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Boca Raton, Florida PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLEProfileDedicated Scrum Master with a robust educational background and proven expertise in Agile collaboration, problem-solving, and facilitation. Committed to driving continuous improvement and contributing to software development success. Skilled in providing guidance and support to maximize team potential.Professional ExperienceScrum MasterMedical Recruiting & Placement Services, Florida 2023 - PresentKey member of the IPT team, leveraging AI technology to enhance internal recruiting systems.Increased value delivery by ~25% in the past 6 months through focused ceremonies and attention to blockers.Facilitated Scrum events including stand-ups, planning, refinement, review, and retrospectives.Tracked and reported essential metrics using Jira, including burndown charts and sprint velocity.Drove team accountability and assisted in overcoming blockers to meet sprint objectives.Promoted Agile methodologies within the company, extending Agile principles to marketing and operations teams.Continued skill development as a Scrum Master to enhance team leadership.Lead Facilitator/IT AssistantSwedish Hospital, Chicago, IL 2017 - 2023Fostered teamwork among healthcare professionals to promote holistic patient care.Educated patients on medical conditions and treatment plans.Implemented remote telemedicine services to improve patient access to consultations.Conducted comprehensive patient interviews and documented vital signs.Assisted physicians during examinations and treatments.Provided IT support including data entry, database maintenance, and technical assistance.Managed assets, networks, and company devices for new employees.Medical Office DirectorChicago Vein Institute, Chicago, IL 2015 - 2017Implemented Electronic Health Records (EHR) for accurate data management.Analyzed data and initiated quality enhancement measures.Assisted physicians and plastic surgeons during surgical procedures.Research AssistantNorth Park University, Chicago, IL 2014 - 2015Conducted research on tropical ecology in Costa Rica.Performed literature reviews to inform research methodologies.Collected and documented specimens ensuring data accuracy.Supported classroom and laboratory research processes.Clinical Research Associate InternMerieux Nutrisciences Company 2013 - 2014Conducted patient interviews and managed patient enrollment for clinical trials.Established trial sites and trained site staff.Ensured compliance with industry standards in clinical research.Practice Manager/Office AssistantDr. Helen Plavnik, Femacare OB/GYN, Skokie, IL 2008 - 2011Assisted with Pap-test procedures ensuring patient comfort.Conducted patient interviews and educated patients on procedures.Coordinated medical tests and appointments, improving efficiency.Managed insurance paperwork for accurate processing.EducationCertified ScrumMaster (CSM)KnowledgeHut, Chicago, IL 2023Bachelor of Arts in Biological SciencesNorth Park University, Chicago, IL 2014Science Coursework for Physician Assistant ProgramMalcolm X College, Chicago, IL 2012Occupational Associates in Medical AssistanceATI Career Training Center, Fort Lauderdale, FL 2006SkillsAgile & Scrum KnowledgeAgile Project Management Tools (Jira)Team Facilitation and CoachingSprint Planning and Backlog ManagementStakeholder ManagementCommunication and CollaborationProblem-solving and Decision-makingInterpersonal SkillsMedical TerminologyJira Reporting (e.g., Burndown Charts)GoRetro for RetrospectivesMicrosoft Office Tools (Word, Excel)Licenses & CertificationsCertified ScrumMaster (CSM) 2023, Knowledge HutAgile Principles, Scrum Framework, Empirical Process Control, Cross-functional Collaboration, and Servant Leadership for Effective Project Management |