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ExperienceUniversity of Michigan Health- Sparrow Lansing, MICPhT II Street Address /2016 - PresentCustomer ServiceBillingOrganized, Processed, Filled medications and set up deliveries for medications going to Sub-Accute rehabs. Worked closely with Doctors, Case Managers, Pharmacists, and Nurses to solve issues with prescriptions and organize delivery and discussed payment options to patients. Delivered medications to patients bedside.Clear and concise verbal and written communication with patients, case managers, nurses, pharmacist and doctors. Taking medication orders from Doctors and other pharmacies Fill Paramedic boxesCustomer ServiceFill Pyxis MachinesEPIC trainedSRS trainedFill medications and ensure quick and accurate deliveries to patient bins and or nursing staff. Sterile and Non- Sterile Compounding a repackaging medications Triage phone callsCritical ThinkingShelf MaintenanceData EntryFinding and Processing correct insuranceWorking with Microsoft officePrepared for State and Joint Commission inspections Kroger Saint Johns, MILead Pharmacy Technician 08/2006 - 10/2022Training all new pharmacy technicians and internsPaper Billing for medicaid and medicare DME claims Processing and understanding Insurance claimsCommunicating effectively and clearly with customers, doctors, nurses, insurance personal, and other pharmacy staff EPRNData EntryMicrosoft ExcelInventory ManagementPrepared and organized for Insurance AuditsEnsure accuracy with Data Entry, Billing, dispensing, and pick up Problem solvingSchedulingShelf MaintenanceMaintained a clean and organized environmentQuickly resolving math problemsEnsuring patient safetySkillsCustomer service, HIPAA, Data Entry, Sterile and Non-Sterile compounding, Leadership Experience, Training & Development EducationFowler Highschool Fowler, MIHighschool Diploma 05/2006Pharmacy Star Performer Award 2014 (Kroger)Amber BeckerPHONE NUMBER AVAILABLE EMAIL AVAILABLE Grand Ledge,MI CertificatesNationally Certified Pharmacy Technician #30001522, Full Michigan Pharmacy Technician License #5303001038