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Click here or scroll down to respond to this candidate1Candidate's Name
Street Address ph: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLS:- Adapts well to any work environment - Organizational Skills- Detail oriented and team contributor - Problem Solving- Maintains confidentiality - Interpersonal Skills- Excellent verbal &writing skills - Analytic and Versatile thinker- Confident an committed - Team work skills- Communication SkillsReceptionist Stage Management Internet ResearchFront Desk Retail Service Vendor RelationsOffice Clerk Office Supply SchedulingCustomer Services Inventory Control Data EntryAdministration Public Relations Typing & Fax Social Communication Training Skills Word & Excel EDUCATION: Manuel Hernandez Osorio Cienfuegos, Cuba 2002-2006 Bachelor Degree in Education at Elementary SchoolCarlos Rafael Rodriguez University- BA/Social Communication Cienfuegos Cuba 2002-2008EXPERIENCE:Transform Sears Home Services (Marketing Center- KSST Offline) Orlando Florida 2015-2020Properly Care for our Customers, Be courteous in word and tone, Acknowledge each customer, Listen without interruption, Provided prompt services to our customers, Convey a desire to help, Accept ownership, Express Empathy and Appreciation, Accuracy, Provided the correct solution /service based on customers request. Claims Specialists get the ball rolling for financial resolution. Filing and processing claims into the company system, collect additional information from transaction in equipment purchase receipts and warranties. Process claims and negotiate agreements related to SPP,KSP contracts. Customer Service. Provided quality control and verification of data received and consistently met/exceeded customer. Processed internal claim request. Return refund. Recovery of request for payment to members for refund of warranty equipment contracts.2 Approve active contract claims.Sears Holding Corporation Company ( Marketing Center- Call Center) PARS Orlando, Florida 2015-2020Patience, Timeliness, Clear Communication, Empathy, Knowledge about products and services, Positive attitude, Attentive listener, Organization, Integrity, Present Policies and procedures accurately, Position Sears in a Positive Manner, Demonstrate Ethical Sales Behaviors. Customer services Telephone Sales Representative Service Contract Retain guarantee contracts Sell contracts of guarantee for domestic and gardening equipment. Processed and collect payment from customers. Ensured maximum sensitivity and responsiveness to all customer inquiries. Maintained a high level of knowledge and understanding of product features,services, marketing promotions and special offers. Verified and updated customer information and maintained data bases. Performed collection calls to reduce business losses or negotiated with clients. Ability to sell, attention to details, flexibility and customer service orientation. Answered questions posed by potential customers and buyers about travel packages. Respond in timely fashion to customer questions and concerns. Updated and maintained notes and customer profiles in computer database.Steps in New York (store) Florida Mall, Orlando, Florida US 2015-2020 Assistant Manager Store, Sales Associate Highly skilled in providing prompt and friendly customer service. In-depth knowledge of operating cash register and maintaining cash drawer. Well versed in performing monetary transaction such giving and receiving change Able to maintain clean, neat and correctly stocked check stand and safe and secure work area. Promotes sales by demonstrating merchandise and products to customer. Helps customers by providing information, answering questions, obtaining Merchandise requested, completing payments transactions. Able to answer telephone and perform light housekeeping tasks. Prepare reports by collecting, analyzing and summarizing information. 3 Contributes to team effort by accomplishing related results needed. Orlando Family Physicians (Medical Office) Nowell2, Orlando Florida 2021-2021 Patient Care Coordinator (PCC)Medical Office, Front Desk, Phone Skills, Outbound Calling, Inbound Calls, Clinic, Prior Authorization, Electronic Health Records, Patient Care, Compliance, Medical Records, Database, Data Entry, Medical Terminology, Answer Phones. Front desk responsibilities include scheduling appointments, verify insurance eligibility, filing, answering multiple phone lines. Recorded & updated patient information into office database, as well as managing appointment scheduling and follow-up. Worked closely with clinical staff in coordinating and scheduling appointments for hearing evaluations and adjustments. Coordinated and facilitated patient needs including scheduling appointments, treatment planning and providing benefit explanations. Oversee incoming phone calls and clinic visitors to ensure accurate, timely and positive communication, facilitation and presentation. Greeted patients, administered patient registration, answered incoming phone calls, scheduled appointments and collected co-payments. Respond to patient and prospective patient telephone calls for information, appointment rescheduling and cancellations. Responded to/referred incoming patient treatment-related phone calls Helping patients complete paperwork. Educating patients about their healthcare options. Maintaining open lines of communication between patients, their families, and healthcare providers. Managing each patients case while maintaining confidentiality. Educating patients about their care.Orlando Family Physicians (Medical Office) Curry Ford, Orlando Florida 2021- 2023 Patient Support CoordinatorExcellent Customer Services Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify and resolve customers issues using active listening and problem-solving skills; identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.4 Answer incoming calls in a professional, accurate, timely, and courteous manner Receiving calls from patients and discussing symptoms to provide guidance if they need to seek medical care Triaging incoming patients to ensure staff uses resources efficiently to provide the most help to patients Advising patients on whether they need to ask about escalating treatment for a condition based on their symptoms and response to any existing treatment plans Checked in all patients including collecting medical history and demographic information. Championed efforts to dramatically increase level of customer service; personally demonstrated how to deliver exceptional service throughout all patient interactions. Team oriented position that focuses on developing a professional and lasting relationship with the patient and providing excellent customer service. Provided superior customer service by interacting with all internal and external customers in a professional and courteous manner. Coordinate multiple Doctors' and schedules and promote efficiency and productivity while providing outstanding customer services. Practiced professional customer service when answering telephone calls, correspondence, and communicating with patients and guardians. Falcon Advanced Neurology 2023-Current Medical Receptionist Manages large volumes of inbound and outbound calls in a timely manner for both office locations Greeting patients professionally both in person and on the phone Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims5 Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders |
