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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Maxey DriveWinter Garden, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDriven professional with extensive experience in customer service and known for my attention to detail and delivering exceptional customer service and meeting organizational requirements with precision. Seeking a challenging role where my dependability, problem-solving, and enthusiasm for exceeding expectations drive success and contribute to the continued growth of an organization.Professional HighlightsCustomer Service: Fulfilled all applicable company policies, and patient protocols. Knowledgeable with all government/state regulations and professional standards involving patient care and information. Handled patient concerns, insurance and assisted with patient orders of supplies, via phone and internal database catalog. Developed and maintains working knowledge of current Durable Medical Equipment products and services offered by the company and all applicable insurance guidelines as it relates to eligibility for coverage and reimbursement. Responsible for generating sales revenue through regaining lost customers and acquiring new business from existing customers. Accomplished goals by accepting ownership and leadership for new expectations while adding value to new job responsibilities.Responsible for assigning and assisting clients in different parts of the rental or return process, promoting products, and services at multiple hotels at rental counters. Checking in and out cars by entering information in the Avis database and processing contracts, listening to and identifying customer needs, effectively upselling or offering services to enhance their travel experience while providing excellent customer service.Medical Office: Worked as a liaison with Physicians and other medical staff. Verified claim payments with primary and third-party insurance companies. Notated denials andpending status for corresponding account files, and corrected claims for reprocessing. Verified patient insurance reviewed and gave explanation of health benefits. Used computers and internal databases to program, enter data, or process information. Scheduled patient appointments, prepared, organized, and updated patient charts. Processed patient payments, evaluated, and contacted patients with delinquent accounts. Reviewed policies and resolved claims using EOB and IDX software. Involved in providing employee development skills and quality assurance tools to enhanceproductivity throughout the department.Employment HistoryAvis, Orlando, FL Rental Sales Agent/Customer Service Representative 04/23 - CurrentRotech Healthcare, Orlando, FL Customer Support Specialist Sales 03/19 - 10/22Vax Care Corporation, Orlando, FL Claims Research Specialist 10/17 - 03/18Broadband Interactive, Orlando, FL Administrative Dispatch 04/14 - 10/15 |
