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DispatcherPROFESSIONAL SUMMARYDispatcher with 8+ years of experience in coordinating remote dispatch operations and enhancing customer satisfaction.Demonstrates strong customer service skills and effective communication, ensuring timely deliveries and resolving schedulingconflicts, Proven ability to improve schedule adherence and optimize appointment processes.EMPLOYMENT HISTORYDISPATCHER 2021 - May 2024Nalexie Corp Kissimmece,Fl4 Coordinate remote dispatch operations ensuring timely deliveries, enhancing customer satisfaction.4 Monitor loads and communicate with customers, drivers, and warehouse via phone and email4 Arrange delivery and pick-up times considering customer requirements, improving schedule adherence,CUSTOMER SERVICE REPRESENTATIVE Mar 2016 - Feb 2021,Top Level Ink Fort Lauderdale,FL Managed on-site and phone appointments, ensuring smooth scheduling and customer satisfaction.+ Improved appointment scheduling efficiency, resulting in higher customer retention rates+ Utilized strong communication skills to address and resolve scheduling conflicts promptly+ Collaborated with team members to optimize appointment processes, enhancing overall service qualitySKILLSCustomer Service (Experienced).EDUCATIONBUSINESS ADMINISTRATION 2002 - 2004Wake Technical Community College Raleigh Ne |