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Click here or scroll down to respond to this candidateCandidate's Name , Jr.Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEEducationFerrum College - Associates in Fine Arts Degree - 1980Work ExperienceJune 2022 June 2023 American National Bank Customer Support Manager* Managed and supervised staff of 10 banker tellers* Opened checking, savings, home equity and personal loans.* NMLS* Notary* Training and onboarding of staffJanuary 2021 May 2022 First Citizens Bank Sales Manager and branch operationsResponsible for opening new accounts.Personal and professional accounts for credit.Home equity lines and credit.Day to day Cash vault reconciliation.February 2016 December 2020 Advance Auto Parts HR Frontline Support AnalystSupported Advance Auto Parts Team Members with all HR related concerns; payroll, FMLA, chat option, etc.Served as a trainer within the department, to ensure appropriate level of detail trained out to new team members.Assisted with General Manager on-boarding to solve outstanding issues within the stores / field teams, as well as serving in an escalation capacity within the support team.March 2015 February 2016 Kentucky Fried Chicken General ManagerLead, trained and supported 40 team membersProvided outstanding customer serviceCertified in Food SafetyHandled scheduling, inventory management, customer satisfactionJune 2013-March 2015 Freedom First Credit Union Loan Officer & Business DevelopmentBSA Trained & CertifiedNMLS NumberTrainer2011-2013 Wells Fargo Bank, N.A. Premier Account RepresentativeBegan as a contractor in Home Equity; promoted quickly to Premier Account RepresentativeRated Number 1 in Mortgage Loan Sales and ReferralsObtained Global Customer Service TrainingServed as Banker Coach & TrainerMaintain a 98% Adherence RateAchieved 300% above sales goalReferral rate is 275% above expectations.2010-2011 Bob O's Restaurant, Holiday Inn- Chantilly, VA at Dulles Expo ManagerRanked 8th out of 800 Holiday Inns NationwideManaged hiring, training and performance evaluationsSupported menu planning, including liquor, beer and wine.Met directly with prospective wedding, rehearsal dinner and business banquet clients.Introduced off premise full service catering and instituted the program.2008- 2009 Prestons Restaurant at The Inn at Virginia Tech & Skelton Conference Center ManagerManaged full service restaurant, lounge and room service in an 244 room hotel conference centerHandled all hiring, training and coaching a staff of 40 employeesOther responsibilities included budget, staffing, menu development and coordinating functions for University staff and administration.MeritsTop Performer Award Recipient Q3 -2017 2017 OverallKPI Performance Award Winner (Weekly)Volunteer / Community Servant Coat Drive for Rescue Mission; Hosted charity fundraisers for local families in needReferences furnished gladly upon request. |
