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Click here or scroll down to respond to this candidateCandidate's Name
Street Address East 53rd Street, 2nd FloorBrooklyn, NY Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPersonable and dedicated with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Forward-thinking administrator accomplished in aiding company leaders with key functions.. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Proficient in Microsoft Office Suites,NICE, CMS-Avaya, Stratagen ADEPT Proper phone etiquette Self-starter Customer service-oriented Inbound and OutboundCalling Fleet dispatching Quality assurance controls Proper phone etiquetteQuality Assurance AssociateGlobal Contact Services, Long Island City, NYSeptember 2017 - June 2023 Oversee quality control processes, meticulously monitoring 1,120 calls monthly to assess customer service representatives' performance using a standardized scoring system. Conduct thorough investigations into reservations and customer service interactions, employing pre-recorded interactions to identify areas for improvement and ensure service excellence. Handled management of communication to executives/passengers/customers by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondenceCustomer Care AssociateGlobal Contact Services, Long Island City, NYMarch 2013 - September 2017 Managed and modified customer reservations with precision, ensuring compliance with ADA regulations and delivering exceptional service standards. Provided comprehensive assistance to Paratransit passengers, including real-time updates on vehicle status, alternative travel arrangements, and proactive solutions for same-day issues.DispatcherMaggies Paratransit Corp., Brooklyn, NYNovember 2012 - March 2013 Served as a vital link between commercial drivers and customer service representatives, facilitating seamless communication and optimizing service efficiency. Implemented proactive route management strategies to mitigate travel delays and minimize customer wait times, ensuring a smooth and reliable transportation experience.Security GuardMadison Security Group, Bronx, NYFebruary 2012 - August 2012 Demonstrated keen attention to detail in monitoring facility access and conducting routine patrols, effectively deterring security threats and safeguarding premises integrity. Utilized advanced screening technology to enforce access restrictions and promptly reported safety incidents to authorities, maintaining a secure environment for staff and visitors.MoverB.R.S. Corp, Secaucus, NJSeptember 2009 - February 2010 Executed efficient packing, loading, and unloading of household and office items, ensuring the safe and timely transport of goods. Provided expert assistance in furniture assembly and disassembly, employing meticulous care and protective measures to prevent damage during storage and transit. Security GuardFJC Security, New York, NYMay 2005 - February 2006 Implemented stringent security protocols, diligently documenting safety hazards and conducting thorough patrols to maintain facility integrity. Acted swiftly to report safety incidents and unauthorized access, collaborating closely with authorities to address security breaches and ensure swift resolution. Baggage HandlerWorld Wide Flight Services, JFK Airport, NYMay 2002 - June 2004 Efficiently processed baggage checks and facilitated the transfer of luggage and packages, prioritizing accuracy and timeliness in service delivery. Provided attentive support to impaired travelers, offering assistance and guidance throughout airport terminals to enhance their travel experience. |
