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Click here or scroll down to respond to this candidateCandidate's Name
Interview Availability: Open availability with at least Street Address hours' advance noticeStart Availability: ASAPSummaryCustomer service professional who offers over ten years of call center experience.Extensive background in healthcare and Medicaid and Medicare.Able to Explain, Demonstrate, Read and Understand Policy and Terms and ConditionsExcellent communication skills with strong interpersonal skills.Able to work in a fast-paced, high-volume call center environment.Able to multi-task and navigate through different computer systems.EducationDiploma in Medical Assistant, ECPI School of Technology - Charlotte, NC, June 2008Work ExperienceSedgwick Contract Refund Claim Associate (Remote) October 2023- May, 2924 (ContractAble to Explain, Demonstrate, Read and Understand Policy and Terms and Conditions to Customers.Promoted advocacy for the member and focuses strongly on customer satisfaction.Utilized computer skills and data input skills which were critical to be successful.Optum - Arkansas Medicaid support Charlotte, NC (Remote)Customer Service RepresentativeAugust 2019 to January 2023Answered calls and scheduled appointments for the clients to be assessed.Found the correct client in ARIA, updated demographic information as needed, and scheduled the client for an appointment to be assessed for the specific division that requested it.Made outbound calls for those who have not contacted the call center.Optum - AARP - Charlotte, NC (Remote)Customer SupportJune 2016 to August 2019Served as customer service support to membership.Verified membership.Collected payment on dues.Updated information on file.Answered any questions about membership.Connected members to correct departments.Maintained work performance scores.Optum - Blue Cross Blue Shield InsuranceCustomer Service AssociateAugust 2013 to June 2016Answered member questions regarding premiums, claims, payment status and providers claims and other issues.Received calls from providers and brokers verifying coverage and status of payments.Promoted advocacy for the member and focuses strongly on customer satisfaction.Utilized computer skills and data input skills which were critical to be successful.Family Dollar Charlotte, NCSales AssociateMay 2011 to September 2012Greeted customers, scanned merchandise and packaged items with care.Assisted in returns and customers complaints.Processed cash, credit cards, debit, and coupons for purchases.Set up displays and sale item.Stocked shelves with merchandise and returned items to the shelves.Maintained a safe and clean environment for customers.First Care Medical Clinic Charlotte, NCRegistered Medical AssistantAugust 2008 to June 2010Took patient vitals, medical history, medications, injections, capillary and venipuncture blood draws.Prepared patient for examination and assisting during examination.Performed ear irrigations, vision, hearing test and EKG/ECG test.Prepared specimens and lab request.Educated patient and family to ensure continues care.Maintained a safe and clean environment.Family Reproductive Charlotte, NCMedical Assistant (Internship)May 2008 to June 2008Took patient vitals, medical history, medications, injections, capillary and venipuncture blood draws.Prepared patient for examination and assisting during examination.Collected specimens for lab request.Educated patient and family to ensure continues care.Maintained a safe and clean environment.Assisted in Planned and Unplanned Childcare.Atlantic Home Health Care Charlotte, NCMedical CNA/In Home-AideAugust 2007 to March 2008Assisted residents in performing activities of daily life (bathing, eating, dressing attending to personal hygiene, etc.).Distributed medicines and ensured patients take medications appropriately.Discussed patient needs and progress with patient caregivers.Monitored patients positive and negative changes in behaviour or physical condition and report any changes to healthcare coordinator.Maintained a clean, safe and attractive living environment for the patient.Performed sterile dressings changes, wound care, hair and nails.Educated to patient and family to ensure continuity of care after surgeries.Provided post-surgery care turning and positioning patients to prevent complications.Whatever It Takes Transmission Parts Charlotte, NCDelivery Driver/WarehouseNovember 1996 to August 2006Delivered the parts to customers.Picked up unused and cored out parts.Collected monies for their accounts.Received inventory and putting it into the system.Shipped parts by UPS.Had one year of forklift experience and five years of good customer service.Prime Sirloin of Charlotte Charlotte, NCServer/WaitressDecember 1993 to June 1995Greeted customers as they enter the building.Seated and explained the menu items and answering any questions to ensure customer satisfaction.Ensured great customer service and helping co-workers to ensure good teamwork.Maintained a clean and safe work environment. |
