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Click here or scroll down to respond to this candidateCandidate's Name
Burbank, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceFront End SupervisorThe Home Depot-Burbank, IL2022 to 2024 Supervised a team of 6 front-end associates, providing guidance and support to ensure excellent customer service Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits Monitored checkout lines to ensure prompt service and minimize wait times for customers Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction Collaborated with store management to develop strategies for increasing sales at the front end Conducted performance evaluations for front-end associates, identifying areas for improvement and providing constructive feedback Maintained accurate records of daily transactions, including voids, returns, and exchanges Assisted with inventory management tasks such as receiving shipments and conducting stock counts Trained new hires on company policies, procedures, and customer service standards Implemented measures to prevent theft or loss at the front end through regular monitoring and staff training on security protocols Developed strong relationships with regular customers by providing personalized service and addressing their specific needs Coordinated with other departments to ensure smooth operations at the front end during peak hours or special events Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customersCustomer Service RepresentativeTURANO KNEAD-DOUGH BAKING COMPANY-Bolingbrook, IL2018 to 2022 Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information Built rapport with customers through active listening, empathy, and personalized interactions Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions Maintained detailed records of all customer interactions in CRM system for future reference and analysis Identified opportunities for process improvement based on common customer inquiries or pain points Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customersStaffing CoordinatorMVP Staffing-Cicero, IL2014 to 2017 Sourced and screened candidates for various positions, ensuring a high-quality talent pool Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit Managed the end-to-end recruitment process for multiple job openings simultaneously Utilized applicant tracking system (ATS) to track candidate progress and maintain accurate records Collaborated with hiring managers to define job requirements and develop effective job descriptions Developed innovative sourcing strategies to attract passive candidates through social media platforms, networking events, and industry-specific websites Built strong relationships with universities, professional organizations, and other talent sources to establish a pipeline of qualified candidates Negotiated offers of employment including compensation packages, start dates, relocation assistance, etc Provided guidance on interview techniques and best practices to hiring managers throughout the organization Ensured compliance with all applicable laws and regulations related to recruitment processes such as equal employment opportunity (EEO) guidelines Participated in career fairs and industry conferences to promote the company's employer brand Developed and maintained a talent pipeline of potential candidates for future hiring needs Utilized data analytics tools to track recruitment metrics, identify trends, and make data-driven decisions Provided regular updates on recruitment progress to senior management, highlighting key achievements and challenges Conducted reference checks on final candidates to verify employment history and qualifications EducationAssociate's degree in BusinessConcordia College - River Grove, IL2008 to 2010 |
