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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Saint Albans, NY Street Address
High-energy Front Oce Manager brings signicant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satised and resolve any conicts. Technically-savvy, friendly, punctual and always prepared for any challenge.[Number] wpm Typing SpeedResourceful and AnalyticalAttention to DetailVerbal and Written CommunicationRecordkeeping and File ManagementTraining and DevelopmentHandling Customer ComplaintsSta Development and TrainingCustomer ServiceSchedule CoordinationAppointment SchedulingOce ManagementThe Bristal Assisted Living NorthWoodmere, OHFront Desk Administrator11/2021 - CurrentConducted transactions, conrming patient information and processing according to standard protocol.Provided administrative support to coworkers, taking on additional tasks during high-volume periods.Welcomed large volume of guests and improved overall customer service. Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.Created and optimized employee schedules for shift coverage. Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.Answered telephones to take messages or redirect calls to appropriate colleagues.Resolved customer complaints or answered customers' questions. Issued work schedules, duty assignments and deadlines for oce or administrative sta.Ashworth College Norcross, GA06/2024SummarySkillsExperienceEducation and Training