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Click here or scroll down to respond to this candidateCandidate's Name
Manager, shift leader, waitressGloversville, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a Passionate, honest, dedicated worker looking to expand my skills and use them. I am a very determined person who enjoys completing tasks while muti-tasking to ensure customers are taken care of as well. I have the ability to be a leader and have taken lead in hard situations but I am genuinely comfortable being a team player. I have constructed a teams then mentored them to use the skills I taught as team to ensure quickness as well as satisfaction. I am by the book type of person and like to really know every aspect of my job.I have 18 years in customer service and have learned a lot when it comes to taking care of customers to make their experience a great one each time. I'm very patient & compassionate in any situation, I listen, have empathy and resolve any problem a customer has. I'm ready to take everything I've learned and expand it. learn more and share what I've learned. My first job I worked at for a long time while they taught me so much they inspired me to take charge and redesign to help each employee have a easier shift, while having happy customers. While working at both places I helped sales go up due to being able to suggest sell more items to each customer while still making almost every customer feel welcome ensuring they would return. I wasnt alway great at those things but it was something i was shy about doing and i grew to love. I grew to genuinely care for my customers and when i seen them from time to time outside of the work places i still get excited and they as well. Quick learner, up for any challenge and comfortable in a new environment. Willing to relocate to: Gloversville, NY - - Johnstown, NY Authorized to work in the US for any employerWork ExperienceHead WaitressBig Mike's - New York, NYOctober 2016 to December 2022We closed this winterProvided customer service ensured to make each* person feel important and welcomed every time*. Had to be aware of customer satisfaction served high quality food and beverages making sure each meal was at the right temp. and severed correct. Adhere to timing standards to make sure each guest is satisfied. Trained new staff by the book regarding restaurant procedures. Handled cash including cashing out the drawer. Helped create special menus with chef each week depending on what my customers loved the most. Excellent in fast paced environment adapted to flexibility. Working there i gained immeasurable experience in oral and verbal while multitasking. Memorizing orders. Shift LeaderDunkin' Donuts - New York, NYMay 2009 to February 2019Ensured the store was staffed properly according to each shift. Made sure each team member knew their tasks. Always clean counters and organized display cases. Constantly baked what was needed so we didn't run out for any customer. Handled Money. Inventory. Stocking/rotating cooler(some weighing 50 plus lbs.), freezer as well as dry products. Made sure shift ran smoothy and worked together to be as efficient while following franchise laws and regulations for that job. Handled any customer complaints well. Trained team members to do their best jobs and give customers a good experience. End of each shift I made sure everything was fully stocked, clean and ready for the next shift before any of us clocked out. EducationHigh school or equivalentSkills CUSTOMER SERVICE CUSTOMER SERVICE SALES CUSTOMER SUPPORT SERVICE SALES MULTI-TASKER Serving Experience Shift Management POS Restaurant Management Restaurant Experience Upselling Host/Hostess Food Service Mentoring Bartending Guest Services Cashiering Catering Assistant Manager Experience Busser Kitchen Experience Merchandising Banquet Experience Retail Sales Inventory Control Food Preparation Kitchen Management Experience Cooking Laundry Cleaning Experience Culinary Experience Meal Preparation Commercial Cleaning Supervising Experience Recruiting Microsoft Office Food Safety Leadership Time managementCertifications and LicensesFood Handler CertificationAssessmentsCustomer Focus & Orientation ProficientJuly 2019Responding to customer situations with sensitivity. Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI have my GED |
