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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 92nd AvenueMobile:PHONE NUMBER AVAILABLEOrland Hills, IL Street Address EMAIL AVAILABLEI am a professional focused on delighting my customers by executing flawlessly and exceeding their expectations. I intend to contribute to the growth and profitability of my organization by sharing the skills and knowledge acquired throughout my career.Customer Service ProviderTroost Cemetery -Chicago,IlFebruary 2021 to PresentResponds to client inquiries in a timely, respectful, sensitive and professional manner.Connects with families through listening, honest communication and genuine concern.Develops an understanding of each familys unique needs.Prepares for all appointments and performs all procedures with professionalism.Assistance in choosing a final resting place for loved ones.Solicit through cold calling and referrals.Develop a solid sales strategy to capture Pre need final arrangements.Assistance in choosing headstone markers & monuments developed through our design program.Social Catering & Sales ManagerHilton Hotel & Conference Center Chicago/Oak Lawn, IL 2019-2020Bo oking Social Events, Conduct tours of the property both event space and sleeping rooms.Negotiate services and pricing to maximize revenue and profitability.Maintain and exceed set Quarterly Goals.Maintain monthly budgets and performance tracking and assist in developing the department's annual budget.Solicit existing account base to ensure new bookings from the Account Build up of previous years through the development of relationships with key Social Leaders inside the community.Prospect for new business through Social Media, / Trade Shows.Coordinating Vendors for each Event based off of the Banquet Event Order Lead Operations staff in executing successful events .Work with Chef in developing Menus and Marketing Material in order to capture the Social markets.Create and update Banquet Event Orders based on the clients needs.Create Floor plans and discuss any and all details of the clients events.Maintaining presents through a majority of any event to ensure customer satisfaction.Group Room Sales & Catering ManagerCrowne Plaza Burr Ridge, IL2018- 2019Prospecting through networking, cold calling etc.Represent the organization at trade shows and eventsCome up with strategies, tactics, profit targets, sales plans, etc.Solicit existing account base .Develop relationships to maintain base business.Booking Events both Corporate & Social,Conduct tours of the property, both event space and sleeping rooms.Negotiate services and pricing to maximize revenue and profitability.Work with developing Menus and Marketing Material in order to capture specific markets.Maintaining presents through a majority of any event to ensure customer satisfaction.Create and update Banquet Event Orders based on the clients needs.Create Floor plans and discuss any and all details of the clients events.Maintain monthly budgets and performance tracking and assist in developing the department's annual budget.Sales & Banquet ManagerCarriage Greens Country Club Darien IL 2017- 2018Overseeing all aspects of a banquet or event, including set up menu selection and food presentation serving, and cleanup while focusing on details of quality, presentation, and customer service .Represent Carriage Greens Country Club at trade shows and events.Hiring, Scheduling & Coordinating staff for Events .Conduct property tours and participate in trade shows, industry and community events to promote facilities and market catering services.Negotiate services and prices to maximize revenue and profitability.Working closely with the executive chef to customize menu selections and maximize revenue.Create and update Banquet Event Orders based on the clients needs.Create Floor plans and discuss any and all details of the clients events Preparation of SWOT analysis to identify Carriage Greens strengths, evaluate competitors product/services, and seek opportunities in the marketplace to offer new/innovative solutions for consumers event needsSales & Catering ManagerHoliday Inn of Oakbrook Terrace Oak Brook, IL2016- 2017Solicit existing account base Develop relationships to maintain base business.Prospect for new business through Social Media.Booking Events both Corporate & Social, Conduct tours of the property both event space and sleeping rooms.Negotiate services and pricing to maximize revenue and profitability, such as Al La Carte items or packages.Hiring, Scheduling & Coordinating staff for Events based off of the Banquet Event OrderHiring & Scheduling banquets set up personally.Lead Operations staff in executing successful events .Work with developing Menus and Marketing Material in order to capture specific markets.Maintaining presents through a majority of any event to ensure customer satisfaction.Create and update Banquet Event Orders based on the clients needs.Create Floor plans and discuss any and all details of the clients events.Maintain monthly budgets and performance tracking and assist in developing the department's annual budget.Sales & Catering ManagerHoliday Inn & William Tell Banquet Countryside,2013 2016Develop market segments and solicit new customer relationships while maintaining existing relationships.Execute effective consultative sales strategies such as up-selling liquor packages, linens/decorations, and late night snack options to enhance the clients event and experience with the hotel.Conduct property tours and participate in trade shows, industry and community events to promote facilities and market catering services.Negotiate services and prices to maximize revenue and profitability.Coordinate successful execution of events by facilitating communication with support staff and providing assistance as needed.Creative design of menus and events to maximize revenue and event experienceResolve customer issues, complaints and problems to ensure quality product/service delivery and customer satisfaction.Preparation of SWOT analysis to identify William Tells strengths, evaluate competitors product/services, and seek opportunities in the marketplace to offer new/innovative solutions for consumers event needsSales & Catering ManagerHoliday Inn of Willowbrook, Willowbrook2011-2013Planning of meetings, social events, and weddingsServe as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffingSupport the mission of the Hotel and the department while assisting in developing positive customer relations.Maintain monthly budgets and performance tracking and assisted in developing the department's annual budgetSolicit existing account base to make extra bookings from the Account Build up new markets for Catering Sales through the development of relationships with key Social Leaders inside the community |
