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Candidate's Name
Street Address  Rose St.Youngstown, OH.Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverview:A professional and driven manager with a demonstrated history of successful leadership in customer service, banking, and financial services industries.Experience:Assistant Vice PresidentContact Center ManagerFirst National Bank of PennsylvaniaHermitage, Pa.January 2018 to PresentI am responsible for managing a staff of 250 full time employees and 10 supervisors. I oversee every aspect of running a multi-million dollar customer service contact center that provides such services as: inbound customer service, lending in a remote environment, online banking troubleshooting, live chat, secure messaging, the corporate email box, and virtual relationship bankers who do full service banking via interactive teller machines.Branch ManagerFirst National Bank of PennsylvaniaHubbard, OH.January 2017 to January 2018I was responsible for managing a staff of 5 and overseeting all new account, core depoist consumer lending goals, and small business lending goals along with all business development and lead tracking.Underwriter / Finance ManagerC.N.A.C. (Car Now Acceptance Company) / J.D. ByriderBoardman, OHNovember 2014 to January 2017.I was responsible for assessing risk and approvals for a self financed sub-prime lender that specialized in automobile financing. I was responsible for selling, document prep, closing, and boolking all financed deals along with selling ancillary insurances, gap protection, credit insurances, and service plans. I also assisted the dealership manager in the day to day operations.Branch ManagerSpringleaf Financial ServicesAlliance, OHOctober 2007 to November 2014.I managed a staff of 4 and oversaw all day to day operations in a small consumer finance company including business development, sales, underwriting, processing, document preparation, booking, servicing, collections, and litigations.Education:Batchelor's Degree in Business AdministrationTrumbull Business CollegeWarren, OH2001 to 2005Skills:Sales, training, interviewing, coaching, budgeting, accounts payable, accounts receivable, data analytics, reporting, underwriting, loan processing, consumer and commercial banking, consumer and commercial finance, technical troubleshooting, systems analysis, process mapping, project management, financial literacy, systems administration, information security, relationship management, quality assurance, successful communication, workforce management, electronic banking, ACH / EFT, risk assessment, portfolio management knowledge of banking regulations, lending, collections, cash handling, Microsoft Word, Excel, Power Point, Vizio, deep dive methodology, root cause analysis, SWOT analysis, responsibility matrices (RACI Model), G.A.P. practices and principles, general accounting, and business development.