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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYProficient installer offering several years of experience focused oncustomer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues and installing new systems.EXPERIENCETech Installer/Designer, 05/2024 - 06/2024Aqua Management Inc. - Rock Hill, SCHire for the Tech Installer/Pool Designer position, sister company to Paddock Pool.Installation Repair Technician, 02/2024 - 02/2024York County Natural Gas Authority - Rock Hill, SCCONTACTAddress: Rock Hill, SC 29730Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSReviewed blueprints and drawings to determine dimensions and tool path configurations.Installed pool filtration systems for huge industrial companies in South Carolina and North Carolina, mainly in the South Carolina area. Other US states, as assigned. Maintained and repaired pool filtration and lighting. Ran '6-8' and repaired PVC lines. Remote balance tanks and systems.Computed dimensions and machine settings for each job, input programming and set up correct tool arrangements. Loaded feed mechanism correctly, lifting stock into position. Completed day-to-day duties accurately and efficiently. Repaired and performed quality testing of products to meet established specifications.Installed gas units, hot water tanks, instant heaters, gas grills, and fireplaces. Pressure-tested lines. Worked with the senior technician to inspect and validate repair parts. Communicated with management, engineering and quality departments to solve technical repair problems. Followed repair processes, driving high quality and short cycle time. Reassembled equipment, completing inspections, testing or repairs. Responded to emergency repair calls in a timely and efficient manner. Developed and maintained positive relationships with customers to encourage repeat business. Equipment Operation Worksite preparation Worksite Safety and Maintenance Time Management Safety Procedures Attention to Detail Component Repairs Welding skills Taking precise measurements Construction knowledge Product InspectionKnowledge of industry bestpractices Customer Service System repairs Following safety practices Pre-installation Site Prep Inventory Accountability Supply Inventory Management Plumbing Equipment Repair Contract Management Diagnostics and troubleshootingPlumbing Technician, 09/2019 - 02/20241st Choice Plumbing LLC - Rock Hill, SCStock Supervisor, 11/2016 - 05/2019Roses Department Store - Rock Hill, SCDocumented repair processes and outcomes for internal records and customer reports.Tested parts and mechanisms to meet tolerances and product specifications. Coordinated with suppliers to order replacement parts as needed. Maintained equipment performance by cleaning and lubricating components.Ensured compliance with all relevant health and safety regulations during repair work. Led plumbing lines, new sewage lines, and pumps. Re-piped whole homes. Verified and gathered measurements to determine proper piping sizes. Inspected installations to repair leaks and make adjustments to pipes. Cut openings in walls and floors to accommodate pipe and pipe fittings. Modified piping systems with task-specific tools to complete preventive maintenance.Welded piping using specialized techniques and computer-assisted fabrication. Cut or threaded pipes to blueprint or drawing specifications. Shut off steam or other gases or liquids from pipes to conduct maintenance.Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks. Cut diverse pipe sizes and lengths to prepare for installation. Installed hot water heaters (instant and tank), gas generators, garbage disposals, and well pumps. Various filtrations of UV systems. Electrical fixture repair and rebuilding.Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.Enhanced and promoted store brand by proactively seeking opportunities to engage customers.Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules. Checked loaded materials compared to work orders for correctness. Ticketed, arranged and displayed merchandise to promote sales. Cleaned shelves, counters and tables to maintain organized store. Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. Inventory Oversight Emergency Procedures Flooring Customer Relations Professional Appearance Hardware Installation Troubleshooting and testing Hand-Eye Coordination HVAC Systems Troubleshooting and diagnosticsCommercial constructionexperience Equipment Installation Quality Checks System Configuration Installation expertise Electrical Wiring Blueprint Reading Project Management Troubleshooting Positive Attitude Construction management Site surveys Customer Satisfaction Detail orientation Code requirements Work Orders Service Documentation Power Tool Operation Network setup Software Installation Preventive Maintenance SchedulingCarpenter, 05/2015 - 11/2016Alta Log Homes - Roxbury, NYPlumbing Service Technician, 09/2012 - 05/2015TNT Plumbing & Heating - Roxbury, NY Repaired machines, equipment or structures using tools or equipment. Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.Shaped or cut materials to proper measurements using hand tools, machines or power saws.Cut timber, panels and other wooden materials according to measured dimensions. Laid and stained oak casings and hardwood floors. Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.Cut and installed tile and hardwood flooring for residential and commercial buildings. Prioritized work, keeping carpentry jobs on task and within budget. Built decks. Custom wood wall work on multi-million dollar cabins. Chimney repair. Hung doors according to dimensions. Insulation installation. Promoted team safety by keeping work areas free of hazards. Repair and maintenance. Ran ducts. Rebuilt and repaired oil and gas fire units. Customized heating flooring. Hydroponic and electrical. Various heaters and hot water heater installation and repair. Boiler repair and maintenance, including Triangle Tube units. Inspected and tested installed systems to isolate and identify faults. Using blueprints, laid out scale drawings of pipe systems and supports. Reviewed blueprints and building codes to determine details and procedures for work. Inspected work sites for holes and damage. Cut or threaded pipes to blueprint or drawing specifications. Shut off steam or other gases or liquids from pipes to conduct maintenance.Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks.Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors. Oil tank installation.Shift Supervisor, 12/2009 - 09/2012Hess Gas Station - Margaretville, NYHired for the Store Clerk position.Promoted to Shift Supervisor.Mechanic/Fabrication Welder, 07/2008 - 02/2011TNT Automotive - Rock Hill, SC Pipe soldering, brazing, gas lines, track pipe, propane, and damper adj. Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers. Interacted with many customers daily.Monitored work areas for cleanliness and functionality and removed obstacles for safety.Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction. Managed deli, pizza ovens, stocking, and inventory. Gas pump maintenance. Repaired and replaced nonfunctional fuel pump and nozzles. Trained, managed and motivated employees to promote professional skill development. Mentored newly hired staff in upselling techniques to improve sales. Supervised worker activities to consistently complete opening, closing and daily procedures.Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.Monitored employee productivity and suggested improvements for better productivity and service delivery.Researched out-of-stock items to find additional inventory in other store locations.Supported long-term business strategies, generating guest relations feedback for process improvements. Built engines for race and custom cars.Performed all forms of engine repair and transmission replacement, including modifications. Designed and created tools and automotive designs from metal. Connected electrical wiring to control panels and electric motors. Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.Shop Foreman, 11/2005 - 06/2008Superior Transportation - Brooklyn, NYHired for the Maintenance Mechanic position.Promoted to Head Mechanic.Used welding and soldering equipment to join sheet metal components following blueprints and job specifications.Designed and utilized templates to measure and efficiently shape products.Powered up, calibrated and shut down fabricating machinery according to company regulations. Measured and marked cutting lines on materials and products. Recorded and reported product damages and malfunctions for supervisor review.Reviewed blueprints and schematics to fabricate products according to necessary specifications.Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites. Proficiency in MIG stick welding.Analyzed and diagnosed automotive problems and completed skilled mechanical work.Applied in-depth automotive repair knowledge to promote high-quality customer service.Repaired engines and transmissions on cabs, city buses, fleet cars, and school buses. Welded, soldered and fabricated parts to complete skilled services. Evaluated, repaired and aligned vehicle suspensions. Conducted routine servicing on fuel, electrical and cooling systems. Removed, replaced, balanced and rotated new or used tires to maintain on-road safetyMaintained garage safety protocols to meet regulatory and company expectations.Cooperated with other technicians from different disciplines to achieve optimal integration. Developed and maintained expertise.Read and interpreted manuals, diagrams and schematics to complete skilled repairs.Completed rebuilds, repairs and replacements of hydraulic pumps and cylinders. Connected electrical wiring to control panels and electric motors. Examined vehicles to determine extent of damage or malfunctions. Conducted test drives before and after repair services. Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.Planned work procedures using charts, technical manuals and experience.Promoted to Shop Foreman.Department Manager, 01/2002 - 11/2004Old Navy - Brooklyn, NYTrained and guided employees on correct methods for performing different repairs and maintenance services.Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.Evaluated vehicle schematics to assess required parts and order accordingly.Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements. Filed records with state as part of performing vehicle safety inspections. Hired and trained team to maintain and repair vehicles. Coached staff on strategies to enhance performance and improve customer relations.Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.Filled out work orders, repair logs and maintenance plans to document work completed.Monitored worker skills and training to correctly delegate assignments for maximum performance.Developed sales strategies to successfully increase per-customer revenue by as much as. Implemented processes to improve customer satisfaction and retention. Coordinated efficient maintenance schedules to keep systems running at peak levels.Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.Delivered positive reinforcement and constructive criticism for employee work efforts.Communicated with distributors to acquire necessary equipment for projects. Internal and external shrinkage of theft.Set and managed departmental budgets, controlling expenses to meet financial goals.Initiated and managed projects aimed at operational improvements and efficiency gains.Oversaw merchandising and display efforts, enhancing product visibility and appeal.Monitored inventory levels, ensuring optimal stock and minimizing waste.Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.Coordinated cross-departmental initiatives to improve overall business performance.Loss Prevention Manager, 09/1999 - 01/2002Gap Inc - Brooklyn, NYBouncer- Night Shift, 11/1996 - 12/1998Cheeta Club - Brooklyn, NYLed team meetings to communicate targets, share updates, and gather feedback.Fostered a positive and inclusive work environment, promoting teamwork and collaboration.Analyzed competitors and market trends to identify opportunities for growth and differentiation.Monitored and reported on departmental performance metrics, adjusting strategies as necessary.Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.Analyzed sales data and market trends to adapt strategies and maximize profitability.Enforced safety rules and other policies to protect employees and minimize company liability.Performed opening and closing duties as part of management team and handled cash management.Maintained a safe and secure environment for customers and employees.Developed and facilitated training programs and materials on loss prevention practices, policies and operations.Monitored and supervised customer's activities in store to detect signs of attempted theft.Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.Enforced access controls to restricted areas to prevent unauthorized entry. Reviewed loss prevention exception reports and cash discrepancies. Maintained documents of all loss prevention activity. Interviewed individuals suspected of internal theft or shoplifting. Apprehended and detained shoplifters according to legal and company policies. Investigated complaints and concerns to remedy unsafe situations. Participated in loss prevention meetings and shared best practices. Monitored inventory for discrepancies and investigated causes of loss. Maintained secure entrance and exit points to ensure safety of patrons and staff.Managed crowd control to prevent overcapacity and ensure a safe environment.Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.Private Investigator, 10/1995 - 09/1998Empire Security & Investigations(Clark I) - Queens, NY Hired for the Security Guard position.Operated walkie-talkies or other communication devices to stay connected with security and management teams.Enforced venue rules and policies consistently to maintain order and safety.Participated in security briefings and training sessions to stay updated on best practices and legal requirements. Refused admission to known troublemakers.Monitored patron behavior to identify and de-escalate potential conflicts or disturbances. Kept detailed incident reports for management and legal purposes. Collaborated with team members to cover all areas of the venue effectively.Utilized exceptional interpersonal skills to professionally diffuse altercations.Secured personnel and premises by inspecting buildings and patrolling property.Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.Addressed problems quickly and reported clear information while working under minimal supervision.Coordinated with law enforcement and emergency responders during incidents and emergencies.Warned persons of rule infractions or violations and evicted violators from premises.Provided friendly and professional assistance to employees, visitors and customers.Monitored building and property entrances and exits to detect intrusions and protect assets.Detected emergency situations through keen listening and close observation to respond appropriately to alarms.Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents. Patrolled crowds during events to preserve order and promote security. Maintained high levels of alertness throughout shifts. Monitored security cameras to identify and respond to suspicious activity.Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.Promoted to Private Security Guard.Promoted to Private Investigator.Store Manager, 05/1992 - 10/1995RadioShack - Brooklyn, NYHired for the Sales Associate position.Promoted to Sales Manager.Explained security protocols to employees and guests to promote readiness for emergency situations. Identified suspicious activity to determine appropriate response. Adhered to daily patrol schedules to support consistent security presence throughout property. Made recommendations to improve security procedures and systems. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.Warned violators of rule infractions and escorted unauthorized persons off premises.Apprehended suspects and worked with local law enforcement to provide valuable evidence. Monitored CCTV systems to ensure safety and security of premises. Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.Developed and updated security procedures, security system drawings and related documentation. Went undercover in disguises to gather additional evidence. Performed assignments within investigative scope of competency to meet client needs.Gathered proof of activities through video recordings, photographs, and statements. Produced timely and accurate reports about findings. Helped customers find specific products, answered questions, and offered product advice.Developed trusting relationships with customers by making personal connections.Built and maintained relationships with peers and upper management to drive team success.Assisted teammates with sales-processing tasks to meet daily sales goals.Sold various products by explaining unique features and educating customers on proper application or usage.Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. Executed strategic sales plans to expand customer base and revenue. Established new accounts and serviced existing accounts maintaining professional relationships.Performed sales consultations and educated clients on products and services.Promoted to Store Manager.Sales Clerk, 06/1987 - 10/1990DRX Pet Shop - Brooklyn, NYCultivated strong professional relationships with suppliers and key clients to drive long-term business development.Gained market share in new sales performance through aggressive team training. Coached, developed and motivated team to achieve revenue goals. Monitored employee performance and identified performance gaps for corrective action.Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.Completed thorough opening, closing, and shift change functions to maintain operational standards each day.Strengthened workflow productivity by hiring, managing, and developing staff. Managed and maintained confidential employee payroll records. Processed weekly and monthly payroll for employees accurately and on time. Managed timekeeping system and resolved any timecard discrepancies. Collaborated with sales teams to align marketing strategies with sales objectives.Determined best methods to meet research objectives and produce useful data.Presented findings to management and executive leadership and fielded questions to help refine strategies.Routinely inspected equipment for preventive and emergency maintenance needs.Dismantled machines, equipment, or devices to access and remove defective parts. Ordered parts, supplies or equipment from catalogs or suppliers. Repaired machines, equipment or structures using tools or equipment. Spearheaded sales and maintenance of the pet shop. Greeted customers upon entrance.Addressed customer questions and concerns regarding products and services.Maintained and organized store displays to enhance product visibility and expedite product location activities.Removed expired and overripe items to provide freshest options and eliminate health risks. Processed payments and bagged items for customer check out. Updated pricing and sales signs to promote merchandise. Identified and quickly handled spill clean-up.Supported customers by phone regarding store operations, products, promotions and orders.EDUCATION AND TRAININGHigh School Diploma, 05/1990Nazareth Regional High School - Brooklyn, NYSome College (No Degree)Oswego State University - Oswego, NYDelivered high-quality customer service through deep commitment to knowledge and performance. Communicated pet medication plan to customer.Introduced and processed warranties that defined the proper care for pets. Increased profits by upselling and cross-selling to existing customers. |
