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Click here or scroll down to respond to this candidateCandidate's Name
Middleburg, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceAssociateAmazon-Jacksonville, FLSeptember 2017 to September 2024Management Problem Solver/ TheftSmall, Medium and Large sorterCustomer serviceWarehouse DistributionStowerCSR - Customer Service RepresentativeIncomm Agent Solutions/Contract-Jacksonville, FLNovember 2016 to April 2017Answered product and service questions; suggesting information about other products and services. Opened customer service accounts by recording account information Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintained financial accounts by processing customer adjustments. Recommended potential products or services to management by collecting customer information and analyzing customers needs.Prepares product or service reports by collecting and analyzing customer information contributes to team effort by accomplishing related results as needed. Tower Dispatch SpecialistDelta Airlines-Atlanta, GADecember 2006 to November 2016ResponsibilitiesFast ResponseMultiple Telephone LinesEffective CommunicationFront Desk Service50+WPM TypingCustomer ServiceTrainingEmphatic ListenerLeadershipIndependent JudgmentHospitalityRelationship ManagementRadio CommunicationAccomplishmentsI followed essential duties and responsibilities.Remained calm under all circumstancesTeam WorkDisciplined by having order and structureTask were completed in a safe and timely mannerProfessionalismSkills UsedAbility to: Listening and communicating exceptionally to effectively convey information verbally and in writing; operating computers with demonstrated proficiency in a variety of applications and software; empathetic listening techniques.Knowledge of: Dispatching and communication systems and local law specialty practices, customer service standards and best practice; terminology, principles and methods utilized within the company. Ability to: Speak with a clear well modulated voice; remain calm under pressure and stressful working conditions during heavy workload and emergency related calls; Speak English rapidly, clearly and concisely; dispatch and handled emergency calls on a continuous basis under time constraints; simultaneously communicate, interpret communication and accurately enter data into a computer system maintaining a variety of records, files and logs. EducationHonors Associate in ParalegalAshworth College (PCDI) - Norcross, GAJanuary 1994 to December 1998Skills Microsoft Outlook Proofreading Communications skills Listening, speaking, and writing Teamwork- In today's work environment, many jobs involve working in one or more groups. Analytical and problem - solving skills - Employers(10+ years) Customer Relationship Management Adobe Acrobat Negotiation Legal Research Relationship Management English Presentation Skills Warehouse Distribution Experience want people who can use creativity, reasoning and past experiences to identify and solve problems effectively. (10+ years) Microsoft Word Legal drafting Westlaw Lexis-Nexis ResearchCertifications and LicensesParalegal Honors Associates Degree1994 to 1998Litigation, Family, Corporate, Tort |
