Candidate Information Title Front Desk Office Target Location US-NC-Charlotte Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Office Manager Front Desk Charlotte, NC Front Desk Customer Service/ Medical Biller and coder for 30 yea Statesville, NC Full Time Front Desk Charlotte, NC Customer Service Front Desk Charlotte, NC Customer Service Front Desk Huntersville, NC Customer Service Front Desk Pageland, SC Customer Service Front Desk Fort Mill, SC

SUMMARYSKILLSEXPERIENCECHLOEWITHERSPOONEMAIL AVAILABLEPHONE NUMBER AVAILABLECharlotte, NC 28262Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Department Coordination Quality Assurance and Control Data Archiving Guest Relations Regulatory Compliance Customer Service-Focused Customer Relationship Management Invoice Processing Training and Mentoring Report Generation Reception Oversight Office Administration Digital Archiving BookkeepingFRONT DESK /HOUSEKEEPING SUPERVISOR 04/2023 to Current Doubletree By Hilton - Charlotte, NCSupervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.Coordinated with other departments within the hotel to ensure a smooth flow of operations.Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.Provided leadership to ensure that all Front Office team members are delivering excellent customer service.Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.Maintained accurate records of financial transactions such as cashiering activities, credit card charges.Managed inventory levels for supplies used at the front desk such as stationary items, key cards.Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.Updated knowledge about current industry trends through research or attending professional development courses.EDUCATION ANDTRAININGREFERENCESEstablished strong relationships with corporate clients in order to foster repeat business opportunities.Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety. Balanced hotel accounts at end of each shift.FRONT DESK AGENT /HOUSEKEEPING ATTENDANT 11/2021 to 04/2023 Hilton University City (Boardwalk) - Charlotte, NC Reference above Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Processed payments accurately and efficiently.David W. Butler - Matthews, NCHigh School Diploma08/1998References available upon request.