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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESUMMARY OF QUALIFICATIONSWith over 15 years of progressive advancement in quality assurance, serving as a Senior Quality Engineer, I excel in guiding junior analysts to enhance product quality. My expertise lies in technical issue resolution, clear defect reporting, and collaborating with support teams for seamless bug resolution. Skilled in technical and Design Documentation, Software and Systems Testing, and Application Support, I bring a comprehensive skill set to the table. Notable achievements include a Lean Six Sigma Green Belt Certification, coordinating a 30% reduction in testing time, and training over 30 employees on new software features, resulting in an 80% adoption rate increase.SKILLSDocumentation: Technical Writing, Design Documentation, Technical DocumentationTesting: Software Testing, Systems Testing, Testing Procedures, Test Case CreationSupport: Application SupportDocumentation/Project Management: ConfluenceProject Management/Issue Tracking: Jira, Defect Reporting, Bug ReproductionDatabase Management: SQLHealthcare Information Technology: HL7Markup Language: XMLCertifications: Lean Six Sigma Green BeltPROFESSIONAL EXPERIENCEExperian HealthSenior QA AnalystMurfreesboro, TN10/2020 - 03/2024Led the development and execution of comprehensive test plans and scenarios, resulting in a 10% reduction in post-release defects.Implemented innovative testing methodologies, leading to a 20% increase in test coverage and a 10% reinforcement in overall product quality.Led cross-functional teams in collaborative efforts to prioritize test cases, resulting in a 30% reduction in testing time.Mentored junior QA team members, fostering skill development, and improving team productivity.NCRQA EngineerAtlanta, GA01/2020 - 03/2020Contributed hardware setup for test environments, encompassing Windows PC, POS terminals, printers, fuel pumps, fuel controllers, pin pads, and networking infrastructure.Collaborated with team members to execute test plans, resulting in a 20% reduction in installation errors.Conducted thorough evaluations of test results, leading to the creation of comprehensive test reports.CiscoQuality EngineerAlpharetta, GA01/2014 - 08/2019Identified and mitigated multiple security vulnerabilities through regular system scans, resulting in a 20% decrease in potential security breaches.Successfully achieved the Lean Six Sigma Green Belt certification, applying diverse methodologies to optimize cyber security processes and streamline efficiency.Delivered security reports and recommendations to leadership, influencing strategic decisions regarding cyber security infrastructure.Conducted in-depth analysis of network traffic and system logs to identify and mitigate security vulnerabilities, helping the reduction in potential security breaches.Skylight Financial/NetspendQA EngineerAtlanta, GA07/2013 - 12/2013Produced, refined, and optimized XML files sourced from development, reducing processing time by 25%.Achieved a 40% reduction in client issue resolution time, resulting in a significant improvement in client satisfaction.Ensured accurate payroll tax submissions, mitigating risk of penalties and fines.BrightreeQA EngineerLawrenceville, GA07/2011 - 07/2013Played a pivotal role in successfully integrating a pharmacy software solution with Brightree's DME systems, facilitating seamless workflow and enhancing overall efficiency. Additionally, facilitated the implementation of new pharmacy functionality within the companys existing DME software.Relay HealthQA Engineer/SMEAtlanta, GA06/2006 - 07/2011Served as the primary Pharmacy Software Subject Matter Expert, providing guidance and insights to cross-functional teams.Led training initiatives to ensure proficiency in utilizing the latest pharmacy software functionalities, leveraging extensive subject matter expertise to deliver effective and engaging training sessions.Acted as the go-to resource for all inquires related to pharmacy software, demonstrating deep understanding and proficiency in the field.Successfully trained over 100 employees on new pharmacy software features, resulting in an 80% increase in adoption rates within the organization.Cardinal HealthQA Engineer/SMEColumbus, OH06/1999 - 06/2001Soley spearheaded new store installations, overseeing every aspect of the process from inception to completion.Successfully completed 15 new store installations monthly within budget and ahead of schedule, resulting in seamless store openings and increased revenue generation.Conducted weekly meetings and maintained constant communication with customers, fostering strong relationships and ensuring alignment on project objectives and deliverables, leading to improved customer retention and loyalty.EDUCATION / TRAININGOwensboro Community CollegeA.A.S. in Computer and Information TechnologiesOwensboro, KY08/1991 - 05/1994RECOGNITION / ACHIEVEMENTSInnovation Team Award - CiscoOnboarding Rock Star - CiscoRecipient, Presidents Club - Relay Health |
