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Click here or scroll down to respond to this candidateCandidate's Name
Nashville, TNEMAIL AVAILABLEPHONE NUMBER AVAILABLEQualificationsExperienced Account Mgmt/Sales Professional, with a track record of consistently exceeding performance objectives. 20+ years with Accenture/Microsoft; IBM; SAP; Intuit; Ogilvy; et al 3 yrs Support Sales Specialist, renewing Microsoft Unified Ent. Support contracts; Over 10 years leading in account management and operations: 6 years in Business Process Outsource (BPO) management.Pertinent Employment History05/2021- Current SSSP for Microsoft/Accenture- Atlanta, GARenewals of Unified Support contracts, in partnership with Microsoft Customer Success Account Managers. (CSAMs)05/2013 - 05/2021 Account Mgmt/Sales- Telecom & VideoVerizon; Comcast; Century Link; Sensera Systems2/2012 6/2012 Director, Inside Sales. Infusionsoft- Gilbert, AZManaged 23-person sales team, increasing sales performance by nearly 50% percent3/2010 1/2012 - Inside Marketing Manager, SAP- Scottsdale, AZLaunched SME lead generation team for SAP, supporting Retail, Healthcare & Public SectorEstablished effective partnerships with both field sales and inside sales organizations to drive attainment of lead generation goals; - (Achieved 160% of Pipeline objective)Implemented lead scoring process to enable more effective pipeline management by Inside Marketing Representatives;Developed and delivered training to improve tele-vendors identification of qualified leads and handling of Gatekeeper conversations.4/2007 3/2010 - Consultant, Ogilvy Advertising- Phoenix, AZ & New York CitySupported approximately ten Ogilvy corporate clients (pharmaceutical, high tech and shipping industries) with BPO management, sales training and customer support applications. This included role as Vendor Manager for DHL Express Delivery, overseeing operations and performance of outbound telemarketing unit.Increased conversion rate on outbound lead generation calls by 70%;Improved Contacts/Hr rate by 40%;Improved cost efficiencies by over 20% on outbound calls.2/2006 11/2006 - Director, Inside Sales, Welcome Wagon- Scottsdale, AZManaged ramp up of b2b Inside Sales group, developing training materials and processes; also, streamlined appointment setting and reporting processes.Drove over $5 Million in revenue thru appointment setting program 2006.11/2002 - 9/2005 - Sr. Manager, Direct Sales, Intuit- Tucson, AZSuccessfully managed multiple sales channels to exceed sales objectives in both QuickBooks and TurboTax and led development of skill and learning programs for sales agents.Managed 70-person QuickBooks Registration Sales organization, achieving $26M in revenue against plan of $14M;Sales & Service BPO Manager for TurboTax- 03 Tax Season- (130 vendor outsourced agents-two sites) increasing sales performance by 32% for 3 of 4 targeted SKUs;Managed, Direct Sales Learning & Development, operationalizing agent-choice for learning for 06 Product Launch Training, directing development of customer-centric sales training, including web-delivery of Needs-based Selling exercises, also launching competitive training and preparedness initiative;Achieved Six Sigma Green Belt Certification.2/2002 - 11/2002 - Manager, Inside Sales, Nexion- San Jose, CASuccessfully re-built and managed inside sales team for Travel industry ASP.Exceeded quota and broke 3-year old company record for new account acquisition;Re-engineered sales process, reducing cycle time to close by over 35%8/2000 - 10/2001 - Sales Director/ Consultant, Intelegy BPO- Dublin, CALed in the sale, development and launch of inside sales operations for Intelegy ASP clients including; online training company, K-12 technology vendor, IBM Printer Systems partner.Successfully integrated inside sales with field sales;Led in the development of product series and formulation of selling methodologies;Trained ISRs in selling skills and consistently met and exceeded client channel goals.10/1998 - 8/2000- President, The Selling Advisor- Knoxville, TNThe SellingAdvisor consulting firm assisted organizations in developing fully integrated direct marketing solutions, focusing on call center development and sales training.Authored the book Marketing is a Science; Selling is an Art;Managed sales and marketing initiatives for large regional insurance broker.5/1998 - 10/1998 - Director of Consulting Services, ACTS Corporation- Knoxville, TNManaged solicitation for and performance of consulting/market research engagements with mainframe technology clients.Led focus groups in US and Europe and authored study for IBM to evaluate customer reaction to software pricing changes;Conducted study and authored reports for auto parts aftermarket manufacturer on ERP implementations on the mainframe platform.6/1995 - 5/1998 - Sales Representative, IBM- Detroit, MI, Dallas, TX & Knoxville, TNMarketed and sold IBM products to both mainframe customers and competitively installed accounts as member of inside sales center and as a field rep.Successfully implemented inside sales coverage strategy for mainframe accounts;Exceeded sales quota every year.Education 1984 - Bachelor of Arts Degree, Liberty Baptist College, Lynchburg VA Graduated Summa Cum Laude with degree in Interdisciplinary Studies. |
