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Click here or scroll down to respond to this candidateCandidate's Name
CONTACTCell:PHONE NUMBER AVAILABLEHome:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEMontgomery, AL 36111CAREER HIGHLIGHTSAAESAP Data Entry Specialist/GED Orientation InstructorTrenholm State Community CollegeMontgomery, ALOctober 2023 to April 2024Maintain and provide daily updates in AAESAP database of registered students academic record, economic status, medical, psychological and physical disabilities for accommodation plan during testing process supported by Alabama Commission on Higher Education & provide graduation rate reports to The Department of Education that bestows the grant which funds the GED ProgramConduct GED Orientation Class, Assist migrant community apply & prepare to take GED test, and ESL Classes, Administer and TABE, Work Keys, GED, High School Diploma Tests. Maintain safe practices in classroom setting.Accessibility Services and Veteran AffairsAdministrative SecretaryALABAMA STATE UNIVERSITYMontgomery, ALJune 2021 to October 2023Process Accommodations Applications Packets for approximately 200 students with documented physical, educational, mental, medical disabilities and process applications for over 500 student Veterans using Military benefits to attend collegeReceives confidential medical, psychological and educational records in order to document claim for campus accommodations. Adhere to HIPPA Regulations.Execute/Plan 3- Day Easter Seals College DaysProvided justification to purchase a golf cart to provide transportation for students requiring this service for medical reasonsCollaborated with Director to create Comfort and Service Animal Policies approved by the Board of Trustees- maintain EXCEL log of approved students, and reported incidents in residence halls for adjudicationCertified Aging & Disability Resource SpecialistCentral Alabama Aging ConsortiumMontgomery, AL 2016 2021Conduct Medical, Financial, Daily Living Assessments for in home care services for the Disabled/Seniors/families seeking in home care via the Alabama Medicaid Waiver Program InsuranceAssist low income social security recipients receive lower cost medications/prescription assistanceFacilitate information and referrals for family and Seniors in need of life saving assistance, care giver assistance for their friends/families caring for them; average monthly contacts with caregivers et al estimated @ 75-120 clients per month both in person and via telephone as customer serviceStrictly enforces HIPAA Regulations, confidentialityGOVERNMENTAL RELATIONS SPECIALISTREGIONAL UNIVERSITIES, LOBBYING & ADVOCACY MONTGOMERY, AL 2007 - 2013Persuasive advocate at Alabama State House for lobbying firm seeking to increase state's budget for higher education, attend Education Trust Fund Budget Hearings and legislative meetings.Created weekly report to College Presidents and lobbyist at University of West Alabama, University of Montevallo, Jacksonville State University, University of North Alabama.Explored legal cases at Alabama Supreme Court for UNA Attorney/Lobbyist, briefs, style civil cases for legal filingsPROGRAM COORDINATOR/ON-AIR CO-HOSTTracy Larkin Broadcast Network[TLB Network, Internet Start-up Radio Station]Montgomery, AL January 2011- 2020Co-Host Live Saturday Morning Talk Show with Host, Tracy Larkin, Schedule guests, plan events to promote station in community.Devise & Execute College Internship Program for Students majoring in journalism/communications at Alabama State UniversityAdministrative SecretaryDepartment of Occupational TherapyAlabama State UniversityMontgomery, ALManaged Time and Meetings for DeanProctor examinations, create forms, correspondence, manage student filesDirects special projects. Student functions,Foresees crucial deadlines for accreditation and departmental reporting requirements for continued existence implements demographic data gathering to submit reports for grant funded programsNational Accounts Support Team ManagerVIALOG TeleconferencingMontgomery, ALTricon National Accounts Support [Promotion]Oversee sales support for national account; Pizza Hut Franchises, met and exceeded sales goals for southern divisionRegulate team of 10-12 Customer Service Teleconferencing Representatives in a high volume call center. Conducting performance reviews, hiring and training processDirect Marketing ManagerAlabama Shakespeare FestivalMontgomery, ALCollaboratively Design & place print advertisements in newspapers and billboards across the state and in tourism guides across the country for the seasonPlan and execute opening night events, work collaboratively with fundraising manager to plan events; ASF Silent Auction.Assist with customer service in theater Box OfficeFinancial Aid Counselor, Registrars Office SupportOglethorpe UniversityAtlanta, GAHandled high volume of customer service inquiries in Registrars and Financial Aid offices from students and parents applying for financial aid navigate requirements for completing FAFSA processing successfully in time for awards seasonAdminister and present quarterly reports to the Department of Education on status of financial aid applicants and enrollment demographic data analysisDownload transcript requests from students, cash handling and mailing sealed official transcripts to graduates/prospective employers.Deal with high volume of students registering each quarter/semester in Registrars Office, provide professional ongoing internal and external customer service on course offerings based on classification, majors, pre-requisites, and credit hours requiredStellar Qualifications & Service7+ years of Customer Service experienceProficient using Windows, Microsoft, Excel Spreadsheets, and Publisher packages, Accurate Data Entry skills, 55wpm Typing.Additional Valuable Qualifications7+ years of high volume call center customer service representative, supervisory and management experience which includes prior health care experience with benefits, insurance, and prescriptions at state agencies, private industry and higher education.EDUCATIONTroy UniversityM.A. Clinical Mental Health CounselingAlabama State UniversityB.A. Communications, JournalismMinor: EnglishPAGE LEFT INTENTIONALLY BLANK |
