| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateLORNAVESSUPEMAIL AVAILABLEPHONE NUMBER AVAILABLEThe Bronx, NY Street Address
SKILLSCase Management / Service planningCrisis InterventionCommunity OutreachOrganization and MultitaskingProficient in CARES, AWARDSInterviewing skillsMandated ReportingClient Needs AssessmentsWriting and verbal communicationQuality Assurance Controls of chartsGroup Sessions (Budgeting, employment, mental health, employmentCritical Thinking and Crisis InterventionCase Documentation and ReportingCase Management / Service planningEDUCATIONCapella UniversityMinneapolis, MN Expected in 01/2027Ph.D.: Advanced Studies in Human Social BehaviorPhD Dissertation: A qualitative study aimed to answerRQ1How do social workers describe their experiences with vicarious trauma working in a homeless family shelter?RQ2How do frontline workers in family shelters view their organization's assistance or training with coping resources for vicarious trauma while working with clients' trauma?Relevant CoursesIntroduction to Human Services CounselingHuman Growth & DevelopmentIntegration of Spirituality & CounselingStudies in Interpersonal CommunicationMulticultural Issues in Human ServicesGroup DynamicsMotivational Interviewing and MindfulnessPTSD & Combat-Related TraumaAcute Stress, Grief & TraumaMedication RegimentAcute Stress, Trauma & Grief CrisisSubstance Abuse and HomelessnessMercy CollegeDobbs Ferry, NY 05/2010Master of Arts: Psychology/Marriage and Family TherapyCounseling and EthicsMulticultural CounselingDomestic Violence Cognitive Behavioral Family TreatmentFamily Counseling/Urban SettingPsychological Dysfunction in FamilyUnderstanding Human DevelopmentProfessional Issues/ethics PsychologyResearch/Statistical MethodGroup DynamicsFamily DynamicsMaster's Thesis SupervisionMercy CollegeDobbs Ferry, NY 05/2003Bachelor of Science: Psychology/Criminal JusticeMercy CollegeDobbs Ferry, NY 05/1999Associate degree: Liberal Arts and SciencesCERTIFICATIONSMindfulness Motivational InterviewingCultural CompetencyChild Abuse CertificateLGBTQ CompetencyMental Health First Aid USAOn the job Sexual HarassmentUnderstanding Substance Use and Its Impact on Shelter ResidentsNaloxone Overdose Rescue TrainingSafe Talk Harm ReductionReducing Job-Related Stress: The Role of Coping & Organizational ChangeUnderstanding Reentry in NYC: From Incarceration to the CommunityUnderstanding Homelessness & Professional BoundariesMandated ReporterDe-escalation trainingUnderstanding Professional BoundariesWorkforce Planning and DevelopmentDomestic Violence Intimate Partner 101Women in Need Workforce Planning and DevelopmentCertificate of Achievement Strengths-based Case ManagementNon-Coercive Approaches to Conflict ManagementPROFESSIONAL SUMMARYCompassionate Case manager, Team-oriented, experienced in family shelter environments. Strong communicator with a passion for helping others. Hardworking and dedicated to providing guidance, support, and assistance in addressing social issues to improve the quality of life in marginalized communities, by offering excellent problem-solving, conflict resolution, and communication skills. And knowledge of community resources. Ready to help the team achieve company goals.EMPLOYMENT HISTORYBRC Independent Living Specialist2929 Third Ave Bronx, NY 06/2024 - 09/2024Monthly visit to tenants residences at program apartments to ensure safety, needed repairs, and wellness checkResponsible for an assigned caseload of 23 tenantsFocused on helping tenants maintain housing stabilityRe-certification for entitlementsMaintain sobriety and mental healthUpdate clients HMIS assessment profileBlack Veterans for Social Justice - Case Manager390 E 193 Street Bronx, NY 12/2023 - 03/2024Communicated with clients in their preferred language utilizing the DHS Language translation number. Communicated to clients on 12th day state they will be sent to re-ticketing centerAccurate documentation on all client cases, ensuring compliance and knowledge of emergency contact, with regulations and confidentiality requirements.Conducted thorough assessments of clients' situations and monitored ongoing migrant cases closely, to see if there were any changes to gaining housing due to the NYC 30-day shelter PolicyServices for the UnderServed - Housing Specialist240 E 178 Street Bronx, NY 10457 03/2022 - 12/2023Employed at the agency's HASA/HIV Residency, from March 2022 to September 28, 2023, when services were discontinuedMaintain accurate records of client interactions, ensuring confidentiality and efficient case management.Explained rental and housing regulations to clients and helped each other discover the best options for housing.Reviewed documentation and input data into a computer system to complete the eligibility process, re-certifications, computer and tenant move-outsSeptember 2022 to December 2023 Employed at SUS Anchor SiteExplained rental and housing regulations to clients and helped each other discover the best options for housing.Assist applicants in filling out housing applications and verifying assets.Actively participate in staff meetings and share best practices with colleagues by ensuring the success of housing placements by finding permanent housing, assisting with Housing Connect applications, NYCHA applications, HHA CAPS Supportive Housing applications, CityFheps eligibility, and Section 8 EHV vouchers.Reviewed documentation and input data into a computer system to complete the eligibility process, re-certifications, and tenant move-outsCoordinated with local agencies to successfully provide housing and prevent homelessness, decreasing homelessness by placement goal of 9 clients monthlyWomen In Need - Case Manager325 E 104 Street NY, NY 03/2013 - 06/2021Managed caseload of 20-26 homeless families and women with children,Facilitate intake assessments and developed individual living plans and exit strategies for each clientConduct case file audits, and maintain uniform client charts as per Department of Homeless Services (DHS), Office of Addiction Services and Support (OASS), and Office of Mental Health(OMH) auditsMaintained accurate documentation on all cases, ensuring compliance with regulations and HIPPA confidentiality requirements.Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to healthcare professionals to provide useful benefits to clientsFamiliarize clients with multiple housing programs HHA applications Program, LINC I-VI, HPD, NYCHA Section 8, Supportive Housing, NY II & III, and CityFHEPS,Escort clients to apartment viewings, lease signing, HRA, and medical appointmentsReport to DHS daily with projected voucher move-outsProvided weekly and monthly updated reports requested by DHS on move-outs, ACS, housing referrals, HHA applications, supportive housingSCO Family of Services Crotona Inn, New York, N. Y - Senior Case ManagerBronx, NY 10456 10/2011 - 03/2013Mentored approximately five case managers, and three housing specialists, effectively managed numerous phone calls and emails per day from other vendors while working with the Program Director to create a positive, productive atmosphere.Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.Conducted QA to ensure accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.Enhanced communication between clients and providers through consistent follow-ups and progress updates, group sessionsProvided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely. Improved client satisfaction by efficiently addressing concerns or grievances promptlyContributed actively to team discussions and case conferences, sharing insights and expertise with colleagues to optimize client support strategies.Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.SCO Family of Services Crotona Inn, Bronx, NY - Senior Shift SupervisorBronx, NY 11/2008 - 10/2011Supervised overnight staff of four Social Service Residential Aides, and six Security Residential Aides to ensure facility safety and curfew complacency policy such as signing bed sheets, and documenting clients who broke curfew to be sent to Vacancy Control at HERO.Facilitated communication between shifts, ensuring smooth handovers and continuity in daily operations.Maintained high safety standards by conducting routine inspections and implementing corrective actions.Evaluated employee performance and coached and trained to improve weak areas.Achieved results by working with staff to meet established targets. Created successful work schedules for each team member to maintain deadlines and fully staff shifts, during holidays and weekends.Developed strong relationships with clients, ensuring customer satisfaction through timely resolution of issues or concerns.Managed inventory control, optimizing stock levels for seamless operations and reduced waste.Resolved conflicts within the team diplomatically, maintaining a harmonious work atmosphere.Strengthened team cohesion, fostering a positive work environment through regular feedback sessions and team-building activities.. |
