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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lanham, MDSUMMARYSeasoned professional with 12 years of experience in customer service and HR support roles, including advanced support at a federal level. Skilled in data analysis, performance management, and maintaining automated systems for staffing and records management. Seeking a Customer Service Support role to leverage expertise in handling high call volumes and complex inquiries.WORK EXPERIENCEHRD Call Center - Census Bureau Suitland, MD Human Resource Assistant Jan 2023 - Sep2023 Monitored network dashboards and tools to ensure seamless support and response for call center operations in a government context. Managed a high volume of communications, effectively responding to over 800 incoming calls and addressing more than 1000 support tickets each month. Maintained accurate records by updating electronic Official Personnel Folders and resolving HR-Connect issues, as well as conducting meticulous audits within the Office of Human Resources.Employee Relations/ Health Unit, Knowledge Bank (DOJ) Department of JusticeArlington, VAHuman Resource Assistant Aug 2020 - Sep 2022 Administered comprehensive personnel procedures, encompassing recruitment initiatives, staff reassignments, and the facilitation of both standard and temporary promotional advancements. Oversaw performance management protocols by establishing work expectations and monitoring goal achievement. Managed automated systems to bolster staffing efficiency, ensure meticulous records management, and enhance personnel management databases.XLA Department of Justice Arlington, VA Data Analyst Dec 2019 - Mar 2020 Analyzed and refined data processes to enhance decision-making quality, ensuring data accuracy and reliability. Partnered with stakeholders to comprehend analytical needs, aligning data analysis with mission-critical objectives.ASRC Federal/Department of Justice Arlington, VA General Clerk II Oct 2009 - Aug 2019 Provided comprehensive customer service and support for key registration and program initiatives. Prepared and refined correspondence, ensuring alignment with organizational standards and leadership requirements. Reviewed and edited routine communications for grammar and punctuation, maintaining consistency with established formats and styles. Managed administrative tasks, maintaining and updating inventory records and work statuses through an automated system.EDUCATIONUniversity of PhoenixBusiness Administration, N/ABarringer High SchoolHS Diploma, Graduated2008New Jersey 1986CERTIFICATIONSCounterintelligence Awareness, DSS (Defense Security Service) Jan 2019SKILLSCross-Platform Experience in Systems Administration Superior Technical Support Abilities With Government-Agency Security Database Applications Configured Software Applications: Windows, Microsoft Office Suite, Microsoft Excel Word Troubleshooting, and Processing a Full Range of Security Specialist & Human Resource Administration Personnel Actions Related Issues Experienced Planning and Implementing Human Resolutions for Multi-Location Agencies Strong Customer Service, Organizational Skills, Teamwork, and Ability to Work in Multi-Task Working Conditions With Minimal Supervision Coordinated Access and Use of Shared Information to Improve Efficiency of Security Specialist and Human Resource Operations Knowledgeable With; Windows 8 & Windows 10 Knowledge of Physical Security Standard Operating Procedures-(Sop) Experience Supporting, and Updating Loss Prevention, Physical Security, and Contingency Plans Knowledge of Security Policy, Concepts, Principles, and Analyzed and Resolved Complex Issues Planning, Implementing, and Evaluating Security Programs to Meet Mission Requirements Experienced Analyzing, Evaluating, and Making Recommendations Concerning Alternative Approaches to Program Security Protection Policies, Disclosure of Information and Accreditation Collaborative With Team Members on Special Task/Assignments Strong Interpersonal and Communication Skills Technical Writing Knowledge Organizational Skills Operating Manual -Base Computer Systems Problem-Solving -Analytical |
