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Click here or scroll down to respond to this candidateCandidate's Name , CSPOProduct Owner/Sr. IT Business System AnalystSummary:Skilled Business Analyst with over 10 years of business analysis experience in healthcare and public health sciences, energy, and utilities, oil, and gas.Proven ability to manage multiple projects while meeting tight deadlines and schedules.Possessed reputation as a self-directed professional with excellent leadership, analytical, and communication skills with an additional 20 years of understanding of accounting, financial and operational management.A proven record of accomplishment for performing all work within SLA contractual agreements while consistently maintaining the integrity of all financial data.Specialized expertise in project management and project analysis within the healthcare and accounting industry.Moreover, possession of strong relationship-building skills and effective collaboration with management, colleagues, vendors, and clients.Education:Bachelor of Business Administration minor in Project Management Colorado Technical University September 2018Certified Scrum Master Scrum Study September 2022Certified Scrum Product Owner Scrum Alliance September 2023References Available Upon RequestProfessional ExperienceIT Corporate Product OwnerTECO Energy/S3 IT PMO (Strategic Staffing), RemoteDec 2022 PresentPerform Product Owner duties such as providing estimates for IT labor related to energy and utility compliance.Create RIR (Request Initiation Report) and HLE (High Level Estimates) for Stage Gate Review, Architecture Review and Technology Governance Council (TGC) meetings while project status in PWA is Request.Experienced with SAP and Oracle ERPs for maintenance, configuration, and support.Create PowerPoint presentations to present Architecture Review and TGC meetings.Gather requirements from the Delivery Lead, stakeholders, and business once the project status in the PWA changes to Project.Analyze requirements for completion and approval relevant to SAP ERP.Create TRDs, FRDs, and Business Requirements Documentation.Collaborate on technical and functional designs.Gather requirements relevant to reporting data for automated analytics visualization and dashboards.Metrics reporting of risk, budget, lessons learned, and overall progression and success of the project.Technical writing of technical specifications and creating user stories for data analytics and data migration projects from SAP HANA.Manages full software development and data lifecycle with the business, operations, and resources.Lead and participate in sprint ceremonies such as grooming, daily stand-ups, review and retrospectives for constant enhancement and improvement.Validation of SOW totals for HLEs and budgets (High-Level Estimates) for cost management, resource allocation, technology governance, project initiation, planning, execution, monitoring, controlling and closure.Knowledgeable about data visualization platforms such as AWS, Azure, Microsoft Power BI, Tableau, SQL and Python.Knowledge of Business Central of Microsoft Dynamics 365Optimization, enhancement, and deployment of Business Central features and functionalityInvestigation and resolution of issues and defects escalated by the users of business units.Documented business constraints, dependencies, and systematic operational workflows.Documentation and diagramming of end-to-end systematic data workflows transcend various functional business units and users.Creating user stories with personas centered around the Reporting Analyst, with current processes, frequency, key data points, unique identifiers, delivery modes (dashboards or analytics report), and possible analytics tools used to achieve the functionality.Document current manual processes to establish a Proof of Concept (POC) for building sustainability and business continuity with Safety processes.Sourcing or recommendation of data analytics tools, such as Power Automate Desktop, PowerBI, Tableau, or Data Analytics Platform (DAP), that can be used to achieve the desired functionality and format.Collaboration with the Data Analytic Platform team to determine best practices, processes, and tools to meet the Safety Team's requirements.Managing the product development lifecycle by ensuring developers are completing work according to the definition of done set in the user stories.Create High-Level Estimates (HLE) for resourcing and hours for the level of effort required to complete the work outlined in the project scope.Facilitate requirements gathering workshop with stakeholders.Create user stories for development and tracking for completion.Create technical analysis and solution requirements for business requirements and pinpoints.Create process flows and preliminary analysis with Visio for assigned Accounts Payable and Invoicing projects.Work with PM and Delivery Lead to understand and translate high-level roadmaps, estimates and requirements into user stories/actionable items in Jira.Utilizes Agile methodologies through the Software Development Lifecycle (SDLC).Attend Project Checkpoint/Standup for projects assigned.Update SharePoint Planner and Project Web App (PWA) with status of project and request documentation.Create maintain Product Backlog and create user stories using Kanban for development and sprints in Azure DevOps.Collaborate with DevOps Team on assigning user stories during sprints and acceptance criteria and definition of done.Participate in Stand-Up meetings and Weekly Status meetings.Provide updates regarding the project to Business Owners.Review project documentation for accuracy with Business OwnersGather High-Level estimates (HLE) during project initiation phase for presenting to Technology Governance Council along with RIR documentation.Technical Product Owner/Sr. Business Systems AnalystRed Hat Software/IBM, RemoteApr 2022 May 2023Led a multifunctional development team to create a vision and develop and enhance applications daily.Liaison between business stakeholders and the development team for software development.Managed Red Hats Training and Certification (26) applications and workstreams of the IT Training and Certification team.Managed relationships and communications with the business stakeholders and prioritized IT Training and Certifications Applications (ITTCAPPS) services deliverables/requirements.Facilitated elicitation of requirements, elaboration, and grooming workshops/sessions to identify and capture functional and technical requirements.Knowledge of Business Central of Microsoft Dynamics 365Optimization, enhancement, and deployment of Business Central features and functionalityInvestigation and resolution of issues and defects escalated by users of business units with minimal downtime and interruption to business operationally.Provided support for business unit users and training for new features and functionalityAttainted signoff for completed development work artifacts related to methodologies and processes that have been enhanced, changed, and deployed into production.Collaborated with the DevOps team to manage scope and project schedules from commencement to deployment and production.Managed tasks and project life cycle phases (identifying requirements, documentation, process flows and conditions, etc.) to suit customer targets and requirements.Managed approved projects, outlining scope, project timelines, and deployment of solutions into production.Assisted in testing and training development documentation, application manuals, and knowledge resources from investigation, analysis, and development.Utilized Jira to create user stories and plan sprints for two-week sprint iterations with the DevOps team.Translated business strategies and business feedback into requirements and user stories in Jira and Smartsheet to capture business needs and address pain points of applications.Utilized Scrum and Agile methodologies through the Software Development Lifecycle (SDLC)Worked with and assisted the Product Manager and Lead Solutions Architect to translate the company vision and strategy from a high-level standpoint into executable plans. Communicates and collaborates with internal business to identify where the applications can be improved and examine user requirements, scope, and documentation of high-level features and functionality.Utilization of CRM (Salesforce) solution for API requirementsFacilitated hypercare and Go-Live assistance to the business owners/units regarding upcoming production defects and issues.Performed technical specifications and criteria with CRM Service Deliverable MethodologyApproved test scripts with QA Engineers to ensure testing for the system integration.Knowledge and utilization of agile/scrum methodologyCreated UI/UX wireframe mockups for architecture development and design.Created process/workflow diagrams for current and future state architecture design.Maintained backlog and created user stories with technical writing of steps and processes for solutions in Jira/SmartsheetApproved Acceptance Criteria and test plans of user stories and test scripts.Assisted in UAT/Hypercare with the business units and users with testing scripts and use case scenarios and access to the UAT environment.Created acceptance criteria for user stories in alignment with business specifications/requirements.Mitigated roadblocks/impediments for the development team with escalation to the appropriate teams or contact for remediation and solutioning.Performed change management duties such as requests, prioritization, scheduling, and implementing change requests for the stakeholders with Jira, and ServiceNowDeveloped technical/solution requirements and gathered requested clarifications for a mutual understanding between the development team for implementation and development.Managed and prioritized Product Backlog to achieve roadmap goals and milestones.Knowledge of AWS S3 Microservices, Kubernetes, Oracle EBS (Projects, Project Accounting, Cost, AR and Cash Management), ServiceNowSetup of Jira and Kanban boards with phases of the Software Development Lifecycle (SDLC) to ensure user stories went through all required phases for development and implementation.IT Business Systems Analyst Sr./Product OwnerFL Agency for Healthcare Administration/Gainwell Technologies, Remote, Tallahassee, FL.Oct 2021 Oct 2022Assisted in planning and designing business processes; assists in formulating recommendations to improve and support business activities.Assisted in analyzing and documenting client's business requirements and processes; communicated these requirements to technical personnel by constructing primary conceptual data and process models, including data dictionaries and volume estimates.Provided Business Analyst coverage for FL Medicaid subsystems (Oracle 19c and PeopleSoft): Managed Care, Buy-In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)Documented business constraints, dependencies, and systematic operational workflows.Detailed knowledge of 837/835 EDI and Web Portal formats, including all segments to process and produce multiple claim types.Documented the business impact of the software on the operational environment within iTrace.Performed change management duties such as requesting, prioritization, scheduling, and implementing change requests for the stakeholders.Utilized project management skills in requirements management and current workload change management processes to ensure production release.Created test scenarios for functional testing and business applications to verify that client requirements are incorporated into the system design.Ensured all user stories included acceptance criteria, test scripts, and the definition of done.Assessed in development for completion and approval of sprint reviews and demos with QA.Researched and identified the appropriate solution to system issues.Assisted in developing and modifying system requirements and documentation to meet client needs.Participated in client meetings to gather and document requirements and explore potential solutions.Executed functional and systems tests from existing test plans.Assisted in analyzing system test results in various phases (QA and UAT).Knowledge of MMISPerformed system analysis with Oracle SQL Developer, other reporting tools, and Python solution As-Is to a To-Be business process.Analyzed the current state data process flow diagrams for point of concepts for future state data process flow diagrams.Managed Jira and Kanban boards for phases of the Software Development Lifecycle (SDLC), and user stories moved through all phases efficiently.Mitigated roadblocks/impediments during development team with escalation to the appropriate teams/contacts for remediation.Participated in technical reviews and inspections to verify the 'intent of change' is carried out through the project phases.Performed written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.Knowledge of Florida MMIS billing cycle and capitation payment process for Managed care subsystemApplication of new business processes and technological tools for software augmentation and improvementProfessional IT Business Systems AnalystFL Agency for Healthcare Administration/DXC (State and Local division divested as Gainwell Technologies), Remote, Tallahassee, FLOct 2019 Oct 2021Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.Provide Business Analyst coverage for FL Medicaid subsystems (Oracle 19c): Managed Care, Buy-In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)Detailed knowledge of 837/835 EDI and Web Portal formats including all segments to process and produce multiple claim types.Documentation of the business impact of the software on the operational environment.Utilization of project management skills of requirements management and change management processes of current workload to ensure production release.Create test scenarios to be used in functional testing and business applications to verify that client requirements are incorporated into the system design.Research and identification of the appropriate solutioning to system issues.Assists in developing and modifying systems requirements documentation to meet client needs.Participates in meetings with clients to gather and document requirements and explore potential solutions.Executes functional and systems tests from existing test plans. Assists in analyzing system test results in various phases.Managed product backlog and worked with the development team on the assignment of work.Created user stories for requirements and facilitated work sessions with businesses and stakeholders to gather requirements, clarification, and feedback work in development.Ensured all user stories included acceptance criteria, test scripts, and the definition of done.Assessed development for completion and approval of sprint reviews and demos with QA.Performed system analysis with Oracle SQL, TOAD reporting tools, and Python solution as-is business process to a to-be business process.Participated in technical reviews and inspections to verify 'intent of change' is carried through the phase of the project.Perform written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.Knowledge of Florida MMIS billing cycle and capitation payment process for Managed care subsystem Application of new business processes and technological tools for software augmentation and improvementSAP Business Analyst/Software Functional QAFL Department. of Children and Families/Infinite Computer Solutions, Tallahassee, FLFeb 2019 Sep 2019Performed daily Triage activities on Maintenance and Operations (M&O) tickets with FSFN (SAP platform) associated issues.Pulled triage report for M&O tickets and set SLA Severity levels for prioritization.Created ClearQuest numbers so developers can track, analyze, and provide proper resolution of FSFN issues.Led Daily Triage meetings with the Dept. of Children and Families client for proper escalation and resolution.Performed system testing for fixes of code and known data hammer before being pushed to various environments such as UAT, DEV, and PROD.Worked with developers to perform root-cause analysis (RCA) and preliminary problem diagnosis with system testing of code and data hammer fixes.Collaborated with the DevOps team to manage scope and project schedules, from commencement to deployment and production of microservices.Utilized Azure DevOps to create user stories and plan sprints for two-week sprint iterations.Implemented cloud solutions with Angular and Rest APIs.Utilized Adobe Analytics to predict business opportunities and analyze data, report, and make predictive KPIs.Facilitated, and coordinated reporting and tracking of software and system testing functions.Developed, created, and performed test cases to meet the requirements and user stories of the agency throughout each phase of testing for the software inclusive of unit testing, user acceptance, and regression.Examined testing documentation resolution for a high-level reporting of discoveries and findings.Investigated and read the documentation for the development of testing procedures and approaches.Performed the applicable QA testing for web and applications throughout numerous browsers and mobile platforms such as tablets and smartphones.Performed smoke testing to discover and segregate defects within the application or software for tracing discrepancies and irregularities stumbled upon during normal testing and assigning SLA or severity code for prioritization of work.Traced fixes that were pushed to the software through to completeness.Communicated testing findings, resolutions, and various pertinent data and evidence to aid developers and project management groups.Guided physical and automated QA testing of newly implemented and enhanced applications.Performed regression testing relevant to all changes and code fixes to remedy the defect.Troubleshooted defects and delivered an efficient resolution to developers.Logged and traced all testing documentation cycles and defects for on consult if they arise again for remedy.Coordinated with the stakeholders and Project Management group to confirm that the Testing team was compliant with scheduling and project deliverables.Knowledge JIRA: Created user stories from requirements, confirmation of acceptance criteria, and Kanban board with the phases of the Software Development Lifecycle (SDLC).Performed UAT testing and created test plans.Maintained QA procedural documentation and is periodically updated.Perform system testing for CQs to confirm fix has been pushed and issues have been resolved to allow the user/customer to move forward with other pieces of work within the FSFN application.Act as a backup to the Maintenance and Operations Team LeadOrganizes and maintains all quality assurance and independent verification and validation documentation required.Ensures compliance with recognized standards and practices.CRM solutioning via the Salesforce platformKnowledge of state governmentFulfill technical requirements through CRM Service Deliverable MethodsReviewed documentation for completeness, accuracy, and correctness.Presents results and troubleshoots technical problems within the FSFN application.Provides recommendations for quality improvements.IT Business Analyst ConsultantFL Department of Management Services/SyaRose Technology Services), Tallahassee, FLApr 2017 Jan 2019Conducted day-to-day State Travel Management (STMS) business operations activities, including collaborating with team members (mainly on the STMS team and DMS staff) at a high level. Provide and initiate process improvement, and transactional logic and scenarios for the development of a travel expense system (Salesforce).Developed test cases and user stores for Fiscal Auditors (Accountants) users that will potentially test system functionality for UAT (User Acceptance Testing)Developed system reports for various users of the Salesforce system.CRM solutioning via the Salesforce platformFulfill technical requirements through CRM Service Deliverable MethodsCreated report specifications to provide to the vendor for system reporting logic.Streamlined processes and procedures for STMS Travel System (Salesforce)Provided consultancy on all accounting functionality and User Interface for parallel system stand up to current accounting system (FLAIR) for Federal Regulations and GAAP StandardsUnderstanding of 9 Validation FLAIR files (Expansion Option, Expansion Set, Title file, Contract, Program, Account Description, and Vendor Employee) data mapping within the Access applicationKnowledge JIRA: Created user stories from requirements, confirmation of acceptance criteria, and Kanban board with the phases of the Software Development Lifecycle (SDLC).Performed UAT testing and created test plans.Attending Weekly Project Integration- UAT Status Meetings for outstanding items that may need execution and DFS validation.Collaborated with vendor to ensure all requirements of the STMS Certification Guidelines list and contract is met for DMS (Department of Management Services) CertificationBuilt and maintained external and internal consultants and stakeholder relationships to ensure quality project delivery and accountability.Other IT and Operations duties for State Travel Management supportMaintenance of SharePoint for STMS required documentation and files Other Ad-Hoc projects given by Project Manager.SAP Business Operations Analyst/Billing and Vendor ManagementFL Department of Management Services/Accenture), Tallahassee, FLOct 2014 Apr 2017Conducted day-to-day MFMP billing activities, including coordination with other team members (mainly the FeeProcessing Tier 2 and Tier 3 staff) to conduct outbound calls/outreach to vendors about required MFMP payments.Providing monthly required reports by the deadline via consistent, accurate, and reliable data analytic effortsMaintain the process documentation related to transaction fee collections for MyFloridaMarketplace.Coordinate collection and dunning activities processes with DMS collections vendor, including oversight of the Department of ManagementServices collections list and confirmation of the collections list before sending Dunning, and ICNs to the vendor.Conduct collections reconciliation analysis to ensure MFMP records match collection agency efforts.Provides overflow phone, email, and other support to team members on an as-needed basis.Escalates issues as necessary and follows through on each issue to see it through to its resolution.At the direction of the Billing and Collections Lead, satisfy Ad-Hoc data analytic needs as necessary for the effective running of the department (including but not limited to FLAIR analysis, vendor activity summaries, etc.) on the SAP ARIBA platform and SAP Collections, Dunning, and BRF modules with configuration of rules.Knowledge of vendor management from the point of requisition (procurement) through to invoicing and payment processingUnderstanding of Punch-Out Catalog and CIFCIF formats all-encompassing search variations and distinctions.Collaborate with the Billing and Collections Lead in addressing continual improvement needs as necessary.As project needs and priorities are shifted, the above responsibilities may be adjusted or expanded to meet client service and contract compliance needs.Performed gap analysis for invoice variances and reconciliation for billing reporting to stakeholders and PMs.Performed portal training to vendors, vendor onboarding, and setup.Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.Interacted with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.Receives moderate-level instruction on daily work tasks and detailed instructions on new assignments.Decisions impact own work and may affect the work of others.Support training, knowledge transfer, and development of Billing and CollectionsIndividual contributor as a part of a team, with a focused scope of workProject Cost AnalystAmericas Styrenics (Primary Services) St. James, LAJan 2014 Jul 2014Tracked the cost of cost centers associated with the Turnaround project.Identifying and monitoring all costs and identifying anything unusual.Entered and tracked billable hours in TSLV Labor against the project.Applies codes, totals, batches, enters, verifies, and reconciles transactions such as payables, accounts receivables, purchase orders, and invoices.TSLV system administrator; upload of rates of vendorsSetup vendor contract into the systemAudit invoices to ascertain all discrepancies that may be system-related or entered incorrectly by timekeepers.All other tasks assigned by Project Mgr. and Finance Mgr. invoices are in line.Establish & analyze Company procedures to ensure all costs and invoices are in line.Develop and utilize cost projection tools to enable the maintenance team to project spending weekly.Know and monitor all POs to ensure prompt payment and accruals.Work with the site contract administrators to deliver accurate spending and projection data.Work with maintenance, Scheduler, and Planners to develop and utilize an accurate job cost-estimating process.Develop and generate reports for maintenance contract historical spending and projection.Participates in team meetings and teleconferences to discuss project status.Converses regularly with project managers, upper management, and clients on project invoicing status/issues.Reviews client contracts for agreed-upon rates from negotiations and bids.Estimates formulates and releases change process for bills, and invoicing.Corporate AccountantTECT Power (TEXTRON), Thomasville, GAApr 2013 Nov 2013Fixed Assets Reporting (Entering new assets into Sage to be accounted for, Depreciation and General Ledger Posting Reports, etc.)Cash Management (sales, cash receipts and disbursements) and management of bank accountsProcess daily funding (wires, ACHs, and payroll)Manage monthly forecasting and sales reporting of TECT and Aerospace locations.Set up vendors and employees on Vendor-In website and Epicor 9 system for ACH electronic payment.Maintain vendor relationships and communication of updates with accounts setup.Coordinates testing for IT projects and vendor issues that are attributed to accounting system resolution and process improvement.Performed month-end close process and ensured compliance with accounting deadlines (close General Ledger for all locations)Analyze monthly P&Ls for questionable accounting variances.Monthly/Annually Salary Headcount reportingEntry of previous and current day disbursements out of primary accountsPerform ad hoc projects for Controller and AP ManagerCommunication and relaying of vendor compliance statuses that affect multiple sectors of the organization.Generated and prepared monthly reports to be presented to management.Maintaining and resolving billing system issuesAccounts Payable (payment of invoice and crediting of accounts) and completing of wire request to fund account for payments.Managed month-end close process and ensured compliance with accounting deadlines (close General Ledger for all subsidiary companies)Analyze monthly P&Ls for questionable accounting variances.Prepare Daily Expense Forecast (payroll, rents, wires, Libor/Swingline loan, etc.)Maintain monthly/weekly Cash and Sales Projections and ForecastMaintain Excel spreadsheets for accurate reporting and tracking.Tax and Compliance AccountantSunGard Financial Systems, Philadelphia, PAAug 2008 Feb 2013Perform complete and accurate reconciliations of tax accounts in a fast-paced environment.Ensure sales and use tax rates are accurate for multiple business units.Process of high volume of incoming and outgoing mail, including regulatory notices and inquiriesAssist the Corporate Tax and Treasury Departments with requests and analyses.Prepare work papers for the preparation of annual income tax returns and monthly sales and use tax returns.Assist with state sales and use tax audits between the profit centers and the auditing authority.Monitor current procedures and identify areas for process improvement for SAP platform.Perform ad hoc projects and analyses at the request of management.Prepare and review other various tax filings: Annual Reports, Intangible Tax, Corporate Commercial Rent Tax, Personal Property Tax, Canadian Tax (PST, GST, HST)Ascertain all sales and property tax bills are paid before the due date to avoid penalties and interest.Prepare monthly journal entries, including inter-company journal entries, truthful reporting of value tax liabilities and record tax payments.Maintain the tax system reflecting reconciled and addressed assessments.Dispute and appeal sales and property tax bills for erroneous assessmentsEvaluate sales and property tax |
