LotusNotes Administration & Development Certification, Instructor Training Certification, Engineering & Process Improvement Certification, Briefing Techniques & Writing Skills Certification, Childhood Learning and Development CertificationRelevant Trainings: SharePoint 2010 2013 Training, Configuration Management, Risks, and Incidents in Software Testing, LINUX Command Line Essentials Training, Software Development Training, DOORS Training03/2022 Present; Systems Engineer/Configuration Manager/Process Engineer, SageCor Solutions LLCAs the Process Engineer, I attend meetings and have discussions with the customer to gather and disseminate updates on projects and programs.Assisted with the facilitation of meetings. Assisted with the generation of Meeting Minutes and Action Items captured.Present Program Event Review flow diagram to customer. The Program Event Review outlines the scheduled events currently processed and the projected deliverables.Facilitate weekly Sync with representative and Team Lead to review and discuss programs/project status.Discussed status of technology adoption with Lead, performed research on status of current system. The process required learning the roles of a moderator and custom admin and to identify those key players.Completed workflow re-builds, data transfer, user testing, and the assurance that user guides and training materials are availableCreated draft work flow on the low side.Assisted with writing and disseminating draft of documents. Updated and disseminated Requirements and Questions document to stakeholders in preparation for meetingsBriefed team on use of Jira, spreadsheets, and arranged for user accounts.Assist with testing and documenting discrepancies.Developed Tracking Matrix. The objective is to gather pertinent information on the various stages of the programs and projects and track their status from curation to adoption. Met with customer and team members to refine processes.Attend meeting with stakeholders to explain and discuss Roles to determine each role and each action in the Process. Assist with defining and the creation of Process Roles definition and Matrix.Provided knowledge and insight on CM foundations. Provided recommendations that would be helpful in addressing their CM needs/goalsReviewed and redlined Draft Test PlanProvided feedback to Test Team via Jira Ticketing system. Provided feedback and assisted with completing the document template.Reviewed the following documents for greater understanding of the current project in progress:Requested and received a CAMEO account where program's test cases, documents and templates are maintained.Completed High Performance Computing Solutions (HPCS) Configuration Management Plan (CMP), Configuration Control Board (CCB) and Engineering Review Board (ERB) Charters. Reviewed and redlined Draft CMPs and provided documentation to the team for further guidance:Established Uses Cases for Request for Change (RFC) process. Use cases will also support selection of a Configuration Management (CM) Tool.Created Bug/Break Fix Flow Diagram for Jira in Confluence and outlined how the CCB and ERB process will be managed in the Jira Ticketing system.Completed HPCS Confluence Knowledge Base webpage for CM. Created pages in Confluence to provide further guidance and understanding of CM, the five principles and CM processes.Provided guidance for identifying and managing Configuration Items (CIS). Created example of a Cl Checklists and additional documentation to further clarify the process:oConfiguration Item Selection ChecklistoExample of Configuration Item ListoCl Baseline ChecklistoAttended weekly meetings to discuss HPCS CM objectives and goals:Developed CM FrameworkDeveloped Lessons Learned Review document, Lessons Learned Review Template, Software Design Document, Software Interface Control Document, Systems Requirement Document and Software Requirements Document.Developed and presented demo and workflow for SWIF/INNS/CM Service Desk/Front Door. The Service Desk is used to submit Change Requests and Bug/Break Fixes processed in the Jira Ticketing system.Attended 3-day SAFe Program Planning session in preparation and implementation of an Agile framework.Participate in Daily Scrum meetings. Review tasks assigned and provide status to Scrum Coach.Developed Standard Operating Procedure (SOP) for Engineering Review Board (ERB). SOP defines the steps for the ERB workflow and approval process of Change Requests, Outages, and/or Bug/Break Fixes.09/2016 03/2022; (5 Years, 6 Months), Process Engineer, WOOD Consulting Services, Inc.Responsible for supporting the Customers operations environment on the Enterprise Configuration Management (ECM) and STADIATHING programEnsure compliance with STADIATHING ECM guidance, regulations, and best practices as directed by the GovernmentDocumented STADIATHING Configuration Management Plan (CMP)Provide coordination and administration of assigned CM activities relative to documentation processes, planning, and identification of Configuration Items, Change Management, Status Accounting, and Configuration Audits for systems and/or equipment in accordance with contractual requirementsSupport the Capabilities and Triage Board and assist with developing Charters and SharePoint sites as requiredProduce CM programs and plans to provide technical and administrative direction to develop and implement procedures, functions, services, tools, processes, test plans and resources required to successfully develop and support a complex systemAssist in the development of materials to promote strategic communications and ideas to internal and external stakeholdersReview and analyze training materials and recommend changes based on the type of instruction neededAuthored the ECM Standard Operations Procedures (SOPs)Developed eVideo tutorials for CM Functions and Principles and Quick Reference GuidesInitiated NSA and NGA collaboration with the NGA Branch Chief of CM and Governance in support of establishing an Enterprise CMP. Facilitated an in-person briefing with the NGA Branch Chief who provided CM guidance, documentation and best practices that has assisted Y523 with establishing the required CMPs. Established a Strawman Briefing, Site Action Plan and RACI matrix to layout the actions required to improve CM at the NSAW Field Sites. Created Frequently Asked Questions (FAQs) to further address deficiencies' across NSAW and the sites.Perform customer engagements and provide CM expertise to assist with the development and implementation of division/project/program CMPsCreate and maintained JIRA tickets for Y523 ECM tasks and activities. Generate "Knowledge Share briefings in support of Policy 1-12, Configuration Management, NIST 800.53 Rev. C and SAE EIA 649C Standards, CM training and Y523 presentationsProvide input on the overall design of the go CM webpage and updated CM documents on the SharePoint site.12/2013 09/2016; (2 Years, 9 Months), Configuration Management/ Project Lead, CACI InternationalEnsured compliance with project management guidance, regulations, and best practices for the Intellink Help DeskDefined mission related policies, authored and collaborated with leadership, stakeholders and Subject Matter Experts (SMEs)Provided project planning, coordinating and managing project plans and schedulesDeveloped and implemented effective process management policies, processes and procedures as well as reviewed technical documentsPoint of contact for Program Managers, Project Leads and team membersContributed to program efforts including task cost, schedules, deliverables, projects status and updatesMonitored risks and requirements and generated strategies to ensure performance of tasks is executed efficiently and effectivelyExpert communication skills utilized to report on technical progress, issues and concernsSupported version control from conception of software throughout development, testing and delivery support, developmental and operational teams with the creation and maintenance of process baselines for development, testing, and productionManaged, maintained and assisted with developing the environment for hardware and software product build, staging, testing and integrationEnsured hardware and software version control processes, policies and procedures are followed on hardware and software development projectsManaged and controlled the source code repository using TracDelivered baseline software to the integration, test and deployment teamsUpdated baseline copies as policy changes were made in development and testingIdentified, controlled, recorded, reported, audited and verified configuration items (CIs), including versions, baselines, constituent components, their attributes and relationshipsDocumented changes in process management schedules and verify that all policies remain current03/2013 12/2013; (0 Years, 9 Months), Automation and IT Support Analyst, PCI Strategic Management, LLCProvided day-to-day administration and support of Microsoft SharePoint 2010 for the Business Integration and Management (BM&I) Project Management Office (PMO)Provided Automation and IT Analyst support to ten internal and external sub sitesSupported the design, development, testing, and implementation of automated solutions to support integration and analysis of the Alpha and Alpha +1 Level websitesCommunicated with BMI Organizational Leads and LINKSHARE to define and map out site requirementsConfigured and maintained document libraries, enterprise lists, site structures and site collectionsAssisted users in the creation of their sites and managed, converted, and customized web parts, layouts, and templatesPerformed ad hoc administrative activities such as; troubleshooting, site creation, end user access and problem resolutionUpdated and maintained security and site permissions to control accessDeveloped Draft SharePoint Governance Plan and documented SharePoint processes & proceduresCreated a Site Breakout Spreadsheet to clean up approximately 500 unused, obsolete and duplicate websitesDeveloped a SharePoint 2010 Learning and Development Training website providing user guides/instructions, computer-based training links, wikis, training documents/libraries, and a calendar to schedule one-on-one training sessions11/2011 12/2012; (1 Years, 1 Months), Configuration Management, Project Lead, ProSync Technology Group, LLCProvided Configuration Management (CM) support to nine Software Development projects consisting of Civilians and ContractorsEnsured compliance with programs CM guidance, regulations, and best practicesDeveloped and implemented effective process management policies, processes and procedures as well as reviewed technical documentsPoint of contact for Program Managers, Project Leads and team membersContributed to program efforts including task cost, schedules, deliverables, projects status and updatesMonitored risks and requirements and generated strategies to ensure performance of tasks was executed efficiently and effectivelySupported version control of Subversion 6.0 repositories from conception of software throughout development, testing and deliveryConfigured and managed the HP DDMI 9.30 software tracking system on a virtual machine for administrative surveillance, auditing and status accounting purposesDeveloped Configuration Management Plan (CMP), Software Development Plan and instructions for the CM tools utilizedManaged the HP Client Automation software on a virtual machine to maintain hardware inventory, audits, software patches, and server back-ups for ISSO complianceCreated and managed releases, licenses and plug-ins for Subversion, Confluence, JIRA, Fisheye, and CrucibleGenerated new user accounts, projects and permissionsCustomer transitioned to ClearCase and ClearQuest. Performed the following tasks in ClearCase; reserved documents for editing (i.e. checked out), stored latest version (usually for developers only), branched version of a file, and labeled version for developers used in software releases.Applied Linux scripting to support file conversions, scheduled updates, and software maintenance09/2008 11/2011; (3 Years, 2 Months), Remedy Subject Matter Expert (SME), NJVC-LLCResponsible for supporting the Customers operations environment for the Enterprise Configuration Management (ECM) and IT/IS programAs Remedy Subject Matter Expert (SME) and ECM Queue Manager, assigned Change Requests (CRs) and Baseline update tasks originated at CCBs for completion by the ECM AnalystsProvided daily back-up support to the Chief of IT/IS and Senior Technical LeadSupervised 15 staff members, overseeing day to day software, hardware, and system level CM activities at the customers siteDeveloped and implemented effective project management policies and procedures as well as reviewed technical documentsPoint of contact for Program Managers, Project Leads and team membersMonitored risks and requirements and generated strategies to ensure performance of tasks was executed efficiently and effectivelyProvided Systems Analysis, Design and IntegrationAuthored the CM departments Tier 1, Tier 2 and Tier 3 processes and Segment CMPDeveloped Training Guides for Remedy v6.3 and v7.5Coordinated multi-site activitiesDeveloped and documented the ECM training process and procedures utilized by the customerAuthored the ECM Standard Operation Procedure (SOP) Step-by- Step Instructions ManualAcknowledged for exceptional writing skills; demonstrated by submitting noteworthy information on a monthly basis to the IT/IS Team, Mid and End Year NJVC Personnel Reviews and weekly CM Branch Briefing ChartsLead Technical Editor for the Quad Project under IT/IS Cloud Services consisting of multiple sites. Mapped documents through a Work Breakdown Structure; assigned documents to Authors for development. Built document templates for; Architecture Design, CONOPS, Build, Operations and Sustainment. Generated Gap Analysis Report. Maintained documents in SharePoint Library04/2007 08/2008; (1 Years, 4 Months), Business Process, Lead, Lockheed Martin CorporationCommunicated with Division Chiefs and Project Leads to obtain insight on requirements and deliverables to determine what tools would best support current and future requirementsEstablished Business Process Plan for the internal and external programsInitiated the project and formed a Working Group to evaluate solutionsProvided recommendations to Project Manager to develop the Project CharterCoordinated with Project Manager to determine the project team and assisted with requests for resourcesFacilitated the Project Kickoff meeting which included the Project Manager, Project Team and Project SponsorUnder the direction of the Project Manager, assisted with development and approval of the Project PlanReviewed user requirements submitted by the Project Manager and team, then validated with the users/stakeholdersDocumented Teams installation of the development system for testing and customizations of user interfacesSupported weekly team status meetings and risk management efforts as defined in the Risk Management PlanAudited all hardware and software procured for the project and ensured that all procured products was accounted for and in the asset management systemDeveloped an SOP to define the Emergency Fix and Coordination processBoard Secretariat for weekly CCBDesigned and developed a tracking system in MS Access to track RFCs and Action ItemsDesigned web pages in SharePoint and briefed project schedule/status weeklySupported the enterprise-wide strategic approach to planning, scheduling, testing and the delivery of Information TechnologyDocumented the Technical Release Implementation Process and supported weekly meetings with the customer, program managers, and project leadsEstablished procedures and outlined the process for the Production Implementation Calendar (PIC). The PIC provided a listing of high-level processes that supported Release Readiness and Deployment activities in calendar format including; changes, version upgrades, blackouts, power outages and major events impacting the Information Technology production environments10/1989 04/2007; (17 Years, 6 Months), Configuration Management Analyst, Senior, Lockheed Martin CorporationParticipated in the coordination and administration of assigned Configuration Management (CM) activities relative to identification control and accounting for systems and/or equipment in accordance with contractual requirementsEstablished and chaired PMOs Configuration Control Board (CCB)Prepared and coordinated weekly CCB agendas, recommendations, and minutesInternal and External Point of Contact (POC) for Program Managers, Project Leads, team membersContributed to program efforts including task cost, schedules, deliverables, projects status and updatesMonitored risks and requirementsGenerated strategies to ensure performance of tasks was executed efficiently and effectivelyProvided Systems Integration support and represented PMO at the weekly CCBs, NERBs, and Systems ERBsEstablished and implemented procedures for the introduction of changes to engineering documentsDeveloped and implemented effective process management policies and procedures as well as reviewed technical documentsExpert communication skills utilized to report on technical progress, issues and concernsProvided technical impacts and coordinated recommendations for system and training requirementsDesigned and maintained MS Access database to track and resolve RFCs, Action Items, and Discrepancy ReportsProvide project planning, coordination and managed project plans and schedulesMaintained program schedules in MS ProjectCoordinated and communicated daily with internal and external Working Groups and Team ProjectsEstablished and maintained a Software Configuration Management (SCM) LibraryClearance: TS/SCI Full Scope Polygraph |
