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Click here or scroll down to respond to this candidateCandidate's Name , Czech Republic PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONCzech University of Life Science Prague, Czech RepublicMaster of Economics and Management May Street Address
University of Bamenda Bamenda, Cameroon Bachelor of Business Administration, Management December Street Address
__About me: Dynamic and results-driven professional with a diverse background in finance operations, administrative support, and project management. Proven track record in exceeding sales targets, resolving complex issues, and driving operational efficiency. Multilingual with proficiency in SAP, CRM, and Microsoft Office. Recognized for successful leadership of impactful projects and proactive customer relationship management. Seeking challenging opportunities to leverage expertise in a global context.WORK EXPERIENCEJOHNSON & JOHNSON Prague, Czech Republic Senior Representative, Customer Service Operations June 2023 still dateProvided outstanding customer service and supported improvements in operational execution to ensure service levels were achieved and exceeded.Communicated with customers through email, inbound and outbound phone calls to address their needs, questions, and concerns.Managed customer account activity including order fulfillment, backorders/substitutes, product change requests, and new/lost business submissions.Acted as a liaison for outsourced services such as invoicing, reimbursement, and other services, resolving problems and disputes.Built strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing, and Commercial) to enhance collaborative approaches for improved customer service.Managed cases related to reporting, backorders, customer complaints, and pricing, and processed product complaint and incident reports.Investigated and reported on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.Redirected customers to applicable in-house resources as necessary and supported general post-sales issue resolutions.SAP Prague, Czech Republic Finance Operations Associate November 2021 May 2023Administered SAP License and Maintenance Software contracts for EMEA region.Processed incoming orders in SAP systems, ensuring customer access to software.Managed billing cycle for new business and reviewed sales opportunities for accuracy.Assisted Cash Collections team in resolving billing issues and disputes.Assisted in customer support activities related to billing cycle for new business and resolving billing issues and disputes.Collaborated cross-functionally with various teams to enhance operational efficiency and customer satisfaction.Served as a contact for external and internal auditors.CCA Bank Yaound, CameroonSales Development officer November 2018 July 2021Spearheaded initiatives to identify and cultivate new business opportunities within the designated market areas, leading to a 10% increase in sales for the first quarter of 2020.Developed strategies to expand the company's market presence and increase revenue streams.Conducted comprehensive market research to stay informed about industry trends, product developments, and competitor activities.Periodically reported findings to the Managing Director and Commercial Director, providing insights for strategic decision-making.Collaborated with the commercial trade team, technical service, and logistics to ensure a unified and expert presence in the market.Represented the Bank at both local and international trade fairs to promote products, explore partnerships, and stay updated on industry trends.Ndjamena Food Sarl, Chad Ndjamena, ChadAccount officer November 2017 October 2018Actively engaged in face-to-face interactions with customers and suppliers, fostering strong business relationships.Leveraged strong interpersonal skills to ensure the satisfaction and loyalty of existing customers and suppliers.Conducted regular communication and follow-ups to address any concerns and foster positive relationships.Reconciliation and review of transactions posted into customers account and general ledgers.Team collaboration to ensure ecient service delivery while handling customer complaints and queries.Updating customers data base and preparing weekly and monthly reportsRegularly reviewing and adjusting goals to ensure ongoing alignment with organizational objectives.Cameroon Association for Bible Translation And Literacy (CABTAL) Yaound, Cameroon Projects Officer May 2015 October 2017Managed the Impact Initiative Project, correcting negative budget balances and achieving close to 60% of objectives.Conceived new development projects, budgets, and collaborated with communities on implementation and evaluation.Ensured proper design and submission of projects and budgets to funding partners, organized trainings, donor visits, meetings, and technical sessions.Ensured annual Results-Based Management (RBM) planning, monitoring objectives, activities, results, and impact.Held positions of Project Officer for Francophone South projects (above 20 language projects) and Project Officer for Greater West (above 30 language projects)IT SKILLSSAP, CRM, Microsoft Office Package, Outlook, Chrome, MozillaLANGUAGEEnglish (Native), French (Fluent)REFERENCESibenou HerveHead of Business DevelopmentCCA bank, CameroonEMAIL AVAILABLETEKUMAFOR GABRIELTeam MemberWorld Bank CameroonEMAIL AVAILABLENdi DominiqueGreater South Regional AdministratorCABTALEMAIL AVAILABLE |
