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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Terrawood LoopLand O Lakes, Fl Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To obtain a position with a professional and progressive company which will utilize my knowledge, skills and background in customer service. Frontier Airlines, Tampa FL:Customer Service Agent 2019 - Present.*Performed customer relation services such as answering incoming calls and responding to email inquiries*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.*Extensive knowledge of ticket counter, boarding gates and baggage service area.*Announced flight departures and arrivals while greeting customers.*Tagged and handled baggage and boarded passengers.*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.*Managed oversold flights and resolved customer conflicts, safety and security issues.*Followed all level of confidentially and complied with FAA rules and regulations. Florida Safety CouncilCustomer Service Representative 03/2018 -12/2018*Answered all incoming phone lines.*Greet testers direct then to designated waiting area and proctor test.*Registration (via phone or in person) students for all Traffic Schools classes.*Process letters to be mailed to BDI and ADI students.*Print rosters, receipts, certificates and prepared instructor materials for all scheduled Silver Airways, Tampa FL:Customer Service Representative 2013 - 2017*Performed customer relation services such as answering incoming calls and responding to email inquiries.*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.*Extensive knowledge of ticket counter, boarding gates and baggage service area*Announced flight departures and arrivals while greeting customers*Tagged and handled baggage and boarded passengers.*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.*Managed oversold flights and resolved customer conflicts, safety and security issues.*Followed all level of confidentially and complied with FAA rules and regulations. Advanced Auto Parts, Tampa FL:Mobile Sales Professional/Customer Service 2008 - 2013*Delivered products and orders to customers home/business.*Customer service agent.*Daily collection of credit accounts.*Responsible for maintaining store inventory including ordering and purchasing products from several suppliers.AirTran Airways, Tampa FL:Customer Service Agent 1997 - 2008*Performed customer relation services such as answering incoming calls and responding to email inquiries.*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.*Extensive knowledge of ticket counter, boarding gates and baggage service area*Announced flight departures and arrivals while greeting customers*Tagged and handled baggage and boarded passengers.*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.*Managed oversold flights and resolved customer conflicts, safety and security issues.*Trained and supervised new customer service agents.*Followed all level of confidentially and complied with FAA rules and regulations. Qualifications:*Dependable, eager, flexible and a great team player.*Bilingual Customer Service Agent /Representative with over 18 years experience. Education:*Bankstown Technical College Sydney Australia*Travel and Ticketing Certificate*Warilla High School Diploma - Sydney Australia |
