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hoffmanheather09@Heather gmail.com Richmond, Hoffman VA PHONE NUMBER AVAILABLEWORK HISTORYAcquisition Specialist at Loyalty ToyotaStreet Address /2023 - Current (1 year)Loyalty Toyota- Richmond VA * Achieved successful outcomes in negotiations with customers by employing strong analytical skills and persuasive communication techniques.* Monitored contract performance against establishment metrics, identifying areas for improvement and initiating corrective actions as needed.* Developed comprehensive acquisition plans to support organizational growth and strategic objectives.Sales Associate at Loyalty Toyota06/2019 - 06/2023 (4 years)Loyalty Toyota- Richmond VA * Built relationships with customers to encourage repeat business * Maintained calm demeanor and professionally managed issues in busy high-stressed situations.* Provided positive first impressions to welcome existing, new, and potential customers.* Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.* Assessed customer needs and utilized suggestive selling techniques to drive sales.* Participated in team meetings and training sessions regularly for continuous professional development within the company. Bar Manager at Bar Louie-Richmond VA02/2017 - 03/2019 (2 years)Bar Louie-Richmond VA * Closed out the cash register and prepared a cashier report at close of business.* Oversaw maintenance tasks for bar area, ensuring a clean and safe atmosphere for employees and patrons * Mentored and trained staff members to ensure exceptional customer service standards SKILLSBookkeeping, 12 yearsRetail management, 4 yearsAccounts Payable/Accouts Recei, 12 yearsCustomer Service, 12 yearsInvoicing, 10 yearsLANGUAGESEnglish, AdvancedSOCIAL NETWORKSFacebook, https://FacebookLinkedin, https://Dianne FoxABOUT MEI served in the militaryI have a drivers licenseI have management experience : 1 yearI have a security clearance