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Click here or scroll down to respond to this candidateSharmaine FrancisOrlando, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Respectful, punctual, and hardworking. Thorough team contributor with strong organizational capabilities. Experience in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experience with strong background in guiding teams. Excel in developing efficient processes and ensuring high standards and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Willing to relocate to: Virgin IslandsAuthorized to work in the US for any employerWork ExperienceOffice AdministratorDropkick Cycles-Orlando, FLOctober 2016 to Present Maintained office supplies inventory by checking stock levels and placing orders as needed Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings Scheduled appointments and maintained calendars for multiple team members Handled confidential information with utmost discretion and ensured compliance with data protection policies Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time Managed office equipment maintenance contracts to ensure smooth operations at all times Responded promptly to customer inquiries or complaints via email or phone call in a professional manner Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment Served as point person for maintenance issues (e.g., malfunctioning copier, leaky faucet) ensuring prompt resolution Assisted with event planning/coordination (e.g., holiday parties, fundraisers) Maintained accurate records of office expenses/budgets Tracked inventory of office supplies and ordered new materials as needed Managed office calendar, scheduling appointments and meetings for staff members Asst. ManagerFuddruckers Restaurant-Orlando, FLFebruary 2009 to April 2016 Manage Sales and Employees affairs Provide a safe and stress-free environment for my Guests and Employees Provide Great Customer Care which generated New and Returning Guests Assisted in the management of daily operations, ensuring smooth and efficient workflow Supervised and trained a team of 50+ employees, providing guidance and support to maximize productivity Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings Developed employee schedules based on business needs while optimizing staffing levels during peak hours Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Implemented customer loyalty programs resulting in an increase in repeat business Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items Developed and implemented staff training programs to enhance product knowledge and improve customer service skills Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the teamKitchen ManagerSecret Harbour Resort, Bluemoon Cafe'-US Virgin Islands March 1998 to May 2010 Managed a team of 20+ kitchen staff members, providing training, coaching, and performance evaluations Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food Developed and implemented standardized recipes and portion control measures to maintain consistency in food quality and minimize waste Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment Monitored inventory levels regularly to optimize ingredient ordering and reduce costs Collaborated with the purchasing department to negotiate contracts with suppliers, resulting in cost savings on ingredients Created weekly schedules for kitchen staff based on projected business volume while optimizing labor costs Conducted regular inspections of equipment to identify maintenance needs or repairs, minimizing downtime due to breakdowns Developed strong relationships with local farmers and vendors to source fresh ingredients for menu items Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours Reduced food waste through effective production planning strategies which resulted in decrease in overall food costs Optimized workflow processes within the kitchen leading reducing average ticket times Improved efficiency within the kitchen by implementing a new organization system for ingredients and supplies Collaborated with the executive chef to create seasonal menus that highlighted local, sustainable ingredients Managed vendor relationships, negotiating contracts and ensuring timely delivery of high-quality ingredients at competitive pricesSupervisorIHOP-US Virgin IslandsMay 2007 to September 2009 Managed a team of 25+ front of house staff members, providing guidance and support to ensure exceptional customer service Implemented new training program for front of house staff, resulting in an increase in overall customer satisfaction ratings Collaborated with the kitchen team to ensure seamless communication and coordination between front and back of house operations Conducted regular performance evaluations for front of house staff, identifying areas for improvement and implementing targeted training programs Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction Closely monitored dining room flow during peak hours, making adjustments as needed to maximize efficiency and minimize wait times Served as point person for special events or large parties, coordinating with other departments to ensure smooth execution from start to finish Trained front of house staff on proper cash handling procedures, minimizing discrepancies in cash register balances Demonstrated excellent knowledge of menu items including ingredients, preparation methods, allergens etc., enabling effective upselling techniques Closely monitored compliance with health codes/regulations regarding food safety standards within the dining area Collaborated with the kitchen team to ensure timely and accurate delivery of food orders, minimizing wait times for guests Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests Coordinated with event planners or wedding coordinators to ensure seamless execution of private events held at the establishmentSupervisorDolphin Market-U S Virgin IslandsSeptember 1995 to February 2007 Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits Monitored checkout lines to ensure prompt service and minimize wait times for customers Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction Supervised a team of 25+ front-end associates, providing guidance and support to ensure excellent customer service Collaborated with store management to develop strategies for increasing sales at the front end Maintained accurate records of daily transactions, including voids, returns, and exchanges Assisted with inventory management tasks such as receiving shipments and conducting stock counts Trained new hires on company policies, procedures, and customer service standards Developed strong relationships with regular customers by providing personalized service and addressing their specific needs Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers Coordinated with other departments to ensure smooth operations at the front end during peak hours or special eventsEducationHigh school diplomaIvanna Eudora Kean High School - St Thomas, VISkills Teamwork (10+ years) Quick learner Customers care (10+ years) Conflict Resolution (10+ years) Time management Upselling (10+ years) Restaurant management (5 years) Supervising experience Customer service (10+ years) Conflict management (10+ years) Cooking (10+ years) Communication skills (10+ years) Resort (10+ years) Catering (5 years) English (10+ years) Restaurant experience (10+ years) Store management (3 years) Hospitality Kitchen experience (10+ years) Food service Meal preparation (10+ years) Food industry (10+ years) Kitchen Management Experience Event Planning |
