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Hialeah, FL Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYProven achiever with extensive experience at Realbiz Studio, adept in document preparation and file management alongside exceptional problem-solving skills. Enhanced call center performance significantly, demonstrating reliability and self-motivation. Specializes in transforming challenges into solutions, ensuring meticulous attention to detail in all tasks.SKILLS Data entry proficiency Document Preparation File Management Proofreading expertise Attention to Detail Problem-Solving Multitasking Abilities Reliability Self MotivationWORK HISTORY06/2016 to 02/2020 Secretarial AssistantRealbiz Studio  HaitiReceived and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.Maintained a well-organized filing system for easy document retrieval, improving overall productivity.Assisted in preparing timely and accurate reports for management decision-making purposes.Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.Generated reports and typed letters in Word and prepared PowerPoint presentations.Handled sensitive information with discretion, maintaining strict confidentiality at all times.Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.09/2015 to 03/2016 Call CenterCanal Plus  HaitiMonitored call center metrics to ensure excellent service standards were maintained consistently.Improved overall call center performance by identifying skill gaps and providing targeted training solutions. Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.EDUCATIONDiploma: High SchoolMarie Jean - HaitiI am currently enrolled in an English class at Miami Dade College. Business AdministrationNotre Dame University of Haiti - HaitiLANGUAGESFrench, creoleNative or BilingualEnglishElementary