| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Professional exceeding Street Address years seeking growing opportunitiesRochester, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPassionate Customer Service oriented working professional acquiring Street Address plus years combined developing the necessary skill sets to properly interact with customers with the intended goal to solve problems while providing first-class support. 15 plus years working in healthcare within day habilitation programs, residential programs and homeless shelter programs. 8 years in various retail positions such as cashier, customer service representative, floor associate and front end manager. Year plus worked within 4 separate agencies as a call center representative carrying out both inbound and outbound duties.Authorized to work in the US for any employerWork ExperienceFC Associate IAmazon Fulfillment Center ROC 1-Rochester, NYDecember 2023 to PresentThe initial work assignment is outbound customer order packing utilizing various size boxes and envelopes. Successfully crossed trained into 8 separate departments within 6 months of employment. Display endurance and positive work ethics on a weekly basis completing 12 hr shifts. Received praise and recognition regarding work excellence. I have accepted inventations to speak with incoming new hires at orientation. Ambition and an open mind provides the drive for continual growth and development. Appointed Learning Ambassador TrainerCashierWalmart-Greece, NYJuly 2023 to PresentPart time Staff Associate Utilizing POS systems Overseeing Self checkout dugout area Customer Service desk assistant Merchandise stocker Expected to assist with the front end cleanliness and organization Providing customer service and positive interactions with retail patrons. Independent Contractor (Part-time)Gig economy-Rochester, NYJanuary 2023 to PresentAmbitious focus to create additional income separate from full time employment. Delivery driver for several Metro cities and towns Utilize 7 separate platforms which focuses on personal shopping for customers and fastfood deliveries. Positive highlights, Door Dash platform maintaining rank of (Top Dasher) with an above 4.5/5 customer rating with 1,800 plus completed deliveries. Second utilized platform is Shipt, with completing 88 shopping and drop-off deliveries while maintaining a 4.8 customer rating. Communication is very crucial and highly used as being the middle man between retailer and customer, it is my responsibility to inform and receive information from client when concerns come about. With the addition keeping customer service aware of any issues I may come accross regarding customers, my performance and ect. Controlling my calendar regarding when to best work is a prized benefit. Enjoying the opportunity and ability to serve men and women of my community is a great responsibility and trust which I hold with high regards.Eye Care AdvisorLensCrafters-Rochester, NYOctober 2023 to January 2024 Complete all eye pre-examinations prior to customer and optometrist appointed visits. Explains all required paperwork, tests, products and services knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Performed work accurately and thoroughly despite time pressure and customer volume. Provided excellent customer service toward customers and staff members. Utilized computer tablet with assigned software related to job tasks and trainings. Assistant Team LeaderOllie's Bargain Outlet-Greece, NYMarch 2023 to July 2023 Responsible for the success and the operation of the store's front end. Solving customers issues and concerns. Ensuring the safety and security of the entire store. Stocking Ensuring store presentation is presentable. Schedule development Coaching Leading the cashier team Money collection and handling Closing the store at end of shift day Attending to the store needs and crucial situations. Team interaction with all store leadership. Utilizing computer programs in order to record various store data and information. Utilized communication such as phone calling and email to stay informed and keep informed store leadership and necessary parties involving store situations. Hardlines AssociateWalmart-Greece, NYDecember 2022 to March 2023 Working independently and within a team to ensure the presentation and organization of numerous departments Pets, automotive, sporting goods, hardware, toys, crafts and other area as directed. Provide excellent customer assistance with providing answers, item research and takes. Trained to copy keys Trained to issue hunting license Trained to sell ammunition Trained to properly cut fabric using handheld computer and printer. Restock reshop inventory. Worked in a team setting to unload delivery trucks. Complete various inventory tasks such as product featuring and clearing outdated items. Front End ManagerWalmart-Greece, NYApril 2022 to December 2022 Selected to ensure the front end operates efficiently and effectively successfully. Overseen personally three departments, cashiers/service desk, stockman team and maintenance team. Assisted co-managers and assistant store managers to ensure the success of the entire store. Handled complaints and concerns of customers by providing the best means of actions while following the rules and regulations stated for Walmart. In charge of scheduling and issuing breaks and lunches for my team throughout a working shift. In charge of training and ensuring job success. In charge of corrective actions regarding team associates not following rules and regulations. In charge of distribution and collection of money that flows through the entire store which also includes mandatory till audits. In charge of Cash Office work. Fill-in for front end needs such as being a cashier, working service desk, pushing carts, maintenance needs and any additional which warrants attention. In charge of lotto sales and supply reordering. In charge of deligating tasks throughout the team to ensure completion of such tasks. Stocking duties and inventory management. Working environment at times was very fast paced. Utilized multitasking in order to ensure goals were accomplished. Managed multi-departments. Assisted in Online pickup department dispensing. Front End AssociateWalmart-Town of Chili, NYJanuary 2020 to April 2022 Customer Service representative. Worked within money services department. Cashier and Self checkout host. Focused on exceptional customer service. Provided fast pace and accurate service.Behavior TechnicianPeople Inc-Rochester, NYDecember 2013 to April 2022 Aid men and women to achieve personal independence to the best of their ability following personalized goals, daily residential living goals and community integrating exposure. Job Coach Life Skills Coach Chosen to participated in a focus group which main purpose is to improve the employment process for future Human Service candidates. Trained oncoming coworkers with various routines, procedures and daily operations of the group home. Front End AssociateWalmart-Webster, NYJuly 2016 to January 2020Proficient in working Point of Sale Registers, Guest Services desk and Self-Checkout areas Providing exceptional customer service. supervising multiple checkout stations simultaneously. Trained new hires on point of sale register. Flexible in all front end functions service desk, money center, self check out and point of sale register. Additional tasks include stocking, pushing carts and environmental maintenance. Sweeper OperatorSpezio Property Services-Rochester, NYAugust 2017 to May 2019Operate sweeping trucks Serviced Rochester, suburbs and surrounding towns Trained oncoming night operators Snow Removal Trash Removal Work independently and with a teammateDSP (Direct Support Professional)Arc of Monroe-Henrietta, NYJanuary 2017 to September 2018Pier Diem Employee Provided staffing presence and support to various residential homes with vacant shift slots. Participated with client transportation to fulfill personal tasks and recreational events. Encouraged positive life skills and independence while interacting by following personally documented individualized plans with the men and women who were assigned to work with my on assigned work shifts. Residential CounselorDePaul-Rochester, NYAugust 2012 to December 2013Per Diem employment which focused on filling Vacant shifts at various supportive apartment programs. Duties includes resident oversite, medication administration, lite house cleaning and safety checks. EducationRegents DiplomaChurchville Chili High School - New York, NYJune 2002Skills Guest Services (10+ years) Retail (8 years) Call Center (2 years) Merchandising Communication skills Phone etiquette Cashiering Stocking Sales POS utilization (8 years) Cash handling Upselling Basic maths Sales Customer service Upselling Cash handling Leadership Guest services Computer skills Organizational skills Microsoft Office Time management Microsoft Word Microsoft Powerpoint Microsoft Excel Microsoft Outlook Communication skills Retail sales POS Cash register HIPAA Driving Research Office experience Delivery Driver ExperienceCertifications and LicensesDriver's LicenseFebruary 2022 to November 2028This information is current driver license information, I have been a driving since year of 1999. |
