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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLE EMAIL AVAILABLE 24H Oyster Bay Road, Absecon, NJ 08201Candidate's Name
SYSTEM SUPPORT ANALYSTDetail-oriented and results-driven System Support Analyst with a Bachelor's in Computer Information Systems. Demonstrated expertise in managing software issues, providing technical support, conducting manual testing, and reconciling client accounts. Proven ability to troubleshoot complex systems, collaborate with cross-functional teams, and deliver seamless client experiences. Ready to contribute effectively to IT support roles with a commitment to continuous learning and professional growth. Newport Systems Inc., Wall, NJApplication & System SupportResolved application issues through collaborative troubleshooting with team members, ensuring system reliability and user satisfaction. Utilized Zendesk to track and manage technical tickets, addressing EDI issues and providing real-time solutions to clients. Administered user access via SQL Server, managing system permissions, and maintaining security protocols. Manual Testing & Process ImprovementDesigned and executed test cases for manual smoke testing, validating system changes after new releases. Identified code discrepancies through log analysis and debugging, preventing system malfunctions and enhancing software performance. Supported continuous improvement efforts by documenting system issues and suggesting technology-driven solutions. Client Account Management & ReconciliationManaged invoicing processes for client accounts, ensuring vendors were paid promptly and disputes were addressed. Conducted weekly reconciliations and created detailed financial reports, facilitating monthly client meetings and ensuring alignment on account statuses.Set up new client profiles, streamlined operational workflows, and provided comprehensive training for end-users on system functionality. System Support Analyst January 2022 July 2024Application & System SupportIssue Analysis & TroubleshootingManual Testing & Test Case DesignSQL Queries & Database ManagementClient Account Management & ReconciliationSoftware Deployment & User TrainingEDI Process SupportIncident Management & Root Cause AnalysisCross-functional Collaboration & CommunicationManaged daily operations for five client accounts, resolving system-related issues and ensuring timely invoicing through efficient troubleshooting and technical support.Led manual testing efforts post-module implementation, ensuring software releases were free of defects and met client specifications. Performed weekly account reconciliations and presented financial reports, facilitating effective communication with stakeholders during monthly meetings.CORE COMPETENCIES & ACCOMPLISHMENTSPROFESSIONAL EXPERIENCESoftware Applications: Jira, Zendesk, NetSuite, Analytical Solver, Nessus, Kali, Armitage, Wireshark, BlueJ, HP Quality Center, ALM, HP UFT, HP Quick Test Pro, Softacom Testing, Azure DevOps, Microsoft Server, Microsoft Teams. Databases: Oracle, SQL Server, MySQLProgramming Languages: SQL, PL/SQL, Python, C++, JavaScript, HTML, CSS, XML Operating Systems: Windows, Unix/LinuxAdditional Skills: Office 365, Microsoft Project, Software Troubleshooting, Excel Formulas (VLOOKUP, CONCAT) Methodologies: Agile, WaterfallLanguages: English, Bangla, Hindi, UrduEDUCATION & CERTIFICATIONSBachelor of Science, Computer Information SystemsStockton University, Galloway, NJ December 2021 Minor in Business Studies GPA: 3.72 Associate of Science, Computer Information Systems Atlantic Cape Community College, Atlantic City, NJ December 2019 GPA: 3.63 CertificationsPalo Alto Networks Security Operations Fundamentals Introduction to Networks and Cisco DevicesINFOSEC-Cybersecurity Risk Management Framework Specialization (NIST CSF) Introduction to Cybersecurity Tools & Cyber Attacks References are available upon requestADDITIONAL INFORMATIONPersonal AttributesStrong problem-solving and analytical skillsEffective communication and teamwork in cross-functional environments Attention to detail and ability to manage multiple tasks Client relationship management and conflict resolution Adaptability and eagerness to learn new technologies |
