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Click here or scroll down to respond to this candidateCandidate's Name
Hardworker, Honest, Reliable, Multi-tasker and Team playerMascoutah, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMost of my experience has been related to the medical field which includes: medical assistant, office manager, follow-up biller and customer serviceAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative/Follow-up billerSouthern Illinois Healthcare Foundation-Sauget, IL January 2009 to September 2013ResponsibilitiesEntering patient's medical charges and/or payments in the computer daily. Performing daily checks and balances of team members' work for accuracy. Answering telephone inquiries from patients, clients and employees. Provided excellent custome service to patients and clents daily. AccomplishmentsI was able to successfully interact with other billers and together we mastered the task that entailed our job description. I also developed a trusting relationship with cllents and patients and in turn was able to better serve them.Office ManagerMorning Star Missionary Baptist Church-St. Louis, MO August 2004 to January 2009Provide clerical support through time keeping, payroll, and data entryReceive and control incoming and outgoing mailPrepare and type correspondences, reports, forms, requisitions, etcOrganizes and maintain files, records, manuals, handbooks, and other related materialMaintain Supervisors calendar and schedule appointmentsOrder office supplies and prepare requisitions for all items orderedPerformed accounts payable functions for church expensesScheduled client appointments and maintained up-to-date confidential client filesPrepared annual company accounts and reportsReconciled bank statementsCustomer Service RepresentativeNCO Group-Greensboro, NCOctober 2006 to September 2007Provided solutions to customer complaints through tracking packages for UPS customers.Provided support to the sales team, ensuring all sales and service objectives were met.Answer questions regarding status of various accounts and attend to problems or complaints from customers via the telephoneResponsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.Worked with new customers in the development of new accounts and the implementation of new systemsGenerated repeat business through successful client follow-up. Office ManagerVictor L. Horsley, DPM-Belleville, ILOctober 1989 to July 2004Scheduled daily appointments, handled phone communication, greeted patients, collected payments and posted accurate record of office charges and receipts into computerManaged operation and maintenance of office equipment, maintained appropriate quantities of business supplies and maintained cost records and supply sources for all business suppliesVerified patient's eligibility and called to prcertify surgeriesPerformed administrative tasks such as distributing the mall, scheduling meetings and typing letters and documentsSupervised six staff members, provided ongoing training, and delegated responsibilitiesFiled insurance claimsHelped develop special sales and promotion plans, which led to 20% sales increase EducationCertificate of completion in Medical SecretaryVanderschmidt Secretarial School - St. Louis, MO1992 to 1992Skills Office ManagementAdditional Information Exceptional Teaching Skills Supervisory Skills Teamwork/Planning Skills Takes Responsibility Excellent Oral & Written Communication Skills Quick Learner Counseling Skills Honesty/Integrity Computer Skills: Internet Explorer,Microsoft Word/Excel/Power Point |
