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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveDriven customer service representative motivated to meet and exceed business goals. I'm willing to maintain ideal relationships with customers. Resilient and quality- minded professional with friendly and persuasive nature. Offering over 6 years of experience.ExperienceFebruary 2021 March 2023Retention Specialist Kansas City, MO T-MobileAnalyzed customer feedback and developed new techniques to ensure customer retention.Adhered to scripted responses and standardized plans to address problems.Evaluated previous gains and losses to develop corrective actions.September 2018 December 2020Customer Service Rep Lee Summit, MO CVS Health CorporationPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Educated customers on special pricing opportunities and company offerings.May 2017 June 2018Clinical Medical Assistant Kansas City, MO Blue Mills Nursing homePass out medication, change briefsHandled client inquiries with exceptional professionalism and enthusiasm.Engaged customers with proactive strategies to understand needs and develop success.Feb 2016 July 2017Mobile Phlebotomist Kansas City, MO Caresticks Mobile PhlebotomyGo to the clients home and draw their bloodGive clients any other medications and check blood pressureEducation and TrainingUniversity of PhoenixI am currently attending Phoenix university; I am getting my bachelor's degree in information science of technology.SkillsMultitaskingDecision MakingData reviewProblem solvingRelationship buildingMicrosoft, Excel, and Power pointTypingWilling to learnReferences[Available upon request.] |
