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Click here or scroll down to respond to this candidateCandidate's Name
Lyndhurst, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a full time position in a customer service environment with an organization that promotes and encourages employee growth.Work ExperiencePatient Access Representative IIUniversity Hospitals - Beachwood, OHMay 2023 to PresentFirst point of contact for patients. Responsible for interviewing/registering patients in a face to face setting. Enters, validates medical, demographic, insurance, financial, and business data in a timely manner to ensure master patient index integrity and creation of an account claim. Prepares standard materials including forms, labels, brochures, surveys etc. Maintains confidential health records, processes physicians orders, and schedules patients. Collects, posts, and balances co-pays, deductibles and other patient payments. Will be cross trained to perform duties as assigned. Order Fulfillment AssociateThe Home Depot - Highland Heights, OHApril 2023 to Present Deliver exceptional in-store shopping experience Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement Support product replenishment activities that keep the store full and abundant Assist with floorset execution, window changes, visual presentation and marketing placement as neededPatient Service RepresentativeSenders Pediatrics - South Euclid, OHSeptember 2015 to PresentResponsible for greeting and registering patients, answers and triages incoming calls, schedules patients and performs additional administrative duties that support operational efficiency of the Patient Support DepartmentGreets patients and visitors in a friendly manner, determines nature of business, directs them appropriatelyAnswers phones, schedules patients and takes messages in a courteous and efficient fashionCollects patients insurance card and co-pay at registrationEnters and updates patient information into the Electronic Medical RecordRetrieves and routes incoming faxes, mail and packages in a timely fashionScans all medical correspondence; identifies the medical category and routes to the appropriate locationMaintains the reception area, ensures giveaways, business cards, forms, magazines and literature are stocked and neatPatient Services RepresentativeCleveland Clinic - Solon, OHSeptember 2020 to August 2022Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.Performs patient registration, pre-visit, insurance verification and scheduling for 18 institutes in AC Main according to standards and guidelines ensuring accuracy and an outstanding patient experience.Case CoordinatorLitigation Management, Inc - Mayfield Heights, OHApril 2019 to September 2020Duties included identifying missing patient and provider information for medical recordsReviewed medical and non-medical records to verify providers of care; accurately entered data entry of patient PHI and provider information into company databaseFollowed-up on existing medical record requests via telephone, fax and US mail Insurance Verification SpecialistREVENUE GROUP - Cleveland, OHSeptember 2018 to April 2019Making outbound calls to insurance agents to verify active coverage on escrow and non escrow loans. Request declarations pages for auto, hazard and flood policies to satisfy the loan Client Services RepresentativeEquity Trust Company - Westlake, OHJune 2017 to September 2018Answers incoming calls to assist investors in managing self-directed IRA and investment accountsAssists clients in opening accounts, completing financial transactions, transfers and distributionsDemands correspondence forms upon client request including account management materials, statements and tax documentsProvides general support to clients in creating online account access Customer Service SpecialistCity of Cleveland / Division of Water - Cleveland, OH August 2012 to September 2017Primarily responsible for fielding inbound phone calls regarding consumer water and sewer accounts; responded to inquiries regarding consumption and usageReviewed payment and billing histories; managed correspondence requests via fax and mail upon customer request.Educated customers on payment plans, financial assistance and programs available to assist with account balancesEducationSmall Business AdministrationCuyahoga Community College - Cleveland, OH, US1998 to 1999Glenville High School - Cleveland, OH, US1996 to June 1997St. Joseph High School - Cleveland, OH, US1992 to 1995Skills CUSTOMER SERVICE (10+ years) RECEPTIONIST (3 years) RETAIL SALES (3 years) ORGANIZATIONAL SKILLS (10+ years) Versatility (10+ years) Call Center (10+ years) Customer Support (10+ years) Customer Care (10+ years) CSR (10+ years) Insurance Verification (Less than 1 year) HIPAA Medical Terminology Analysis skills Microsoft Office Skills Results driven Customer Service Professional 20+ years in the customer service/call center Industry Proven organizational skills and detail orientation. Ability to communicate effectively and professionally Conscientious punctual outstanding attendance dependable. Customer service Typing Sales Cold calling Medical terminology Medical records Retail sales HIPAA Account management Windows Analysis skills Tax experience Workday |
