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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLEEMAIL AVAILABLEStreet Address REDONDO DRIVEUNIT Street Address
DOWNERS GROVE, IL Street Address
PHONE NUMBER AVAILABLEOBJECTIVESeeking a role in IT Ops Technical Support, Help Desk, and/or AdministrationEXPERIENCEIT Support Technician Mar/2023 July/2024Stefanini Fiat Power Train, Burr Ridge, IL-Full-time onsite position supporting over 100 users, both onsite and remote.-Responsible for daily help desk tasks and support of all hardware and software-Operated within an Active Directory (AD), Exchange, and Intune environment.-Primarily supported Windows systems, with some experience in Apple environments.-Provided support for both Android and Apple mobile devices.IT Support Analyst / Desktop Support Aug/2019 Nov/2021Mutual Trust Life Insurance, Oak Brook, IL-Full-time position working both remotely and on-site due to the pandemic.-Provided IT support for internal and external users, covering both physical and virtual desktop support.-Performed various daily administrative tasks to address software and hardware issues.-Played a critical role in supporting users from home during the pandemic, handling connectivity and general hardware/software support.-Split responsibilities: 50% focused on Tier 1 desktop support, with the remaining tasks ranging from Tier 2 to Tier 3 IT support.-Supported end users and basic administration, including Active Directory (AD), VPN, Firewall, and Exchange/Office 365.IT Support Technician, Feb/2019 - Jul/2019MacNeal Hospital, Berwyn, Illinois-Contract position responsible for the installation, deployment, and support of a hospital-wide refresh of computers to Windows 10.-Managed the upgrade of over 1,000 devices and peripherals.Technical Support Administrator, Dec/2018 Jan/2019Coopers Hawk, Downers Grove, Illinois-Contract position providing daily technical support for a multi-state restaurant chain and the Restaurant Support Center.-Handled configuration, installation, and ongoing maintenance of workstations, business applications, and network equipment.-Supported operating systems, printers, Internet connections, telephones, and mobile devices.-Addressed all technical support requests across various locations nationwide.Help Desk Technician, Mar/2018 Sep/2018Adtalem Global Education/DeVry, Downers Grove, Illinois-Contract position responsible for IMAC Break/Fix tickets for the Chicago suburban location, supporting over 1,000 users.-Adhered to ITIL service standards using ServiceNow for ticket management.-Provided troubleshooting support both remotely and face-to-face.-Supported MS Office software, WebEx & MeetingPlace conferences, Cisco VPN remote access, and Cisco Soft phones.-Managed onboarding and offboarding of clients, as well as daily upkeep of Active Directory (AD) and SCCM inventory.-Led a primary project for the nationwide refresh of over 300 laptops.-Assisted with a secondary project involving a company-wide domain migration.IT Support Technician, Nov/2017 Feb/2018Edward Naperville Hospital, Naperville, Illinois-Contract position responsible for the installation and maintenance of new desktop images.-Managed the inventory data to ensure accuracy and currency.-Utilized the ServiceNow ticketing system for tracking and managing tasks.-Primary project involved the installation and upgrade as part of the hospitals expansion.Support Technician, Jul/2017 - Aug/2017Northwestern Medicine Central DuPage, Winfield, Illinois-Contract position responsible for the installation and maintenance of over 50 new desktops being upgraded from Windows XP to Windows 7.-Provided daily IT support through the Remedy ticketing system.-Primary project involved a hospital-wide refresh, upgrading laptops and desktops from Windows XP/7 to Windows 10.Network Administrator, 2011 2016Maryville Academy, Des Plaines, Illinois-Full time position responsible for the administration and support of over 500 users throughout the Chicagoland area that included a school, hospital, residential and administrative offices. ITIL certified-Administration of a Windows Server Cluster environment (Server 2003/2008) within an Active Directory domain running thru VMWare implementation-Management and support of Lotus Notes Domino, Client and Designer issues-Management and support of Harmony Health Care System- Primary support for phone connectivity, thru old physical PBX lines (multiple locations)- Maintain VM desktop/network application access, security and configurations-Daily admin/upkeep of over 500 users helpdesk requests thru Remedy/Trackit! software-Biweekly IT training sessions for new employees/usersIT Operations Administration / Support Technician, 2005 2010Loparex LLC, Willowbrook, IllinoisResponsible for the administration and support of over 200 users both internal corporate and external customer users.-Administration of a Windows Server Cluster environment (Server 2000/2003)-Managed and supported Lotus Notes Domino, Client and Designer issues-Primary AS/400 (Prism) operator and support tech for users.-Provided 24/7 Support for all I/T issues ranging from server shutdown emergencies, to remote support for Sales Force-Installation, configuration and maintenance of all company PCs, peripherals and software, including configuration and support for VPN/Citrix remote.-Developed technical support documentation for the IT operations unit.-Primary contact for purchasing and maintenance of company laptop/desktop/server software and hardware support.-Implementation and expansion of domain environment to new plant locations; progression from a Mac to Windows environment.-Implementation and performing of winding down for closing two plant locations.-Implementation, installation and administration of various servers (Blackberry Enterprise running Notes Domino, ADP HR, GPS, Progress, SAP, SQL, Symantec AV/Ghost/Backup, Minitab, Progress, company proprietary test software)LAN/WAN Support Technician, 2003 - 2005Alstom, Lisle, IllinoisReporting to the VP IT America. Responsible for the support of the local corporate office of 70 users internally and externally.-Support and maintenance of all software, hardware issues for users of local corporate office, including 24/7 external support.-Primary network, server and client Installation, configuration and support of satellite office expansion to location in Nebraska for 20 remote users,-Worked on the administration, maintenance and support for locations daily routines within Windows 2000 environment working within Remedy ticket systemLead Technical Analyst, Technical Support Specialist, 1998 - 2002AT&T, Elmhurst, IllinoisReporting to Technical Support Management team. Responsible for all support of Cable Modem AT&T subscribers.-Primary support for all issues regarding connectivity and support for cable modem subscribers.-Promotion to team lead analyst as subscription base grew and company changed (formerly US West/Media One/Roadrunner)-Documentation and lead tech for training of over 20+ Tech Support Specialists.-Worked within a Mac/Windows environment handling issues on a wide variety of user systems.SKILL TRAININGA+ Certification (/Cable installs) (1999)Windows Active Directory Management (2005)Windows Server 2003 Administration (2005)Lotus Domino Administration (2005)Windows Domain Environment Migration (2006)Intro to SQL Queries (2007)EDUCATIONEnglish, Bachelor of Arts September 1994 June 1996DePaul University, Chicago, IllinoisGPA 3.4/4.0Software/App SkillsActive DirectoryAdobe SuiteADP HRAS/400ODBCPrismI-SeriesBRMSBlackberry BESCitrix VPNCOGNOSCompeatCorel ParadoxExchangeGPS DBHarmonyJD EdwardsLotus Notes 4 - 7ACT!ClientDominoDesignerQSIMicros POSMinitabMS Office / 365Phone SystemsSiemens/ROLM/NECRemote ToolsBomgarRDPSkypeVnCSAPSymantecAVGhostBackup ExecSophos FirewallProgressTicketing SystemsBMC RemedyKaseyaServiceNowTrack IT!UPS PowerwareVMWare / VSphereVDI UnideskWindows Server2000/2003/2012ReferencesCandidate's Name / PHONE NUMBER AVAILABLEMaryvilleBrandon Burgess / System Administrator / PHONE NUMBER AVAILABLEJohn Falsetti / IT Director / PHONE NUMBER AVAILABLEJerry Sims / Technical Support Specialist / PHONE NUMBER AVAILABLEAdtalem / DeVryKevin Baldwin / IT Support Tech-Admin / PHONE NUMBER AVAILABLEMartin Miedona / IT Support Manager Supervisor / 773-837-5037MTL InsuranceLarry Gustafson / IT Support Administrator / PHONE NUMBER AVAILABLEFPT / CNHMike Maola / IT Support Manager / 708-218-0170 |
